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    Anatoly Bulkin MD

    4.0 (4 reviews)

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    Graybill Medical Group

    Graybill Medical Group

    2.2(168 reviews)
    2.1 mi

    I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

    I called to cancel my appointment scheduled for October 1st because I had changed my location from…read moreWildomar to Escondido, and the Escondido location no longer accepts my insurance plan. That was the sole reason for my call. During the conversation, Juana explained that my appointment was scheduled with a primary care physician who was not assigned to me through my insurance plan. I understood that information, as it was the very reason I was calling to cancel. However, she continued discussing why I could not keep the appointment and that I would need to pay out of pocket. At that point, I asked for clarification because her explanation was unclear and seemed unrelated to my request to cancel the appointment, since that was the very reason I was calling. Rather than clarifying, her tone became condescending and dismissive. As someone who works in a customer service call center, I recognize the importance of clear communication and de-escalation techniques. I remained calm, did not raise my voice, and simply asked for clarification regarding what she was referring to. Unfortunately, she appeared frustrated and annoyed by my questions. What should have been a straightforward cancellation call became unnecessarily prolonged by information I did not request. Based on this interaction, I believe Juana would benefit from additional coaching on communication skills, tone, and de-escalation techniques when speaking with patients. I would encourage her leadership team to review the call recording and provide appropriate feedback and coaching. I would appreciate a response regarding this concern. I understand that any personnel matters are confidential and that specific disciplinary actions cannot be shared. However, I hope my feedback is taken seriously and not dismissed as a routine complaint. Every patient deserves to be treated with professionalism, respect, and courtesy. Thank you for your attention to this matter. I look forward to hearing back from you. Kind regards, Yanett

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    Graybill Medical Group
    Graybill Medical Group
    Graybill Medical Group

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    Sharp Rees-Stealy Rancho Bernardo

    Sharp Rees-Stealy Rancho Bernardo

    3.0(220 reviews)
    4.8 mi•Rancho Bernardo

    LOVE Dr. O'Shaughnessy! He treated an injury with exceptional care. What a caring physician! My…read morethumbnail got caught on something this evening and he totally prevented further injury. I am very grateful to him for ensuring my comfort and wellbeing. Dr. O'Shaughnessy was so careful to ensure a pain-free procedure. I would forever trust a doctor like him. He and the staff are amazing, including the male nurse and front desk personnel. Special shout-out to DR. VEENA ARUN, too, who saved my vision on an entirely unrelated, separate visit (not in UC). This was a while back. She's an eye-saving ophthalmologist who did wonders when no one else could -- not even my PCP nor ER doctors (with a CT scan when my primary doctor had said I needed to be seen ""STAT"). The woman Dr. Arun LITERALLY saved my vision. The staff got in right away. Dr. Arun rose above and was so calm and professional. Her demeanor made a huge difference. Her treatment was life-changing. (You take your vision for granted until something happens to the contrary, for which I am forever thankful to this skilled, gifted ophthalmologist.

    1/5 stars Extremely disappointed by an inexcusable delay in…read morebasic X-Ray results. At my August 26th appointment, my doctor explicitly told me--and their website confirmed--that I would receive my results in 2 to 3 days. When that timeframe passed with zero communication, I contacted Sharp, only to be informed that their in-house radiology department is currently 7 to 14 business days behind. I have been dealing with severe pain since that appointment and have an upcoming consultation with an orthopedist on the 8th. Because of this failure, I won't even have my basic radiology results to support my care or show my specialist. It is completely baffling and unacceptable that an in-house department can fall this far behind in modern healthcare. Shame on Sharp for failing their patients to this degree. If you have any alternative options, please go elsewhere--it is clear that things are only getting worse here.

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    Sharp Rees-Stealy Rancho Bernardo
    Sharp Rees-Stealy Rancho Bernardo
    Sharp Rees-Stealy Rancho Bernardo

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    Anatoly Bulkin MD - physicians - Updated October 2026

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