Im writing this review because I watched my sisters utter disappointment and anguish hours before…read moreher wedding after Darlene sent her a picture of what could only be described as a "bowler hat" of a wedding cake. Lindsay, my sister, sent me pictures months ago showing me what she wanted and those pictures were sent to Darlene. Very simple, no frills, black, flat top, chocolate cake with smooth sides. Ive seen the pictures on her site,so I know she could do this. If she couldn't, she shouldve done a practice run and at least given Lindsay more than a few hours notice before dropping a bomb on what should be the happiest day of someones life.
This is so insanely unprofessional! Honestly, a refund is not even enough for doing that to someone on their wedding day! I spent the day before the wedding calling every single bakery in Las Vegas, willing to pay double to get her something to be able to cut with her husband on her happy day and it was too short of notice.
Not only did Darlene not apologize, she tried to pass off a bulbous, over decorated cake that looked absolutely NOTHING like the picture, saying "here's your gorgeous cake". When Lindsay expressed that it wasnt even remotely close to what they discussed, she took no accountability, offered no solution and simply said, "it can't be changed, sweetheart".
Upon further conversations, she said she would "try" to make something else. At $350 for flour and sugar, it should look exactly like the picture. It honestly probably took more work to make what she presented than what Lindsay actually wanted. As a small business owner myself, I know mistakes happen, but I also know the importance of customer service, making things right and taking accountability. Word to the wise, maybe do a test run first to ensure your wedding day isn't ruined if you choose to work with Darlene.