My 2016 Acura MDX was involved in a car accident (Not total Loss)…read more The other party was at fault 100%. ICBC had emailed us a list of "ICBC CAR SHOP VALET" service which to be honest was overwhelming considering this was our first time having to deal with a car accident and our vehicle needing repair. I had googled each recommended auto repair shop to do some research on previous customer experience and this shop was about 15th on the list with great reviews that were recent. I called in to get some information and i spoke with owner Chasel Wu and from just the initial phone conversation already i had a good vibe and his patience answering all my questions and concerns. I decided to have my car repaired by them and from beginning to end the customer service was a great experience. Chasel did a walk through of my vehicle where i could explain what happened at the accident and he assured me he would make sure everything would be looked at thoroughly and would update me on any findings and what needed to be repaired. Not only was a walk through performed but Chasel ensured that when we received a car rental it would be what was requested which was an SUV because we have 2 smaller children with car seats and stroller etc. Chasel was always prompt with our phone calls; we never had to wait long for a response and he was very up front on any concerning matters to the extent of the damage and taking the time to explain which was awesome. The end result, the car repair looks amazing! He even stated if there was any concerns to call him back and he would take care of it right away. That alone for him to offer that shows how great their customer service is! Thank you to the team and Chasel! I will definitely recommend this place to my friends and family.

I've been taking my cars to these guys since a colleague recommended them about 8 years ago and…read moreI've ALWAYS been happy with the work. Andy the mechanic is very knowledgeable and the best part is the fair prices on parts and labour. I don't have to sweat until I get that phone call with the total cost- I trust em and they do great work- saved my roomate about $700 on a clutch replacement alone! Volkswagen wants 2,200..?? I don't think so..

When we needed to get our 2003 Mercedes SL 500 repaired it was a bit of a worry. Older car, that is…read moreoverly complicated with it's electronics and other bells and whistles. There were a bunch of things going on with it. We took it to the dealership, and another well renowned car repair shop in Vancouver, but no one really showed much confidence in being able to fix it. The dealership couldn't help us, and if they got any deeper into solving it's problems, they would have charged us an arm and a leg. So, I found henneken and they fixed all of it. One look at it and Hans (the owner I believe) had a comprehensive list of things that had to be taken care of. I don't know what it was about him, but I felt confident he was a straight shooter and I could trust him. Very clear on what was wrong and what had to be done. After the repair, I was extremely happy driving the car back home from henneken, it was running like a charm. The sun was out. I put the roof down. It was a fantastic day. If you have a Mercedes Benz or a BMW, then henneken is the place to take it. A little secret: the guy at the Mercedes Benz dealership actually mentioned henneken to me under his breath.

I have been a Henneken customer since 1990. My current car has been serviced there for almost 20…read moreyears. I have owned it for the last 16 years. I do all my maintenance there. Was just in there yesterday and had a power window switch replaced on my 26 year old BMW 3 series. As usual, job well done, punctual. Very clean shop. easy access location. I much prefer their service over the local BMW dealers. Highly recommended.

My experience with Advantage Collision was absolutely amazing. The level of service, detail, and…read morecare that the entire team puts into their work is unlike anything I've seen before!! Derek and Paul are awesome guys, and my car was returned looking much better than it ever did. They really made the whole process easy by coordinating everything. In my experience their team are all very honest and really seemed to support us through the process of a repaired car. They also were very diligent in communicating with us on the status of the work, what issues they've encountered, and sought my feedback on unknown items. I was able to talk with them easily while I was away and picking up the car was easy. Advantage Collision really took what was a stressful and tricky situation and really helped us out. I will be recommending them to everyone I can, and although I hope to never need their services again: I'm glad to have a contact with them! Thank you Advantage!

I took my car in when I backed into a telephone pole and I had bumper, rear taillight, and quarter…read morepanel damage. I had taken it to a few other shops in Kits and was quoted anywhere from $2600-$3400. Advantage did it for $1860. (I didn't end up going through ICBC because of a high deductible.) They did a great job - I can't even tell that my car was damaged! That was a year ago, and it still looks great. They are a little far from me, and not super convenient to get to and from, but it was definitely worth it taking a private claim here.

I recently had my car broken in to (hurray Surrey) and selected Harm's as they were nearby and…read moreoffered a courtesy car (my insurance doesn't cover a rental). Pros: Peter, the owner, was willing to stay late to see me the day I brought in my car; and again later when I had to pick it up. His accommodation of my hours was a big help since I don't get off work until too late most days. Courtesy car was a new Ford Fiesta, not the greatest car, but got me from here to there without problems. Clean car and full tank of gas. When I got it back the car was cleaned, inside and out! This was nice as no work was required on the inside so no need for cleaning there. Repairs look good as new. Window is replaced, glass cleaned up, all the molding and tracks around the window were done and the scratches on the panel were repainted. In bright sunlight I could not see anything indicating a repair. Cons: When I called the place the first time I left a message and never got a response. The repair was done one day later than the estimate, but no big deal.

