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    Andersen Windows

    1.3 (71 reviews)
    Open 7:00 am - 4:00 pm

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    Proof of my appointment. No call no show. Bad business.
    Jeanine J.

    I requested a quote and I have a disability and they never showed up. I am very restricted in how much I am able to do and planned my entire week around this contracted visit. No show. My contractor was supposed to show up at 6pm and so I will not be recommending this business and I refuse to work with them if they ever did show up. Do what you say and say what you do. Even the worst business can at least say "hey we're not gonna make it, sorry" that's normal stuff happens. Not even that. Thumbs down. Zero stars.

    Exterior half moon window
    Chris D.

    DON'T BUY WINDOWS FROM THIS COMPANY. THE OWNERS/INSTALLERS WONT TAKE RESPONSIBILITY FOR THEIR POOR QUALITY WORK. We had all (21) of our windows installed by this company, at a huge expense, well over $20,000.00. We went with new Anderson 100 series, not replacement, windows because of their excellent reviews and lifetime warranty. At the time Palmdale glass was the only authorized Anderson seller/installer in the Antelope valley, so we called them. When the owner (Hal) came out to measure give estimates he said we use our own installers, great. The problem started shortly after the installations were done. Hal pulled the "you need to talk with the installers" routine. Sad First day of installation, according to the installers our half circle window was not measured properly (Hal had done all the measurements) and needed to be remade. I suspect they forced this same incorrect sized window in (because this window failed shortly after installation) when i say failed i mean the window fogs up between the panes, the joints of the of the window frame have separated, from being forced into the opening. This causes me to think the wrongly measured window was not remade but forced in. Also because the window frame was forced in the joints have separated, causing air/wind to come through the cracks. When we called to have it replaced they said HAL had sold the company and they no longer are authorized Anderson window dealers, but when i checked the Andersen windows website and did a zip code search Palmdale glass still shows up at #2 behind home depot, as of 3-11-2023. We asked what about the lifetime guarantee on the window and installation, they said "we will get back with you". After 3 separate calls regarding our half moon window we are still waiting. We made the 3 calls over a 2 year period starting in 2020, still nothing. Further since installation, the poor quality of work is starting to show up. The massive amounts of caulking to cover up huge gaps between frame and house are starting to show. Most of the windows are installed well but the ones that are bad are really bad. One of our office windows (slider type) was installed bowed, causing it to be hard to open and close, they came out and lubed it as a fix. The lube is a temporary fix as the window, even with the lube is still difficult to open and close. We have photos of all the poor quality work and the failed half circle window for reference. As far as the windows themselves they seem to be excellent except for the locking mechanism. We've had them (Palmdale glass) come out and replace three broken locks already. This particular service was excellent, quick and free. But again when it comes to the bigger issues, they are an epic failure. DON'T WAIST YOUR TIME OR HARD EARNED MONEY WITH THIS COMPANY

    Ice buildup on all windows in the house.

    GARBAGE, EXPENSIVE GARBAGE!!! We bought these very expensive windows from Simkin Hallin,Bozeman Montana $12,000.00 plus, for our up scale home. GARBAGE, EXPENSIVE GARBAGE!!! Told sales about the issue and got bogus excuses!! Now i have to put cheap plastic sheets over them in the winter to prevent this ice buildup. GARBAGE, EXPENSIVE GARBAGE!!!

    Inside of top sash rot due to deal failure
    Pj B.

    I had Anderson Windows put in my new house in 2006. I've always been impressed about their reputation. As warranty expired I've experienced several issues: 1) large casement window cranked failed. 2) the locking mechanism in sliding glass doors failed. 3) had to replace the hinged locking system in 8' French doors. 4) had to replace the upper sash in a 200 series window due to seal failure that caused sash to rot out. I would have expected at least the sash to be covered under 20 year warranty but no - glass is covered but frame around glass it is not. Very disappointed in how Anderson Warranty program operates.

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    Page 1 of 2

    Ask the Community - Andersen Windows

    Review Highlights - Andersen Windows

    We just removed the old door and the new door is now all installed!!

    Mentioned in 2 reviews

    Read more highlights

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    Croixside Home Improvements - This is a re-facing job! It costs about half the price of a tear out! LOOKS BEAUTIFUL!

    Croixside Home Improvements

    (7 reviews)

    We are highly dissatisfied with Croixside Home Improvements. We DO NOT recommend using them for…read moreyour kitchen. After the initial estimate with Mike, it has been disappointment after disappointment: -Delays in product orders. -Unreliable timeline (estimated 8-10 weeks resulted in total of 7 months.) -Subpar subcontractors essentially causing our kitchen to be redone twice. -Lack of communication/unprofessional with delayed responses to our concerns throughout the entire process. -Incorrect initial measurements causing reorders. -Reorder color was wrong and owner Mike being dishonest about this. -Did not honor his listed veterans discount. -Purposely vague contract which covered their flaws (we spoke with a lawyer multiple times about our issues that we unfortunately could do nothing about). It took 7 months from contract signing until completion. Seven months! Well the kitchen looks done, the process has been nothing but disheartening. Overall, AVOID THIS COMPANY.

    We recently had eight windows replaced by Croixside. We live in a nearly 100 year old home, and…read moreironically, it was the windows replaced in (we think) the early 1970s that were the most awful - drafty, poorly insulated and rickety. So we started with those, in our kids' rooms and two bathrooms. We also had one completely new window put in, where there was formerly just a tiny vent window. Mike from Croixside was very thorough and very informative when we had him visit to consult. He did not do an aggressive hard sell as several other companies did, or try to get us to do more than we can afford at this point in time. That alone made us strongly consider Croixside. But he was also helpful with financing information and very helpful in explaining what we could expect for timing, the job itself, and the windows' performance. Our timeline was more than met. Our windows arrived a little early, so we were actually bumped up a bit in the schedule. The installer was very nice, but also very work oriented, and completed the installation in the time we were told to expect. He left the job site very clean, was fine and friendly to our little old dog, and worked quickly and quietly. Some of the windows we were replacing were so awful that even with plastic shrink weatherproofing the draft would just pour in during the winter. It is wonderful to walk into a bathroom in November and not have a chilly draft! One of our kids had such an awful window he would get an occasional scrim of ice on the surface of his water glass overnight! Now his room is toasty. The windows look super appropriate to the house, and blend in incredibly well. They will be easy to clean, all from the inside, which is great as most of them are on the second floor. We will be calling Croixside again when we are ready to do more window replacement, and would recommend them enthusiastically for their good product and good work.

    Tacheny Exteriors - New roof!

    Tacheny Exteriors

    (33 reviews)

    I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

    Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.

    Andersen Windows - windowsinstallation - Updated May 2026

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