I loved (with an emphasis on the past tense) Amy's for Sunday brunches or girl's day out but after my two most recent visits, we won't be going back. This little cafe was on our must do list when visiting our homes in Crystal River. We also included it in our vacation rental guest books as a "must visit".
On our first visit this spring, we showed up with a party of eight lovely ladies ready to shop in their little boutique, sip Memoses and have lunch. I sent one of my girlfriends in to put our names in while I was parking the car. Upon entering the establishment, my friend informed me that the staff was extremely rude. When she went to put our name in the older lady behind the counter simply said "No". Puzzled, my friend asked again and was met with the same reply, so she timidly stepped back and decided to wait for me. When I approached the counter, I too was greeted with a rude reply. However, upon further discussion, I was able to secure a table, and we waited 15 minutes to be seated.
Thinking that this was possibly just a bad day on the part of the staff, the next time I had friends in town I decided to try it again. This time, I called ahead for a reservation. Upon arrival, it was noted that they were busy, and I was thankful for my forethought. However, upon reaching the counter the staff had no knowledge of my reservation and treated me like I had lost my mind. Upon their further investigation, it was determined that I did indeed have a reservation and an extremely brisk woman "TOLD" me to follow her and proceeded to walk off. One of my guests for the day is handicapped and walks with assistance canes. She was waiting on the bench outside. Knowing that it would be difficult for her to navigate the shoppers and waiting patroons, instead of immediately following our host, I stepped outside the door to help her in. Once she was on her way, I rushed after our host. Upon meeting her in the hall to the patio she said to me, "If you don't follow me when I tell you to come, I will give your table to someone else". Needless to say, at this point I was very upset. I explained that I was helping my handicapped friend and she reply, "So, I suppose you are going to be mad at me your entire meal." Had I not just maneuvered my friend to our table, I would have walked out. To make the situation worse, upon asking our waitress if I could speak with the manager, I was informed that the women who seated us was the owner. To correct her error she did comp us the Memoses that we ordered with our meal, but I was so disappointed in the wonderful luncheon I had planned for my friends I had a hard time enjoying the refreshment.
I can only think this is staffing burn-out or possibly this little gem has outgrown its current management staff. Too sad. I hope they don't treat all their patrons in this manner or Crystal River will have another store front available on their little Avenue. read more