This gentleman and his wife own an AirBnb in Plano, Tx. Our floors in our home were recalled and needed to be replaced. We reached out through the app and explained the situation. We were needing a place to stay, but we're not sure if it was 6 days or 7 days. We asked if they would be willing to let us book with a flexible check out date. They were extremely friendly and confirmed multiple times that we could.
Good news for us, the flooring company completed installation and we were able to move out the 5th night. We communicated this to the host, said of course we wouldn't seek reimbursement for 5th night since it was late in the afternoon and I asked them about the 6th night refund. They explained we would have to go through AirBnb. They also asked us for a review, we gave them 5 stars. The day after the review posted, they declined the refund. If they are looking to take advantage of good local people with their Airbnb, you may want to look elsewhere for someone guiding you on a large purchase like a home. read more