Great job on new garage door and opener installation, cleaned and swept afterward and took old door…read moreaway to dispose of . Arrived on time, on scheduled day. Priced very reasonable

very responsive, competitive pricing and outstanding work! We would…read more use this company again in a heartbeat -- Keith came out same day after another company gave us the runaround. Took care of our immediate issues and has since done more work for us, including the installation of a new garage door ... he gave us great advice about what to choose after we told him what we wanted. Never pressured us to make a decision and worked well with us to keep the project on track in the most convenient way for our family.

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Quick fix to broken spring. I called at 7:15, Brian had me…read morescheduled the same day for between 9 - 11. Tanner showed up at 8:45, found the problem and a half hour later all was fixed. This is the third time I've called Black Hawk AAA and they have always been fast and fair. What more do you want?

Just did business with Crawford for the first time. HIGHLY impressed and satisfied. Gentleman…read moreshowed up at scheduled time. Personable, knowledgeable, and competent. Fixed our problem for far less than I anticipated. HONEST! Very satisfied. Highly recommend!

I called Monday and got a service appointment as fast as Wed. Garage door was malfunctioning. Ron…read moredid an amazing job, very VERY thorough, and even realigned the prior companies installation of the mechanism as it was pulling out from the wall board. Very reasonable price, Extremely efficient professional and TOP notch customer service!!!! HIGHLY recommend them. This is my 3rd encounter with Crawford doors (as I used them at old house too) and have always been very happy!!!

There was a problem with my garage door last night and I needed Torsion spring replacement as soon…read moreas possible. When we called they quickly responded, Very quality full work. Budget friendly service and highly recommended.

Below zero weather. Got fast service, excellent work done. Checked over entire system and was…read morepriced fair. Will use them again in the future.

My old wooden garage door had needed replacing for sometime. When the spring broke on one side so…read morethat the garage door could not be opened or closed with the garage door opener, I decided to replace the door and hardware with a new wooden garage door. I wanted to have the rotting wooden trim around the door replaced by the same company at the same time. I had trouble finding someone who could do both. Professional Garage services was able to do both. Joe Pinto, who is the company owner came to my home and gave me a bid for both. His price was the lowest bid I received. He emailed me drawings of the two window choices I was considering. He was always on time for work scheduled, cleaned up afterwards and was pleasant to work with.

We have had 3 doors serviced by Electronic Door-Lift Company and have been very, very happy with…read moretheir service and responsiveness. I appreciate their good value and quality service.

Called them this morning when a cable broke on my garage door. They were able to respond by 1:30…read morePM the same day and the door was fixed by 2:30! Friendly, knowledgeable, efficient, and reasonable. I highly recommend them.

I called, and they booked my appointment for the next day. They ended up rescheduling for a later…read moretime, which is fine. When they arrived, they told me they couldn't provide a quote until they took it apart. Once a part, they told me that the springs would be $900 each. I told him I was not willing to pay that much, so he lowered the price and warranty. He told me it was the cheapest spring that they carry. He was here for 35 minutes and charged me $475 for labor, plus $65 for the service call, and the springs, on top of that, for a $2,000 plus bill. The installer was very good, but I would get the estimate in writing before letting them start on your door. It's absurd to pay that much for 35 minutes of work.

Misrepresentation of where they were from, thought I was utilizing a local company. Estimate was…read morerequested for a broken spring and an appointment for that was scheduled, they called and stated the driver had a flat and requested a later appointment time. technician didn't arrive until after that appointment window had passed. Technician gave an estimate on labor cost before starting but said he couldn't give an estimate for the parts until he took it apart to see what all needed to be replaced. Once it was dismantled he then gave my husband a quote to replace both springs and both drums (noting you HAVE to replace both springs) and showing damage to the drums that was not noticed or noticeable before he took them down (door still opened smoothly so unsure how they were so damaged). Price quoted PER spring was $900 (more than we had expected the entire repair to cost), husband asked what other options there were and the only other option was the same spring with a shorter warranty for $600 per spring. As the door was dismantled and we had no other options he told him to make the repair. I approached the tech to inquire about the price as it was far higher than expected and I was met with some attitude and was told that the springs are high quality and American made and the other springs that I was probably looking at would need annual maintenance and these don't. It was a bit aggressive and I didn't get much more of an explanation than that. the receipt was hand written with no details regarding parts and part numbers. I asked for this information and was told they would register all of the warranty information and was quickly shown the spring on a website. I attempted to look up the part but you need to register and be approved to get into the website. Repairs are done and garage door works, hopefully it stays that way, but cost nearly $2,000. Using scare tactics, dishonesty and price gouging and now that I have dug deeper it looks like it's common practice for them.

One of the two required springs snapped, fortunately nobody was injured. IDC measured the springs…read moreand mentioned they "clamped" the broken spring so the garage door could be utilized. The next day, the clamp slipped and the door slammed down just after my daughter entered the garage. If the two car garage door did manage to fall on her, she would be severely injured and pinned by the door, until at least two people could lift the door up. I mentioned this to the receptionist and she responded with "it's a temporary fix", dismissing my concern. After looking at the receipt, it mentions "A clamped spring is a temporary repair. Due to safety guidelines, IDC Automatic will not RE-CLAMP a broken spring under any circumstance." If you state that you won't re-clamp a broken spring, then why would you even initially clamp a broke spring to begin with? By your own admission, the temporary clamp will slip. Why set this scenario up; and have the temporary clamp slip causing an approximately 600 lb door to fall on a child? The logic escapes me.

Yelp may say that this business is closed on Sundays, but the emergency work that technician Chad…read moreOlson did at my house today was phenomenal. Under-promised and over delivered! Extremely friendly guy, very insightful in explaining each step and outlining the cost for each, and the repair was done fast. Highly recommended.