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I ordered a chocolate mousse cake with raspberry filling slice and a Dubai cheesecake through DoorDash today. I received the Black Forest cake that had cherries in it and omg the cheesecake was absolutely disgusting. I took one bite and had to throw it out. The bottom crust was thick and it tasted old and stale. The actual cheesecake part tasted so weird - didn't really taste like pistachio. The kadayfi was stale, old and hard. It was just horrendous. Waste of my $10 I usually order a slice of cake from here since DoorDash has those double deals where they don't charge you extra for a second stop. And usually the cake slices are decent enough but oh man, today's delivery/purchase was terrible.
I ordered this cake for a birthday, and it completely blew us away. The design was spot-on--fun, whimsical, and absolutely adorable. The shaggy pink frosting detail looked just like fluffy fur, and the character face on top gave it so much personality. Everyone couldn't stop taking pictures before we even cut into it! Not only was it beautiful, but it tasted just as good as it looked. The cake was moist, the frosting was light (not overly sweet), and it held up perfectly through the party. You could tell a lot of care went into both the decoration and the baking. If you're looking for a cake that's both a showstopper and delicious, this is the place to go. Highly recommend for birthdays, themed parties, or any celebration where you want people to say "Wow!"
This place is great I've been coming here for 10 years and I've never been disappointed in my cake, I highly recommend this place to anyone and everyone
Excellent service! They are always courteous and friendly ! The store has the best in Napoleon in town I make sure I make my way here every single time. I'm in town
My grandma had requested a champagne cake for her birthday and I couldn't find one near me in California. Since we were celebrating in Vegas, I started looking around here. I couldn't find a ready made one until I came across Pastry Palace. We were able to prepay for the cake to ensure we had a cake set aside for us. THANK YOU PASTRY PALACE! You made a very special moment for us even more special!
Most delicious and beautiful cake we've ever had! We ordered a vanilla cake with Bavarian cream. It was just too perfect for words! The customer service was great, cake testing was quick and they made it so easy to customize. This was for my daughter's quinceañera, we had about 100 guests and everyone was raving about the cake.
Shockingly, not many places have a simple tarte with fresh fruit! Pastry palace has well priced and sized pastries and I love their fruit tart! The fruits are perfectly ripe and glazed gorgeously, the pastry is soft and crisp and has a great structure.
They made a custom cake for my granddaughter's ninth birthday. It was absolutely amazing and I highly recommend this place. They went above and beyond to create what I asked for. Thank you!
I debated long and hard before I posted this review. I've been a loyal customer of this bakery for 7 years. My family has ordered a total of 16 cakes during that time. Because of that history, I've always trusted the quality and attention to detail, especially from the decorator (Paul) I have only ever worked with. He even remembers all my birthday cakes and says he looks forward to making them yearly. For my family's most recent order, we were not informed that he was unavailable due to illness. Had I known, it would have postponed without hesitation. It would've never been an issue. Instead, the cake was given to a baker I had never spoken with. The result was a cake with several rushed and noticeable flaws and missing details that had been discussed in advance with the regular baker (Paul). Due to our relationship, I always trust him to remember what we discussed. It has never been a problem for 7 years! When I reached out privately to express my concerns and ask how the situation could be remedied, the responses I received were dismissive and, frankly, unprofessional. When I pointed out the details missing from the cake that had been discussed, I was responded to very rudely. I pointed out the cracked fondant on the mask where they tried to wet it to stick it back together, the lips being the same color as his cheeks, the eyes being thrown on there and not smoothed, etc. I was told the design was "chef's choice,". This is true; however the CHEF whose choices I trusted was not there to make those choices for the cake. Again, the original baker and I had reviewed several reference photos and specific details. Textures, colors, etc. Even something as simple as the banner being blue so it would stand out against the black board wasn't even done. Instead, they threw a black banner on the black board. It all blended together. I never requested a refund, yet I was met with unprofessional comments implying I was seeking one. I was also told that he does not "find [himself] willing to further extend [himself]" for future orders. This was beyond surprising to hear and basically a slap in the face after so many