I loved this facility for my previous needs, however the people in their office are completely incompetent and quit allowing me to schedule my visits. They said my insurance would no longer cover my treatments, when in fact my insurance sent them multiple approvals. Fast forward a few months and now I need d PT again for another condition and since I loved my original therapist I wanted to go back here. Both Bailey and Dimitri at the front desk told me they never received the new order, so I carried it in there myself and once again they lied straight to my face and said there was no insurance approval. I called my insurance again to verify I had been approved and once again approval had been verified. The office staff here went from treating me like a VIP to absolute garbage because they don't want to do their jobs. It kind of stings because my therapist was an amazing human being and all of this because two employees do not want to do their jobs. I tried to give them one more chance today 9-11-24 but they sent all 3 of my calls straight to voicemail. I'm officially done with all AOA facilities. read more