I had a great experience with my initial interaction with the company. The first customer service agent was unsure about my request, so she transferred me to the service department. I was able to text in a picture of the problem with my furnace system. Aaron was available same day, and he made an appointment with me for the for the following day due to my schedule availability. He called to confirm the appointment time and said he was available an hour earlier, which worked great. Aaron was very professional, quickly fixed the problem with the flue system. He also did a quick assessment of the attic and our furnace system and made valuable recommendations. I highly recommend this company for furnace work! read more