On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase and installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing. read more

BlackHawk Garage Door - Garage Door Services Near Me - Bloomington, Minnesota

Quick fix to broken spring. I called at 7:15, Brian had me scheduled the same day for between 9 - 11. Tanner showed up at 8:45, found the problem and a half hour later all was fixed. This is the third time I've called Black Hawk AAA and they have always been fast and fair. What more do you want? read more

Terrible, awful, disrespectful customer service! I hired AAA Garage Door to do a very simple garage door tune-up (lubricating, checking the springs). I can't imagine how awful they would be to work with if they were actually replacing an entire garage door or opener and something went wrong. I made an appointment for them to work on my garage door early last Tuesday morning, before I would need to leave for work. They assured me that I would be the first appointment of the day, and that the repairman would be at my house around 7:20 or 7:30. When by 8:00 AM he hadn't arrived, I called and learned that they had switched around their schedule and told me they would be out between 9:00 and 10:00--as if I had nothing else to do all morning. They weren't even going to tell me, just assumed it wouldn't be a problem. I reminded the dispatcher (owner?) of our conversation of just the day before, that he said I would be the first appointment and that I needed to get to work. He put me on hold for a while, then came back and made a BIG DEAL out of saying they would rearrange everything and come out right away. At 8:30, they guy showed up, so angry and rushed that he wouldn't talk to me, even after I walked right up to him and for a second time said "Hello?" He wouldn't even let me tell him what was wrong with the door, just jumped out of his truck and started to move things around in my garage. At that point, I realized there was no way I trusted this guy to do halfway decent work and I told him to leave. The dispatcher called me about 5 minutes later and tried to reschedule, but I told him I would find someone else to do the work. I don't need to pay for bad service and a pissy attitude. I would prefer to give them zero stars but Yelp won't let me. Next time, I'll check Yelp first for a recommendation--anyone know of a good garage door company?? read more

I've been using AAA for several years - my own home and my rental properties. I continue to utilize them for my garage doors and openers as I've had great experience with their sales and installation crews. All told, I think they've done four openers and three garage doors for me. Their prices are reasonable, they always show up on time, they're thorough and fast. As pleased as you can be when you're dropping money on new garage equipment, I've been extremely pleased with AAA and do actively recommend them to my friends. read more

My technician was Mathew, he did an exceptional job. I would recommend this company for your garage door repairs and services.

I really have nothing but good to say about the service I got with Black Hawk AAA. Their office was great about contacting me for updates on our garage door - which was old, broken in a weird way, and an unusual size. They told me it would take approximately three weeks to fabricate the door and that was exactly how long it took. The installer was right on time, and they did great work putting the door in and installing new weather stripping. I'd absolutely recommend them. read more

We worked with Todd, Brian and Brian. Let me start by saying that we couldn't be happier with the customer service, products and installation. We met AAA Garage at the MN State Fair and from the moment we met until the time the project was completed, everything was exceptional. We replaced our garage door with a stunning model and replaced our opener with a remarkably quiet system. Everything went according to the timeline that they stated, the installation was precise and clean. The final result is beautiful. We couldn't be happier. We already have recommended AAA Garage to others and will continue to do so! :) Thank you, guys! read more

We have used AAA Garage Door several times - from installing entire new doors & openers, to fixing an emergency broken door. We have always had prompt service and fair prices. I recommend them to family and friends all the time and they have had good experiences as well. Technicians are friendly and know what they're doing! read more

I couldn't have been happier. As a member of a town home association, I had a very specific door and color that was needed. They had exactly what I needed, the door was ordered and installed in prompt fashion. The installer was knowledgeable, courteous, and efficient. Their prices were good and service exceptional. read more