Went in and asked about a buffet or China cabinet. Sales woman suggested I try "Habit for Humanity…read more". Not sure if she thought I couldn't afford her furniture (I can) or my style is woefully out of date (and even if it is, no need to be high and mighty about it). Then she wandered away. Ok then. I won't be back.

Warning! If you purchase furniture from scan designs and there was a problem outside of the…read moremanufacturer's warranty no matter what it is, they will not stand behind it. We purchased an outdoor set four years ago, and although it has had very little exposure to the elements, and in fact so little that the cushions are in perfect shape, the set has completely disintegrated. see the attached picture. The set has been kept under a tarp in the summer except for when it is in use. This is about 30 days per year. It has been stored under cover for 6 months of every year. Scan designs company line on this is that we have "unreasonable expectations" and they are unwilling to do anything about it. We asked for 1/2 our money back so that they could still cover their original costs. In return they have offered us absolutely nothing. Their attitude has been to blame us for our negligence with the furniture and to take zero responsibility for selling poor furniture. So if you buy anything from these people, you better hope to hell that nothing goes wrong with it. We are in our sixties and we have bought a lot of furniture over the years, and have never had a problem with any one piece of it, and have never had customer service quite this poor before.

Not bad product but the manager is rude and unwilling to fix his errors. In particular took door to…read moreget fixed and didn't match the hardware. Was very argumentative and asked me to pick up parts and do it myself. Said " Dont ever call here again". Didn't offer any sort of refund either. Very poorly managed and awful attitude by the manager.

Do a superb work！Relying on first-class product quality and improved after-sale service.read more

We went to the Douglas St. branch -which in itself is beautifully done. We dealt with both Sam and…read moreJason who are excellent sales personnel. A carpet exchange which was particularly challenging was carried out by Sam. He was extremely accommodating, should we say exceptional! Don't hesitate to buy here at all! Wonderful experience!!

Jordans has a wide selection of high end beautiful rugs as well as some cheaper options which was…read moregreat for us as we were looking for a rug for our home as well as a rental. The sales staff were friendly and very helpful.

My lock needed fixing and well, they even tried to help me by saying- are you sure the battery is…read moregood? Before sending someone out. But I thought it was so - they are so busy but can sending someone the next day. Christopher the technician arrives and he is very nice and sure enough it's the battery. Well I was happy to have it working anyway and he was great, very nice even though he must've had such a busy day. Also I will say that the person taking the request was so sweet- I said I'd bought the lock from them 2 or 3 years ago and he said ok what was your name again? As if they might somehow remember :-), he was super cordial. Very hometown service. Still love my keyless lock. Definitely recommend.

Had great service from Acme to repair a broken latch on an exterior door at my house. Easy to book…read moresame day service and the service person quickly fixed it and told me how to maintain it to avoid future problems. Top marks!

One Stop Furniture has been my go-to store over the last several years. I have nothing but…read moreappreciation and praise for Scott, Janice, Marla and Murphy. They provide first class attention and service. Recently my Best Furnishings Recliner purchased through One-Stop four years ago, was behaving erratically and noisily. In response to my call, Murphy made an appointment with me to come over and diagnose the problem, ordered a new motor and when it arrived, both Murphy and Scott installed the new motor. Now it is working better than before. Thank you One Stop Furniture.

Excellent service and an amazing choice of beautiful furniture. Everyone was terrific to deal with…read moreand are doing a great job to ensure I am super happy. Definitely will be my first place for any other furniture purchases! Kudos

Needed a hey brad nailer to finish a job in Langford. I explained that I forgot mine and they lent…read moreme one as I only needed it for an hour and did not charge me a rental fee that would have paid. Super kind very friendly. You don't see this kind of thing anymore and it was very appreciated, I will be going back.

Wow, beautiful things in this store. Their customer service is incredible and I always get inspired…read morewhen I visit. Check out their Instagram for good ideas too! Lots of great stufff on there. Glad I found this gem!

Most amazing furniture/home store in victoria! The owner is super friendly, knowledgeable, and…read morehelpful. The prices range from fair to fantastic. Their eye for amazing vintage pieces is unmatched in Victoria. Check in often because things fly out of this place!

These guys have great reviews for a reason! I agonized over bedroom furniture for months before…read morestumbling upon this place and couldn't be happier with my purchase - solid wood, great design, reasonable prices, wonderful service and locally owned and operated. Of course you can always get cheaper stuff on Wayfair or Ikea, but you have to assemble it yourself, or you don't know what you are getting, and then you end up replacing it in a few years anyway.

After looking around for a TV stand that would actually fit in with my other Danish modern…read morefurniture pieces, which is a lot harder then one would think, I came across Monarch Furnishings. I can't say a negative thing about Monarch. The service was great, the staff was very helpful, and didn't come off as snobby unlike a few other furniture stores that I won't mention here. The furniture itself is fantastic. Real, sustainably harvested hardwood construction with great design aesthetics, and all reasonably priced for the quality of furniture you're getting. Sure, they're more expensive then Ikea, but would you rather spend more for a quality piece of furniture that's going to last you a long time, or would rather spend less for a semi-disposable, particle board, piece of sh!t that every frat boy has?