I had reliability issues with my garage key pad and inside opener button (they started not working intermittently). I called A1 Garage Door Service which I had used 4 years earlier to replace the door springs. They give a 5 hour window for arrival which was the first sign of the bad service I would get from this company. Friday, Nov 22nd, the two guys arrived and fairly quickly said that I needed a new opener. The lead guy, Trevor, tried hard to sell me new rollers but I did not need them and had to repeatedly say no to his continuing suggestions that new rollers would benefit the door. While they were there, the second guy asked me if I lived alone which was creepy.
The installation of the inside garage opener button was sloppy, did not cover the spot where my older, smaller button had been located, a bottom screw hole was left exposed and a mess was left on the floor below the new opener button that was installed. He also left two large (4 inches x 4 inches) adhesive advertisements for A1 Garage Door Service - one just below the opener button which covered the exposed screw hole, and another on the back of my garage door. I removed them.
After the two guys left, I tried to pair my remote with the new opener with no success. The lead guy had given me a card and said the phone number was a direct line to his phone, but when I called the number, it was a generic company greeting with directions to choose a number based on the purpose of my call.
Over the weekend, the garage door opened by itself several times. In addition to not being able to pair my car remote, and the garage door opening by itself, the temperature displayed on the inside garage button menu was clearly wrong (and still is at the time of this review).
I called the Monday morning to report the issues and despite the fact that my garage door was opening by itself, I was informed that a technician could not be out until the next Friday (11/29). The same technician was assigned to come out. I was given another 5 hour window from 1pm to 6pm. After waiting that Friday, all that time, at 5:50pm on 11/29, I called because no technician had called or showed up. It was only after I called them that I was then told that the technician could not make it because he was still busy on a different call. So I had to reschedule for the next morning at 8am.
The technician came out and gave me some stupid garbage tale about how the garage door probably opened on its own b/c when he installed it, he probably set it up on the same frequency as a neighbor's garage door and when the neighbor opened their garage door, it also opened my garage door. He did a "hard reset" of the new door opener and said that resetting it would fix the problem. Then he told me that my remote was too old to work with the new door opener and gave me a new one to use with the new opener. I asked about the temperature readout (a good 20 degF warmer temp than the outside air) and he gave me bullshit garbage about how my insulated garage door kept the garage that much warmer (despite the fact that my garage is unfinished).
A few days later (Thurs, 12/5), when I left to run errands, my garage door would not close and there was an error message on the inside garage button saying sensor obstructed and to check error code 4-6 and the owner manual. There was nothing obstructing the sensors and there was nothing about this issue in the owner manual.
I parked and called the company yet again and, again, despite the fact that my garage door would not close, they would not be able to send someone out for over a week (12/13). I made it clear that I was sick of this defective opener and wanted a new one. They called Trevor and told him to call me which he did on his personal cell phone. He agreed I should get a new opener and asked me to text him on his personal cell with several day/times I would be available the next week which I did, but then I had to text him a couple of more times to ask which day he would be available because he was not responding to my text.
When he finally got to my house, he says he replaced the "motor head" and while he was here, he kept on and on about keeping an eye on the door sensors as if I was a stupid idiot, had no idea how they worked and I was somehow tripping them up without realizing it. This was even after I explicitly told him that I know how they work and that my previous door opening system worked exactly the same way! Unfortunately, the temperature reading continues to be wrong to this day.
Every time that I had an appointment, I received a text about the appointment. I always typed "STOP" b/c I don't like doing business via texts. But they NEVER stopped and I continued getting text notifications about all of the appointments.
I've also realized that I never received a receipt for this $1,326.66 new door opener. I had to call and ask for one.
I will never use this company again and I would not recommend them to anyone! read more