years of loyalty. It honestly sounds like a threat to make lackluster cakes in the future! Just to reinforce, he wasn't even the one to make the cake. So, to make a threat like this after ONE complaint in 7 YEARS and 16 cakes is just disgusting. Insane and extremely unprofessional response from a business. I wish there was a better word because unprofessional doesn't even cover it. I understand mistakes happen, especially when someone falls ill unexpectedly, but the way a business handles those mistakes matters. What ultimately led me to leave this review was the tone and unwillingness to acknowledge the issue or work toward a solution. It was a very narcissistic response, as if they can't take criticism based on obviously rushed work. This isn't the experience I've had for the past 7 years, but it is the experience I had this time. And unfortunately, this will be the last experience I will have with this business. I hope the bakery takes this feedback seriously. I truly hope they will learn to accept responsibility for sloppy work in order to avoid instances like this in the future so they can keep loyal clients returning. ( side note.. I did not ask for a refund. I asked if the cake could be remade properly)
Their cakes are absolutely beautiful and delicious! This place never disappoints, exactly what I asked for
14 days ago
10 days ago
12 days ago
I ordered a chocolate mousse cake with raspberry filling slice and a Dubai cheesecake through DoorDash today. I received the Black Forest cake that had cherries in it and omg the cheesecake was absolutely disgusting. I took one bite and had to throw it out. The bottom crust was thick and it tasted old and stale. The actual cheesecake part tasted so weird - didn't really taste like pistachio. The kadayfi was stale, old and hard. It was just horrendous. Waste of my $10 I usually order a slice of cake from here since DoorDash has those double deals where they don't charge you extra for a second stop. And usually the cake slices are decent enough but oh man, today's delivery/purchase was terrible. read more
1 year ago
I ordered this cake for a birthday, and it completely blew us away. The design was spot-on--fun, whimsical, and absolutely adorable. The shaggy pink frosting detail looked just like fluffy fur, and the character face on top gave it so much personality. Everyone couldn't stop taking pictures before we even cut into it! Not only was it beautiful, but it tasted just as good as it looked. The cake was moist, the frosting was light (not overly sweet), and it held up perfectly through the party. You could tell a lot of care went into both the decoration and the baking. If you're looking for a cake that's both a showstopper and delicious, this is the place to go. Highly recommend for birthdays, themed parties, or any celebration where you want people to say "Wow!" read more
7 months ago
This place is great I've been coming here for 10 years and I've never been disappointed in my cake, I highly recommend this place to anyone and everyone read more
5 months ago
10 months ago
Excellent service! They are always courteous and friendly ! The store has the best in Napoleon in town I make sure I make my way here every single time. I'm in town read more
My grandma had requested a champagne cake for her birthday and I couldn't find one near me in California. Since we were celebrating in Vegas, I started looking around here. I couldn't find a ready made one until I came across Pastry Palace. We were able to prepay for the cake to ensure we had a cake set aside for us. THANK YOU PASTRY PALACE! You made a very special moment for us even more special! read more
1 year ago
Most delicious and beautiful cake we've ever had! We ordered a vanilla cake with Bavarian cream. It was just too perfect for words! The customer service was great, cake testing was quick and they made it so easy to customize. This was for my daughter's quinceañera, we had about 100 guests and everyone was raving about the cake. read more
5 months ago
They make the best cheesecake. Light, fluffy, sweet but balanced with the perfect level of tartness. Narine is the best and has the perfect passion for the art of pastry! read more
1 year ago
Shockingly, not many places have a simple tarte with fresh fruit! Pastry palace has well priced and sized pastries and I love their fruit tart! The fruits are perfectly ripe and glazed gorgeously, the pastry is soft and crisp and has a great structure. read more
7 months ago
Love their savery crepes and best pink champagne cake. Very friendly service and best cakes in vegas . read more
7 months ago
2 years ago
They made a custom cake for my granddaughter's ninth birthday. It was absolutely amazing and I highly recommend this place. They went above and beyond to create what I asked for. Thank you! read more
9 months ago
This cake was the best cake that ive ever had the taste was 100000 percent tasty and they did the cake the exact same way as the picture I found in their site thanks so much for everything read more
4 months ago
10 months ago
