AWFUL experience working with Amy Anderson. We hired Anderson Landscapes in October 2021, Amy came to our house, we discussed our ideas and wants and we got our 3D design a month and a half later. Folks, that design was so BAD that I struggle to find the right words to describe it without being offensive. My fiancé was so put off by Amy's design that he just wanted to take the $850 loss and walk away; he didn't even want to work with her to try to fix it, it was so bad that he didn't think it'd be salvageable. Most of the things that we told her we wanted were not included and those that were included were done poorly and carelessly. Not only did she ignore or forgot most of what we had asked her for, but what she did design was messy, barely functional and not aesthetically pleasing. Some examples of Amy's design: - Plants with huge thorns ALL around the walkways and existing pool - Stairs off our deck that dead-end into an existing privacy wall and trees (so you can't actually get anywhere). - Our only outdoor faucet completely blocked off. - We told her we were thinking about changing our back door for French doors - so in her design she changed our existing windows for French doors and left the regular door right next to it. - We told her we'd like to extend our deck, so she extended it and added two sets of stairs: the aforementioned set of stairs to nowhere and another set that ends about 6 inches from an existing concrete planter. - We told her we wanted to replace the palm trees we lost in the freeze, she ignored us. - We told her we didn't want Cypress trees, she covered our backyard in them. - We told her we wanted shade all over the exiting patio, she designed a pergola that covers only half the patio and with one of the support beams smack in front of an existing smoker. I understand that maybe she couldn't design the pergola we wanted if there were structural or permit constraints, but she didn't explain any of it to us and, to this day, I have no idea why she designed only a half-pergola. - We told her we wanted to xeriscape the side yard, she ignored us and didn't even include the side yard in the design. - We told her we wanted storage under the existing deck, she ignored us. - We told her we wanted an outdoor kitchen (with a sink, a Green Egg and storage) - she added a grill. I, not wanting to just take the $850 loss, emailed Amy with a long list of everything she missed or did carelessly. She was sort of apologetic and said she would re-do it and get back to us "soon". A month later I had to email her asking what was going on as I hadn't heard from her. She made up some excuse about the holidays and said she would have our design in two days. Four days later she did send the new 3D design and, while it wasn't exactly what you would expect from a professional designer, it was much better than the first. She said she would have the 2D design the next day - it's been 50 days. Three weeks after, I emailed her asking for an update. Then again the week after. And again. And again. You get the drift. She didn't answer a single email. I eventually called. And called. And called. You get the drift again. She blocked my number. It took about 50 (ignored) phone calls to two different phone numbers, texts and a couple angry voicemails to get Amy to finally reply. All she said was that they weren't going to bid on our project (as if I would work with them ever again), that she had explained that in her email from 50 days ago (she hadn't) and that if I had a construction company, then she would send THEM the 2D design. So here we are, 5 months after hiring Anderson Landscapes - our backyard is still a mess - but we now have a barely ok 3D design, a 2D design being held hostage and a shady company ignoring our requests for a follow-up. Oh, and we got to pay $850 for this hassle. If that's the experience you want when re-doing your backyard, then by all means, hire Anderson Landscapes. But if six months from now you'd rather be enjoying your backyard oasis instead of dealing with a mediocre, rude, shady company and googling "how to open a BBB complaint", then I'd recommend you stay away from Anderson. They do have some good reviews from years ago but I'd suggest you pay attention to the newer ones as something has definitely changed. There are so many landscaping/hardscaping companies out there, trust me when I tell you, it's not worth your time or money to take a chance on this one (and I wish I'd known that 5 months ago). read more

Wow! Very happy with Amy and her professionalism. I hired Anderson Landscape to do a landscape design for our custom home, having not included one with the original build (big mistake on our part). Amy was on time, prepared, and was very considerate and engaging with my 4 yo daughter who insisted on participating in the design consultation with us. Amy listened to my ideas, took the time to understand what was most important functionally and aesthetically, and asked a series of follow up questions that made me realize that she has clearly done this many times before. She took measurements and photos and said she would have the design to me at specific date. All I had to do was send a survey plot. Amy's design was emailed when she said it would be, and was far better than I could have expected or imagined. The design was not a top-down, 2D mockup, but rather a 3D color, POV animated video walk through so we could see the design from all angles, including from the street so we could visualize the upgraded curb appeal. Amy also sent us the Texas guide for native and adapted landscape plants so we know exactly which plants to buy where to place them per the design, should we end up doing the installation ourselves. All in all excellent service. Highly satisfied. Strongly recommend. read more

