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Amy Lankford, PT MPT MS

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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3 years ago

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Arlington Orthopedic Associates

Arlington Orthopedic Associates

3.3(52 reviews)
4.5 km

Dr. Hopkins has completed three surgeries on me the past year. He is very professional and knows…read morehow to perform procedures with very little scars.

I cannot express enough how incredibly frustrating and disappointing our experience with Arlington…read moreOrthopedics has been. The only positive thing I can say about this practice is that Dr. Rodriguez is an absolutely amazing doctor. He is knowledgeable, professional, and genuinely great at what he does. Unfortunately, the staff and care team surrounding him have made this one of the worst experiences we have EVER had with a medical provider. The level of disorganization, lack of communication, and complete disregard for patient needs is honestly unacceptable. Orders are repeatedly sent to the wrong locations, prescription orders are never sent as they should be, and trying to get anyone to correct these issues or provide even the most basic assistance is nearly impossible. These are not minor inconveniences. These are issues that directly impact a patient's ability to receive timely and appropriate medical care. Good luck trying to get someone on the phone. The care team line goes straight to voicemail, only for you to be told that the mailbox is full. When you attempt to call the main office for assistance, you are either hung up on or transferred right back to the same care team line that DOES NOT WORK. It is a never-ending cycle of being passed around with absolutely no resolution, accountability, or concern for the patient. What makes this experience even more upsetting is the complete lack of patient-focused care. There is no sense of urgency, no attention to detail, no willingness to help, and seemingly no understanding that patients are relying on this office to coordinate important aspects of their medical treatment. Patients should not have to repeatedly chase down prescriptions, track down orders, or practically beg someone to answer the phone and do their job. This is, without question, the worst experience we have ever had with a medical provider's staff. It is incredibly unfortunate because Dr. Rodriguez truly deserves better representation from the team supporting him. A great physician can only do so much when the people responsible for coordinating patient care consistently fail to follow through. No matter how wonderful a doctor may be, it is simply not worth being treated this poorly or having to fight this hard to receive basic medical assistance. I sincerely hope Dr. Rodriguez and the leadership at Arlington Orthopedics take these concerns seriously because the current level of service is unacceptable. Patients deserve to be heard, respected, and supported throughout their care, not ignored, dismissed, or left without answers. Dr. Rodriguez deserves five stars. Unfortunately, the experience with his staff and care team makes it incredibly difficult to recommend this practice to anyone.

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Arlington Orthopedic Associates
Arlington Orthopedic Associates - Monthly check up.

Monthly check up.

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Texas Rehabilitation Hospital of Arlington - Therapy gym

Texas Rehabilitation Hospital of Arlington

3.9(16 reviews)
11.3 km

I just got discharged today after a two week stay at this facility. Having spent a lot of time in…read morehospitals over the past year and dealing with other rehab facilities a few years ago, I believe I can give a good review of this facility. First, the facility itself. Everything was clean and well maintained. The rehab equipment was all first class. While the food was not exactly 5 star quality, I had no complaints whatsoever. I would say that I enjoyed 99% of everything they served. There was nothing wrong with the other 1%; it just didn't please my palate. I have a good appetite, and I was satisfied with the portion sizes. Unlike other hospitals, the meals were virtually all served on time. Now, the staff. Every therapist I worked with was outstanding. These included Sarah, Dennis, Miguel, Rudy, Edwin, and Carmine. As far as the care, the vast majority were great. I missed a few of their names, but the standouts were Caroline, Karen, Chenemun (?), and Olaniyi. A few of the night staff left a bit to be desired, but the rest of the staff were outstanding. The physicians were all caring and attentive. You won't go wrong if you choose this facility for your rehab.

My Sister was in this facility for 2 weeks. Her Medicare did not cover her stay so she called and…read morehad her Medicare switched to one that would but that its would take one business day. I put down the money for her stay after being told by Daniella that I would be refunded after her Medicare kicked in. As promised Medicare began paying for her stay on the second day. She passed away 2 weeks after her stay so I was busy with arrangements and grief. I called Texas Rehab 3 weeks after her death and they told me my refund would take a while to process which I understood. It has now been 5 months and I have not gotten my refund of over $11,000 and all the people I was working with have left the company. No one seems to know anything about anything. If you decided to stay at this facility make sure about the payment arrangements before agreeing.

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Texas Rehabilitation Hospital of Arlington - Nurses station

Nurses station

Texas Rehabilitation Hospital of Arlington - Cafeteria

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Reception area

Amy Lankford, PT MPT MS - physicaltherapy - Updated October 2026

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