I debated long and hard before I posted this review. I've been a loyal customer of this bakery for 7 years. My family has ordered a total of 16 cakes during that time. Because of that history, I've always trusted the quality and attention to detail, especially from the decorator (Paul) I have only ever worked with. He even remembers all my birthday cakes and says he looks forward to making them yearly. For my family's most recent order, we were not informed that he was unavailable due to illness. Had I known, it would have postponed without hesitation. It would've never been an issue. Instead, the cake was given to a baker I had never spoken with. The result was a cake with several rushed and noticeable flaws and missing details that had been discussed in advance with the regular baker (Paul). Due to our relationship, I always trust him to remember what we discussed. It has never been a problem for 7 years! When I reached out privately to express my concerns and ask how the situation could be remedied, the responses I received were dismissive and, frankly, unprofessional. When I pointed out the details missing from the cake that had been discussed, I was responded to very rudely. I pointed out the cracked fondant on the mask where they tried to wet it to stick it back together, the lips being the same color as his cheeks, the eyes being thrown on there and not smoothed, etc. I was told the design was "chef's choice,". This is true; however the CHEF whose choices I trusted was not there to make those choices for the cake. Again, the original baker and I had reviewed several reference photos and specific details. Textures, colors, etc. Even something as simple as the banner being blue so it would stand out against the black board wasn't even done. Instead, they threw a black banner on the black board. It all blended together. I never requested a refund, yet I was met with unprofessional comments implying I was seeking one. I was also told that he does not "find [himself] willing to further extend [himself]" for future orders. This was beyond surprising to hear and basically a slap in the face after so many years of loyalty. It honestly sounds like a threat to make lackluster cakes in the future! Just to reinforce, he wasn't even the one to make the cake. So, to make a threat like this after ONE complaint in 7 YEARS and 16 cakes is just disgusting. Insane and extremely unprofessional response from a business. I wish there was a better word because unprofessional doesn't even cover it. I understand mistakes happen, especially when someone falls ill unexpectedly, but the way a business handles those mistakes matters. What ultimately led me to leave this review was the tone and unwillingness to acknowledge the issue or work toward a solution. It was a very narcissistic response, as if they can't take criticism based on obviously rushed work. This isn't the experience I've had for the past 7 years, but it is the experience I had this time. And unfortunately, this will be the last experience I will have with this business. I hope the bakery takes this feedback seriously. I truly hope they will learn to accept responsibility for sloppy work in order to avoid instances like this in the future so they can keep loyal clients returning. ( side note.. I did not ask for a refund. I asked if the cake could be remade properly) read more
5 months ago
2 years ago
Their cakes are absolutely beautiful and delicious! This place never disappoints, exactly what I asked for read more
3 years ago
Pastry Palace is what I would like to call a universal diversity bakery. This place has it all; Italian cookies and cannolis, Mexican tres leches flans, all occasion fancy cakes ready made/to order, custom French crepes, macarons, meringues and so much more! It's hard deciding what to choose as everything looks and smells amazing. I ordered a bunch of the petite cannoli's that were freshly hand filled and had a sweetened marscapone filling with mini chocolate chips on the ends. The shells were perfectly sized and had a nice crunch. However, the cannoli filling was a little too thick and lacked the presence of traditional authentic kirsch/cherry nuance. Please note depending on what region of Italy you are from depends on how the filling is made. The decorated cakes look very well put together, evenly frosted/decorated with a variety of flavors and vibrant colors available. It's nice they have a variety of cakes by the slice too. They do have a fresh crepe station which was very nice surprise to see in the bakery. They also featured a ice cream corner too! Pricing was in line with other bakeries and they don't skimp on quality or ingredients from all the visuals of items I saw. read more
1 year ago
1 year ago
Pastry Palace never fails me. They have been making both of my kid's cakes for the last 6 years. This time around I asked for a Pokémon cake and we were not disappointed. It was a simple design but came out perfect. The service is always so friendly and welcoming and is helpful when I'm indecisive. Most importantly, the cake is soooo delicious! The cake is moist and the frosting and Bavarian cream is not too sweet. read more
3 years ago
Business owner information
Nara M.
