Rude and Unprofessional Manager - Never Returning
If the…read moreowner of Capezio Las Vegas sees this review, I sincerely hope you reconsider the manager you've hired. Her way of handling customer issues is disappointing and unprofessional. Not only has she failed to train her staff properly, but she also shifts the responsibility onto customers.
Here's what happened:
I called ahead to exchange three unopened tights that were too small for my child. I was told they could make an exception, even though tights are usually final sale.
I drove 20 minutes to the store, greeted by a woman with glasses who claimed to be the manager. She told me I had to pay the price difference, which I was fine with. But when I asked about the extra 10% student discount that had been applied before, she said it wasn't available because "two discounts can't be combined."She then claimed she had checked my purchase history and that I had never received a student discount.
This was completely false!!! When I showed her my receipt with the clearly printed "student 10% off," she backtracked and said that was a mistake by the previous sales associate and that she would speak to that employee. Her excuse? "The system doesn't allow it," and that I was lucky she was even letting me exchange, because tights are "final sale."
When I showed her Capezio's official return policy--which clearly states that unopened tights can be returned or exchanged within 30 days--she dismissed it and snapped, I told her English is not my first language, but I can read the policy very clearly. It was right there. She didn't care. She refused to acknowledge it, spoke to me in a rude and sarcastic tone, and said, "Don't change the subject." Her attitude was passive-aggressive, and honestly, I felt disrespected and discriminated against.
Finally, she gave me the 10% discount, but wrote "customer complaint" on the receipt and sarcastically said, "You have the best day ever!"
This is unacceptable behavior from a store manager. What's ridiculous is that she ended up giving me the discount anyway--so clearly, it was possible all along. But instead of solving the issue with a good attitude, she chose to argue and treat me poorly. In the end, she made a customer angry enough to never come back. All over something that could've been handled with basic respect and professionalism.
I want to highlight that Nikki, the sales associate who helped me previously, was kind, helpful, and professional. In fact, every other staff member I've dealt with at this store was better than this so-called manager.
I will never shop here, and I strongly advise others to be cautious--especially when dealing with this particular manager.
