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    Open 7:00 am - 6:00 pm
    Updated 3 months ago

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    Esser Glass Of Eau Claire

    Esser Glass Of Eau Claire

    (1 review)

    On Saturday Jan 11th, I placed an order (via phone) with Esser for four pieces of 1/4 inch thick…read moreglass to be used as bevels for a saltwater aquarium sump. I requested that all pieces be cut to 11 15/16 inch long and the nice gentleman on the phone even asked if I needed the ends polished. I thought that was nice, since yes, I did need that. He stated that they would be ready by Monday and I would receive a call to pick them up. On Wednesday Jan 15, Esser Glass finally called and stated my pieces were ready. I picked them up that afternoon. I found out upon opening them that they were not the size I had ordered. Instead, they were 12 inches long and not entirely polished. So I called and reported the issue and was told to just bring them in to be corrected. I took them in on Friday Jan 17 and the nice gal at the counter even measured the pieces to confirm what I had stated. The pieces were not the size I had ordered, although one end appeared to have been sanded to size. In other words, they were lopsided. After apologizing and promising to have them fixed, I was again told that I would receive a call. On Saturday Jan 18, I picked up my "fixed" pieces. Again, none of the pieces were the correct size and still measured out to 12 inches in several spots. So here I am watching my husband, sitting on across the room, sanding down the pieces himself.

    From the owner: Glass, mirrors, screens, storefront, aluminum entrancesread more

    Backwards Progress - glassandmirrors - Updated May 2026

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