You seem to be upset because I sent you proof that you never…
2 years ago
3 years ago
The cakes are beautiful and everything smells soo delicious it's hard to pick! The macaroons are to die for. The cakes on display are spectacular. They're giving Freed's a run for their money! read more
Business owner information
Nara M.
Thank you so much for sharing your lovely photos and experience, we…
Nice place, lots of pastries and specialty pastries like Baklava yum ! When you walk in, it feels and smells like a bakery. There were three ladies in the front. Sadly, not one greeted us, said hello or responded to my hello. It was about two minutes before anyone addressed us. Very disappointing. The young lady who services me wasn't persoable, with little conversation besides what would you like, no facial expressions and. The elder lady, walked past where I was at the counter and went to the back with no words. The blond just looked at the floor and walked to the back after I look her in the eyes and said hello. My goal was set on baklava and I drove far for it so I still made a purchase. Not sure if I'd return because of the poor customer service. Or should I say avoidance in communication. Don't get me wrong, the pastries and ice cream were yummy, just not a friendly or welcoming customer experience. Maybe everyone was having a bad day...?! read more
Came across this cute little bakery on my way between the camera store and Cosmoprof. It was quiet, there's a few tables to sit and enjoy your desserts or meet with bakers to discuss orders. Their display cases were so inviting, I couldn't decide what I wanted! Cookies, cakes, cupcakes, cake pops, macaroons, fruit tarts and so much more. They even have frozen treats and ice cream. Off to the left, you'll find a wall of cake stands and accessories to complete your cake. Against the window, are the sample cakes. I tried the Champagne and the Funfetti cake slices. Both were good but not the best I've ever had. (My vote would be Las Vegas Cakes.) Overall, cute shop! read more
Business owner information
Nara M.
Thank you so much for sharing your photos and experience with others!
5 years ago
On the search for a specific birthday cake in Vegas for my boyfriends birthday I came across Pastry Palace! My boyfriend wanted a vanilla cake with fresh bananas and strawberries and Pastry Palace surpassed my expectations! I emailed them a month before my travel date to fill them in on the details of the cake and the process was effortless. They sorted out all the details via email and advised me to call to finish the checkout process. Fast forward a month and it was time to pick up the cake. Pastry Palace has everything even if you need quick celebration decor! The employees were super friendly too. They packaged my cake and I was out the door. My boyfriend enjoyed his cake! It was perfection. Thank you Pastry Palace! read more
2 years ago
3 years ago
My wife's birthday cake was perfect. From the perfect icing flowers to the taste of the cake. Not too sweet and the cake was very moist and delicious. The person who helped me from behind the counter was polite and did a great job decorating the cake. I tipped them 5$ We always come here for a special cake and will continue to enjoy their cakes for many special occasions to come. read more
Business owner information
Nara M.
