I was a patient of Dr. Cole for nearly 7 years, primarily receiving Botox treatments for my hyperhidrosis. Given my demanding work travel schedule, I always called in advance to book appointments. These treatments were a significant financial commitment, with the Botox paid out of pocket and office visits costing over $200 each.
Unfortunately, a recurring issue tarnished my experience. During multiple visits, I was wrongly accused of not paying for services, despite providing bank statements that clearly showed I had been charged. This repeated oversight was not only frustrating but deeply embarrassing.
Earlier this year, I received a bank alert notifying me of an unauthorized charge for Botox. This was highly unusual since, in all my years of treatment, I never directly handled payments with the Botox supplier. Dr. Cole's office typically contacted the supplier, and I authorized the payment after their communication. When I called to address this, her medical assistant accused me of authorizing the charge myself--an accusation that made no sense, especially since my previous injection was still active at the time.
In spring, I attempted to book an advanced appointment, as I always had, only to be told by the medical assistant that I could not schedule until the medicine was in their office. I explained this was not the procedure I had followed for seven years, but her dismissive and unprofessional attitude left me shocked.
Most recently, I called to schedule an appointment, and the operator assured me they would leave a message for the office to contact me. 10 days have passed, and I still haven't heard back.
After spending over $5,000 on treatments at Dr. Cole's office, it's incredibly disappointing to be treated this way as a long-time patient. The unprofessionalism and lack of respect from the staff have been appalling. I cannot recommend this practice to anyone. read more