I hired Anderson Landscape for complex landscape design. Met with Chris first and he quoted me $750 for the design and said 100% would be credited if we hired them. He was very nice, laid back and said they were "Easy and flexible to work with" Later I met with Amy to finalize and collect information. She changed it to $1200 and "maybe" 50% could be credited if we used them. Went ahead and hired them for design and worked through a difficult/technical design. Nearly 3 months later, I asked to have a conversation to finalize the details. She responded with a list of things that I needed to do myself. I asked for clarification for both what I was responsible for and some finishing touches. I asked for a phone conversation so we could button it up before we go out to bid. Note that the design was 95% complete and I was trying to finalize finishing touches. All the conversations were in email and never over the phone or in person. What reputable/reliable business walks away when you are almost done? There was no difficult conversations, no arguments etc. I wasn't angry or upset, just wanted clarification. The build was going to be $100k to $150k Apparently either they didn't want our business or its not acceptable to have a conversation?. The design was not changing dramatically, it was 95% done and there was only 1 structural change requested that I had asked for originally. I also didn't put a deadline on the construction as everyone knows in Austin construction is majorly booked. From my perspective it's totally unethical for her to have walked away and leave us hanging without even a simple conversation to discuss whatever issue she had. I didn't hire them for a specific $ amount, I hired them for a completed design. If she had a problem, she should have told me. If she had spent too much time/money on my design, she should have said that we were over budget and now needed to charge an hourly rate. Here is the email where she walked away: (From Amy at Anderson Landscape:) From a design standpoint we should have solidified a plan by now and yet it's still changing dramatically every time which means I'm not capturing your vision for some reason. I cannot hold you back any longer as I feel you are hoping to complete something by fall that I am not able to grasp despite my best efforts. Construction wise our major renovations crew is booked 18 months out on big projects/pools, like yours appears it may be when you find a design layout that you like. You're very specific about the ways in which you want certain items constructed and there are a few items that we're not comfortable building based off our experience . Those suggested construction methods are not ways in which we would be willing to build nor warranty the project long term. Attached is your current .sav file to send to any companies that you choose to work with moving forward should they use the same software that I do which is called VIP3D, StructureStudios. Also your survey and all your YouTube design files. read more

Very professional, good people and they do beautiful work. Amy has been great about getting back to me. I like their design and proposal. The stuff on their website is beautiful. I will post an updated review once my project is done. read more

Sales guy came out and seemed really knowledgeable and on top of things. He was right on time for the appointment and made some suggestions I hadn't even thought of. He said I've have a proposal within a couple of days. Well...a week went by and I emailed Amy Anderson. Her response was the estimate was almost complete and I should receive it later that day or the next. That was May 14th and today is the 23rd. Still haven't received anything. Glad I haven't though. Just goes to show what kind of follow up they have with their customers, or potential customers. I usually prefer a company to mess things up before a service is rendered. read more

Chris Anderson's company does amazing work. They thoughtfully design their work so that it integrates into your property's natural surroundings. You can't go wrong with these guys. read more

I work with Amy and have found her to be responsible and reliable. She also cares about her customers and business. Her company is known to be the "go to" company for outside landscaping. I will be referring my clients to her business with pride. read more

We have tried to reach this company more then 5 times, I even called twice asking for some guidance and pricing. There was either no interest from this company or they have too much other business going on to care about other projects. I loved the pictures on their website but that is all. read more

Terrible initial experience. Wanted me to convince them why they should bother to come out and do an estimate. Unprofessional.

Anderson Landscapes is a dependable, honest and reputable company that serves the Austin Area. Their work is breathtakingly beautiful. If you are considering adding an outdoor kitchen or patio you should give them a call. You will be impressed from start to finish. read more