I believe Anaba is either one of the most, if not The Most over hyped sushi place in Ventura County. I am very picky when it comes to customer service, especially at a sushi restaurant. I feel in a sushi environment, you need to be acknowledged and taken care of. I'm not much about decor like the majority of people when they enter a sushi joint. they expect it to look a certain way, its about the service and especially the food.
I have only been to Anaba twice and both times I have walked out. The place is very cluttered, the seating arrangements is terrible. The staff is, I don't even know what to make of the staff, they seem to piss me off each time I have went.
Now I cannot judge this place off of their sushi because I have never tried it. So this review is geared towards their service. The first time I went, was for a dinner party. The waiting sucks. You have to stand somewhere outside. the place is so small and narrow that it makes the seating arrangment horrible. I felt very cramped when they sat us.
After being seated, They were quick to take our drink orders, I felt rushed in doing so. I Also felt like they weren't comprehending when i would ask questions. Caught myself constantly having to repeat myself to the waitress.
Long story short, after placing our orders, and these are our first "appetizer orders" 30-40 minutes have passed by with nothing to be delivered. Nothing except for the water I ordered. You can call me impatient but after 30 minutes with not one sushi roll, uni shot or anything?? Thats just a joke, I walked out and went to another restaurant.
Second time I went to Anaba was again, due to a party. I told myself the first time I would never come back but since it was a family party, thought I give it a second try.
So again, just like my first experience, we get seated. Still very cluttered and considering the place is so narrow you can hear everyone. I feel people have to speak at a louder tone(very loud inside)
Anyways, I had just finished working out prior to coming and I was hungry. I did not want to wait for the waitress to take everyones order. So as she was taking drink orders, I told her I wanted to send in a small order to hold me off and i would again order later with the rest of the party. She told me no, that I had to wait because it would be easier for her to take down the orders all at once.
Now that kind of irritated me and threw me off guard because Its pretty much rejecting an appetizer order. So again, I questioned her and repeated what she just told me because from my first experience, they seemed not to comprehend at times. So I said "you cannot take my order because its easer for you to take all of ours at once" she nodded and after that nod, I got up and left.
This place is horrible at service, If I did wait to order with everyone else for the waitress conveinance, I probably would have waited an hour until I was fully served, considering it takes 20 minutes to order and an additional 35 to receive your sushi. Bad experiences both times i been there. Walked out twice. Customer service and satisfaction apparently doesn't mean anything to them. read more