Thank you Gregg for your wonderful review! We appreciate your…
2 years ago
If I could give 0 I would, I called to let the lady know she printed the images wrong half the image was on the sugar sheet and half was on the printing paper that holds the image which is none edible! She got upset and disrespectful and all I did was inform her like hey there is a mistake. She starts yelling and all the extra stuff. I normally go to crafty cake which is great and cheaper but decided to give her a chance for a last minute order never again! STAY AWAY, this place is super unprofessional and the owner has horrible customer service! Never will I go back! read more
4 years ago
Looks like this is the place to get your cake of your dreams. Really nice options on what they can make for you. They sell thrifty ice cream so that is great, ready made cakes and other sweets! They have cake assessories as well if you need something to decorate your cake with. We bought a couple of red velvet cake slices. Cake was moist, beautifully presented and cut. It was not a memorable piece of cake for me. The others felt the same, definately wont order this again. I did like that it was not overly sweet but maybe not enough cream cheese. read more
Business owner information
Nara M.
We apologize , although we do recommend our pink champagne, it's one…
4 years ago
I give this place five stars!!! I ordered from them years ago for my amazing and delicious 3 tier wedding cake . This past Saturday was my sisters baby shower and I bought her the cake and got it from pastry palace . Paul was very helpful and answered all of my questions the day of consultation, paul did an amazing amazing job , the cake turned out even better of what I had pictured . Everyone I everyone loved the cake ! I told them pastry palace people lol . Anyway they sell cake by the slice , baklava , tiramisu and crepes . I love pastry palace it's a Las Vegas Gem for sure !!Ask for Paul he's truly amazing .. thank You guys ! The cake was beautiful and delicious ... read more
Business owner information
Nara M.
Thank you Ruby ,we're glad you loved it ! hope to working with you…
3 years ago
Love it!! Pastry Palace is a cake lover's dream come true! Their cakes are pure artistry, both in design and taste. With top-notch quality and prices that won't break the bank, Pastry Palace is a hidden gem. Whatever it's a special occasion, or a sweet treat, this bakery is a must visit.. read more
3 years ago
Custom Cake This is the first time that I've ever had to order a cake for a special occasion. When I first walked in Pastry Palace on West Sahara, I was impressed. The store is clean and the service is perfect. I ordered a birthday cake and paid upfront. The next morning I picked up the cake and was impressed with the job that was done with that cake. It was way beyond what I had asked for and I really appreciate it. Thank you very much Pastry Palace. read more
Business owner information
Nara M.
Thank you Ramon, glad you loved the vegan cake we made for you!
2 years ago
3 years ago
You walk into this place and it's like Willy Wonka's factory. The ambiance is like being in a mixed fantasy land of Alice in Wonderland, Willy Wonka's, and Las Vegas all rolled up into one. It was a museum of art from 5 foot custom designed replicas of cakes to a 20 foot display case holding almost any sweet you could think of. The staff there are super nice and take a passion in their work and service. You can spend a few dollars up to several thousand in this palace. I had the opportunity to taste a few things. Everything is made there from scratch and you have to taste their creams, butter creams, and pastries. It is not just cakes and desserts. It is also awesome pastry sandwiches etc. This is a must stop make sure you have some time to browse their displays. read more
Delicious!!!!! Chocolate with Bavarian cream.. omgosh it was sooo amazing. Everyone loved it. The cake was so light and moist. Very delicate flavor. Not very sweet. Perfect birthday cake. Absolutely ordering from here again. Just be clear what size you are ordering for what price. We thought it was a 1/2 sheet but, it was 1/4 sheet for $100. It fed 20ppl fine. Still would buy again and again. read more
I had an amazing surprise birthday party and my husband surprised me with a marble bottom, butter cream, white top, butter cream frosting cake. The cake was so good. It melted in my mouth. The design on my cake was so detailed that I started crying. I loved my cake. The flowers looked real and was designed to perfection. Thank you Pastry Palace for making my birthday cake. read more
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More info about Pastry Palace
4523 W Sahara Ave
Las Vegas, NV 89102
Westside
Directions
(702) 251-1555
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http://www.pastrypalacelv.com/
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Ask the Community - Pastry Palace
How fast do they respond to a Grubhub order for cakes or pastry?
How long do the cakes last? Can I buy to take back home for friends?
We took slices back and it was good for a week if refrigerated
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55 reviews that are not currently recommended
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