3rd experience with harms auto body alittle disapointing…read more last year they worked on some minor scratches on my car. i came to pick up the car drove it home and found the weather stripping on the passenger side , the side they had worked on was falling off, than upon further inspection noticed they had completely failed to address the scratches at the rear which was stated to have been apart of the fix. brought it back. Peter, I believe the owner ? was very apologetic, and kindly attended to the problem immediately. so i figured honest mistake and since peter was so nice it was over all a decent experience. So just last week our family dropped off the car for some work done, picked it up, filthy, filthy, there is still a metal box thingy left on the floor of the passenger side, im not sure what it is, dunno if its garbage or if they forgot to re install it ?!?! they also forgot to return the nut bolt key thingy and the driver side door that they fixed doesn't even close properly. What on earth ?!?! They really need to give the car a check over before returning it. Such Poor workman ship. And its not as if they're prices are cheap either. Unfortunately I must bring it back.

ICBC recommended Auto Sense Collision, and I'm so grateful they did. Being in an accident is never…read morea pleasant experience, but the team at Auto Sense made the repair process as smooth and stress-free as possible. From start to finish, they were incredibly efficient, organized, and communicative. I genuinely felt like I was a priority, and the quality of the repair on my car was immaculate. I had one concern following the repair, and they addressed and resolved it immediately, which only reinforced how much they care about their customers and the quality of their work. The timing, communication, efficiency, customer service, and workmanship were all outstanding. I could not recommend Auto Sense Collision more highly. An exceptional experience from beginning to end.

This is a second time when I get my car fixed to AutoSense. Excellent job, my car looks perfect,…read morethey even touched on some painting of the rear bumper, vacuumed the inside of the car, the customer service is efficient.

I've been bringing my vehicles in to RG Diagnostics for the last six years after the recommendation…read moreof a business friend. I wanted a mechanic I could trust. I got that plus excellent service and reasonable prices. I also love that there are lots of nearby businesses that I can spend time in while they work on my vehicle (Michael's bakery for a snack or lunch, Black Bond Books, or a little further away are London Drugs, Turnabout, Thrifty's, etc). Today I had my radiator replaced so I wandered around for awhile. They picked me up and brought me back after the work was completed. One of the specialities of this shop is figuring out what is wrong if you've got a noise or a smell that your regular mechanic can't figure out. I haven't needed that but its a nice to know it is there if I need it.

Great mechanics and trustworthy! Work on high end vehicles. Value to their service.read more

Excellent service. These guys went above and beyond by dealing directly with my insurer. They were…read moreable to do some extra work at a very low rate on top of the damage from "the incident" They stayed in touch with me throughout the entire procedure, and made sure I was very clear on all the work being done. I was even able to pick up my car and the keys on Saturday, when they are normally closed. Once I got the vehicle back, it looked good as new. It's nice to come back to a small town after living in the city for so long. These guys epitomize good ol' service - how it used to be.

I recently had my car repaired at Sterling 'Autobody and was very pleased. The car was repaired on…read moretime and the car looks fabulous. They even did a wheel alignment while the car was there to make sure is was safe to drive. I would highly recommend Sterling Auto Body and have been referring their name to my friends. Staff were friendly and work was high quality. Thank you for the excellent attention to detail. Thelma, July 2025

I've been taking my cars to Tam for the last 7 years. These guys do great work. Very knowledgeable,…read morecourteous, and fair. They'll never try to sell you a job you don't need and most times don't charge for extra work they've done. It's all about keeping the customers long term. Great guys, very dependable. Not many mechanics like them around anymore. my cars: Jeep Grand Cherokee, Mercedes C300, Mazda Protégé, Ford Ranger. all serviced by Tam.

I'm extremely disappointed after having this vehicle independently inspected…read more Before purchasing the car, I spoke directly with Tuan because he was the mechanic who had been servicing the vehicle. I was told that Tuan had actually inspected the car the DAY BEFORE I spoke with him, so I specifically asked him about the condition of the vehicle before making my decision to buy it. During our conversation, Tuan told me the car had a small exhaust leak. No other significant problems were mentioned to me. Given that I was speaking directly with the mechanic who had reportedly inspected this exact vehicle just the day before, I understandably put significant weight on what he told me. I was left with the impression that, aside from the small exhaust leak, there weren't any major issues I needed to be concerned about. Unfortunately, shortly after purchasing the car, I had it independently inspected and discovered a VERY different picture. The independent inspection found very worn control arm/subframe bushings, with the control arm issue considered urgent, front tires worn as low as 2/32", a coolant leak, a weak battery, old engine oil and a non-functioning centre brake light, among other maintenance concerns. Had Tuan not seen the vehicle recently, I could understand him not knowing its current condition. What concerns me is that I specifically contacted him because I was told he had inspected the car the previous day, yet the only issue mentioned to me was a small exhaust leak. I obviously cannot know exactly what was observed during that inspection or which issues Tuan was aware of, so I won't claim that I do. However, I find it extremely concerning that another inspection shortly afterward identified multiple problems--including an urgent suspension issue and front tires worn as low as 2/32"--that were never mentioned to me. Had I known about these issues, they absolutely would have affected my decision to purchase the vehicle and what I was willing to pay for it. Based on my experience, if you are considering purchasing a used vehicle that has been serviced or inspected here, I would strongly recommend getting an independent pre-purchase inspection before relying on the information you are given about its condition.