Home Instead was able to provide caregivers with short notice. Our Home Instead Caregiver, Ms…read more Smith, has a wealth of experience, is quite professional, kind, a problem solver and very compassionate. In short - she is amazing! The company's administration, both local and national has been responsive and helpful.

I can't say enough wonderful things about this agency. They came in and assessed my mother's needs…read moreas well as asked questions to try to match a good caregiver for her. When her caregivers came they were always on time and set right to work. Joan did the scheduling and you couldn't ask for a more kind and caring person. Nancy was the caregiver my mother had most. They really clicked when they realized they both had a love of flowers. Nancy would pick flowers from my mother's garden and bring them in and arrange them. She could be depended on to arrive on time or early, get her to appointments, walk the dog, do the wash, change the sheets and helped her pack to move into a senior living facility. Truly an asset to this organization. This is an agency who was truly there for my mother when she truly needed help.

My family's experience with this facility was profoundly distressing. While I recognize that the…read morefrontline staff are likely overworked and operating under significant constraints, the administration's failure to ensure adequate staffing levels has led to severe lapses in patient care. My grandfather, who was suffering from dementia, developed severe bedsores--an unmistakable sign that he had not been moved or repositioned for weeks. According to clinical guidelines, individuals at risk of developing pressure ulcers should be repositioned at least every 4 to 6 hours. For sores to become as advanced as his, basic care protocols were clearly neglected for an extended period, causing him avoidable pain and suffering. With my grandmother, there were repeated issues with oversight. On multiple occasions, aides assigned to her care were found sleeping when they were supposed to be monitoring and assisting her. I understand that my grandmother wasn't always the easiest person to deal with--she could be difficult and wasn't always considerate--but that doesn't excuse neglect or the lack of basic attentiveness. Seniors in care facilities deserve to be watched over, not ignored. After she passed away, dealing with the facility to retrieve her belongings was another exhausting and disheartening experience. I made multiple phone calls and finally spoke to a few people who assured me they would leave her things at the front desk for pickup. Not only did that never happen, but it became clear they wanted nothing to do with helping us--despite providing multiple confirmations that they would. All I was asking for was a simple courtesy: to have some of her clothes placed in a bag so we could bury her in them. Being met with indifference at such a vulnerable and grief-filled time was gut-wrenching. Something so straightforward shouldn't have been treated like an inconvenience. These issues point to systemic administrative failures, including inadequate staffing, disorganization, and a complete lack of compassion from management. Families deserve better than to face added stress and heartbreak when their loved ones pass. Please, if you are considering this place for someone you care about, think twice. Seniors deserve dignity, respect, and care--none of which we received here.

MY REVIEW IS GONE! It started like this. "If you have diabetes, they will probably kill your."…read more They think a glucose level of 300 is ok. So is fettuccine Alfredo for dinner! What's very interesting is I wrote much more about their terrible service , but my whole post is gone.my My name comes up asking me to review the place, so they know I was on this site.

King of Prussia Nursing and Rehab formerly known as Promedica formerly known as Manor Care located…read morein KOP, and please don't be fooled by the location is one of the worst facilities in Pennsylvania that you can trust to care for your loved one. 90% percent of the staff are rude and mean. They let anyone work there. They falsify documentation. They were overly medicating my mom. Most of the staff not even qualified to do their job. The staff they do have because they barely can keep any to care for their residents. They don't do anything for their residents but bill their insurance for them to be there. Times they barely have sufficient supplies for their residents. It's so much I could say but be very mindful when leaving your loved one here.. This place is beyond horrible. If I could give it zero stars. Matter of fact,, it needs to be shut down..

I have been working here for around 2 months and its a great atmosphere.All of the caregivers are…read moregreat and always communicate. Our clients are always happy and so are their loved ones. We strive to hire and have the best caregivers we can find. We are open 24/7 for questions and concerns.

My dad needed full time health care at home for several months in Collegeville. After a very brief…read morestay at Cathedral Village in long term care, we decided it was time to bring him home. We had already fired out first at home care company when we came upon Assisting Hands. What a difference!! All of your care takers were excellent. They were thoughtful, treated my dad with dignity, loved dogs ( a must) and went about their business with such respect and care. We could not have asked for more. This company is top drawer. Do not hesitate to call them and seek out their services. You will be pleased!

They don't except the medicaid waiver program, I wish they did bc they seem like they are a great…read moreagency

YPYW is fantastic all around. Both the owners and the staff are naturals at caregiving. They are…read morecompassionate, but also upbeat and positive. My parents look forward to Karen arriving, and she is a tremendous help! She keeps the house and them going, and it gives me peace of mind knowing that they are in the best of hands. Wonderful small business, we are so happy that we found them!