I had R & S 3 years ago because the garage door opener/door was suddenly very loud. I was…read moreimpressed with Alex, his work and his recommendations. Yesterday, Dave and Scout came out for a tuneup that I had signed up for at the home show. They were friendly, efficient, clean. I really appreciate that no one that I've had from that company smells like cigarette smoke. They thoroughly explained what they were going to do and afterwards did not try to oversell any products. I also really appreciate Marco, who is the person that takes appointments. He listens, understands, remembers. Appears very interested helping.

Overall, great experience. Josh R. arrived as scheduled and gave me my options. I asked for the…read morerepair and it was completed within an hour to my satisfaction. Josh was very personable and professional. Thank you!!

Quick response. Thorough explanations and took extra steps that weren't necessarily part of the…read moreproject.

I am so glad I found Pronto. Needed a quick fix for my garage door. Eli was so personable and…read moreknowledgeable, he was able to diagnose the problem over the phone after I sent a few photos of what was going on. A technician was able to come over the same day and get it taken care of. Ali (Ally)...not sure how to spell the name, but she was amazing. So nice, so professional, and was able to help me figure out a larger problem with the door. Honest, reasonably priced, and all around great service. Highly recommend Pronto and will have them come out to help me take care of getting a new door in the near future!

Be aware the garage door guy sold his company to them . If you call thinking you are scheduling…read morewith garage door guy, they do not let you know that it's a different company now. They charge you 59 dollars to come out without giving you heads up. They tried to charge us 1,124 plus tax to replace 2 springs . When we said no he called his boss and dropped it to 400 but no warranty. We decided to go with someone else with better integrity. We were almost ripped off. I would not recommended them to anybody who wants to have good quality fair service without being robbed like that.

The service was ok - the cost was not. The key pad anywhere is $20 (Walmart, Amazon..) - they…read morecharged me $140 for the keypad + $160 to install it. This is really my fault for not shopping around more. Just be forewarned - it is expensive for what you get.

An unbelievably fast response! Excellent service! Friendly and professional. I would happily refer…read moreanyone to this business.

Excellent experience at reasonable cost. Replaced guide and all worn rollers. Very personable as…read morewell.

They showed up within an hour to provide a free estimate. They diagnosed and fixed it promptly. We…read morehad them replace the rollers as well, so the service call was free. Highly recommend them.

The repairman explained the problem and how to avoid in the future! Very respectful and friendly!…read moreHe showed up timely! I'm very pleased with James!

Our technician Mike was professional and knowledgeable. It was determined that one of our springs…read morehad failed and it was determined both were in need of replacement. We were told of other components that were in need of replacement at a substantial additional cost. The Lifetime Warranty on the springs is only honored if you accept the additional suggested repairs. There is a flat charge if you decide not to use their services so you are in essence paying for the estimate. In all fairness,I believe the workers are well trained and competent but the companies businesses model and upselling of service makes me question the value.

We had Precision out in December 2022 and they replaced our garage door motor. This morning I…read morediscovered that our spring had broken so I called them back to come out. Only 4 stars because while on the phone I asked a price for spring replacements to which I was told they range from about $94-394 per spring and they usually replace both at the same time. I was shocked when the technician showed up, did his inspection (he was very professional and knowledgeable), and then informed me they only have one spring available which happens to the be one at the top of the price range and there were no other options. He gave me quotes ranging from $900 up to $1900 for other various improvements. I was disappointed because I know pricing for this fix can be much lower but was in a pinch to get it fixed today and also didn't want to build the $85 service fee into potentially having someone else come look at it. Again, the service is great and the people are friendly but shop around if you have the time because I feel like I was mislead into having options when really there were none.

When you are in need of a quick repair with quality work this is the company. I highly recommend…read moreNorthern Door.

When I stopped into Northern Door late last week, Norine the owner and primary customer service…read moreperson was working with a couple already. I quietly waited in the lobby's sitting area for them to finish, but was able to overhear most of the conversation because the garage door display they were working with was not far from where I was sitting. The couple's issue was that 1 of the 2 doors on their garage was broken, and needed to be replaced, but the couple had no idea what size their door actually was. I was really impressed with the way she helped them. The couple had already spoken with multiple garage door businesses, and another manufacturer that had not been able to solve their problem. Norine did that for them--without sending them home to re-measure. Even though a sale was not at all immediately obvious, she took time to focus on them and give them what they needed. Most of the time I see situations like that, it's "on to the next one," and that would have been especially easy with me sitting in the lobby so obviously waiting to speak to her. When they were finished, I got the same great service I'd witnessed. I didn't have a major project for her, just a simple question pertaining to an inexpensive garage door opener. The size of my project obviously did not matter to her. I felt valued, and got exactly what I needed too. Thanks!

I've used James of Garage Door Service and Repair for years to service my old very heavy garage…read moredoor. Finally this spring I decided it was time for a new one. I didn't look any further since James was always so great. I now have a new garage door with windows and I absolutely love it. What a difference it makes inside and out. Thank you James and crew for taking care of me. You guys are the best.

The twenty year old garage door opener wouldn't function while cold. I consulted with Garage Door…read moreService & Repair and agreed to have the opener replaced. We agreed to a schedule and the tech arrived when on time. He completed the task quickly and efficiently even though it was one of the coldest days of the year. There were no hidden fees and he cleaned up the garage well. The garage door works flawlessly and I'm very pleased with my choice. I highly recommended Garage Door Service & Repair.