Shawn was the best! I left with a great vehicle he deserves a raise! Thankyou Shawn. He is a such a…read moregreat salesman, very helpful and upfront.

Purchase a new F350 Super Duty Lariat Tremor $90,000+. Had an awesome salesperson, Leo. On the…read moreway home from the dealership, we noticed air or noise on the driver side door seal and a few days later after that, the driver window would not go up. Also, noticed that the truck was wondering around on the road a little. When the salesperson did a follow up call with me, I told him about these issues. So, we set up an appointment for me to return it to get fixed. In the meantime, I received a customer satisfaction call from Ford Motor Company, 10 days after my purchase with about 250 to 300 miles on the truck. I told them my issues and that I was not happy with these issues, and that I would be taking the truck back to the dealer to get these issues fixed. So, I took it back to the dealership, with 588 miles on it. When I arrived to drop off my truck, there were several service writers sitting looking down, like please don't pick me. Finally, I walked up to one and asked if he would help me. I told him my issues, and he asked me if I had a ride because it was going to be a couple of days. Two days later I contacted them, and he said it was going to be another day. The next day, I got a text saying my truck was ready. At this time, I went to pick it up and they told me that I have a $175 bill to fix the alignment. I responded that I am not paying anything and told them this was the way it was when I drove it off the lot with 50 miles on it. So, after arguing with the service manager about the cost, I asked to speak to the general manager. "I was really tired of this whole issue at this point, and the general manager went down the same rabbit hole. Unfortunately, the wind noise is not fixed and now it will need to be returned to a different dealership. I have purchased several new vehicles in my lifetime and never had an issue with warranty issues being fixed. Also, the service department left muddy footprints in my new truck. I attached a picture and it is # 18 at the top, red truck with black floormats. Furthermore, this is the WORST experience every with a service department, after purchasing a new vehicle. You may want to think twice about this dealership. It seems like they want to squeeze every penny out of you and argue about warranty work as well as trash your vehicle. I WISH I COULD GIVE THEM A NEGATIVE STAR RATING!!! I plan on contacting Ford Corporate directly to get my issues resolved.

This past weekend I went to Stoops to look at one car and left with one I never had in my radar!…read morePhilip Brown was the only salesman to come out and check on me after I had been there for at least 15 minutes. He was kind, knowledgeable, straightforward, and such a great help! Just when I thought I was just going to skim through a couple of cars, he brought the Equinox to my attention. He wasn't at all pushy, but said he's sure they could get the payments in my range, and he was correct. I went home, and was back about an hour later ready to buy. If I'm in the business to purchase another car in the future, I will be seeing Phillip first! Thank you again, Phillip and Stoops Buick GMC

Stoops Buick GMC was one of the most unprofessional dealership experiences I've had…read more I'm based in Dallas and was purchasing a high-end used vehicle from their Indianapolis location. I put down a $1,000 deposit to hold the car while I completed a pre-purchase inspection. I paid for the inspection and sent a mechanic to the dealership. I told them I needed to speak with the inspector and would confirm everything the next day. The inspection came back positive, so I immediately bought a plane ticket to fly up and pick up the vehicle. That same day, after I emailed them my plan and timing, they replied that they had sold the car to someone else and were refunding my deposit. There was no heads-up, no call, and no "we have another buyer, you need to finalize by X time." Just an email saying it was sold. As a result, I'm now out $786 for the plane ticket and the inspection with no remedy. A deposit should actually hold the car, not hold it until someone else walks in the door. I would not do business with Stoops Buick GMC again.

I would like to thank Holly in the Service Department for providing great customer service. I went…read morein without an appointment. I expected to wait a specific amount of time. I ended up waiting longer than expected. Holly thanked me for my patience and provided an accommodation I did not expect.

Cannot express enough how much I recommend not bringing your vehicle to their service department…read more Only 1 star because I couldn't put zero. In total it took 4 months to get my vehicle back after dropping it off. Originally went here instead of Tom O'Brian because they said they could look at it right away... ended up taking 3 or 4 days before they even looked at it. That was indicative of how the rest of the experience would go. Multiple instances of diagnosing, completing the work, that not fixing the issue, and needing to do something else. Conveniently every part needed was on back order. During the final repair, what was quoted as a 4 hour job took an entire week (with daily phone calls asking what the hold up was). Cherry on top was them attempting to charge approximately $1500 more than they quoted. If a mechanic ever tells you the repair is a dealer only fix, look elsewhere.

Would highly recommend this Dealership !!! Frank our Sales person / Finance guy, and the owner…read moreCraig we're extremely pleasant to work with !! All of there vehicles were exceptionally maintained and priced fairly .... you won't regret visiting this Dealership !!!

dealer made a mistake on taxes at time of purchase I had to end up paying 2000 dollars out of…read morepocket in tax's to get tags no help offered from this dealership buyer beware

Hand down best customer service around. We have been buying from this husband and wife owned…read morebusiness for more than 5 years. They have a great selection of reliable cars and take great care of us every time we are there. Treat us like family.

got a truck from them with a transmission that was under warranty transmission went out I took it…read moreto their shop to get it replaced convertor got stolen they replaced the whole exhaust without telling me didn't even tell me it got stolen shop thought they would get away with lying to me but replaced a bunch of other stuff without asking me and charged me for it and I told the owner of the car lot I was not paying for it since it was repair without consent and they proceeded to ag onto me because he had to buy another transmission because my truck was in the shop for more than 3 months because of warranty and tried putting that against me then that transmission went out he took it to a different shop and they couldn't even do the work right caused my transfer case to split in half which I had to pay for because they reversed my vacuum lines which caused it to be in 4wd without the light on (yes the light worked)... so please save yourself the headache DO NOT BUY ANYTHING FROM THIS POS CAR LOT

Worst dealership ever. Lied and scammed me on my trade in and my purchase. Spent over 4,000 to…read morefix what they sold me

This company is by far the worst dealership I've ever come across in my 31 years of being on this…read moreplanet. They are threatening my fiancé who chose not to get the run down STI they have on their lot after they did not want to negotiate the price due to the multiple issues it had after we drove over 7 hours to get there. They tried raising the down payment he was told he needed after his APPROVAL by $2k, AND the price of the car by almost $3k dollars. They're threatening with "fake bad reviews" on his works listings. They tried to bribe us with a $20 gift card to leave them a good review when we initially were talking about it. (Illegal). Now harassing and threatening my fiancé due to his HONEST review. (Illegal) There were MULTIPLE cars on their lot with missing trim pieces, hail damage, dents, faded paint, incorrect wheel sizes and tread depths on AWD vehicles which can damage the drivetrains over time. Definitely have a pre-purchase inspection done by your own trusted mechanic if you choose to do business with these individuals. These people are children running a business as you can clearly see here. His review was HONEST to a T. And they wanna be BEYOND childish over it.

Love Tim O Niel at auto credit builders. They worked with me even though I had horrible credit and…read morebad payment history. The customer service here is amazing.

My husband and I almost 2 years ago bought a car from Auto Credit Builders in Plainfield because we…read morewere told that they help rebuild credit. Come to find out that have done nothing for us and has not reported not ONCE to the credit agencies. But I bet if we gave them their bs car back they would show up really quick on our credit! They say they stand behind their cars and they will fix any issues that come up with it but all they have done is give us nothing but problems about fixing ours! I wouldn't recommend anybody going through them for a car. They are all nothing but a bunch of crooks!!!!