Yep, it's a hard no from me. Good luck a call back or a car…read moreto show up. There's really no other options in the area, unfortunately. Which is why this place can ignore customers with no ramifications.

After reading the other reviews for this taxi I felt compelled to share our very positive…read moreexperience. He showed up on time, was friendly and helpful and 20 minutes after dropping us off, he realized that we had left an item behind in his car - he called us and offered to drive all the way back to Return it to us. Really above and beyond. The Uber situation in watch hill and westerly pretty non existent and disappointing. Give this guy a chance.

Our plane was hours late arriving and the driver patiently waited. Courteous and dependable.read more

Rachel was very responsive when booking our ride and the driver we had, Jerry, was also great a…read morecommunicator letting us know where to find him when we got off the ferry. He was on time, safe and friendly. Highly recommend.

Update 2026: still a 5-star service!…read more Bill's Transportation Services gives me what no Uber or corporate service could: true piece of mind and the feeling of community. I feel very safe using this service to pick me up in the wee morning hours at the airport and get me home safely, and as a single lady that is very rare but of utmost importance. I have been using this service for almost three years now and the quality has always been top notch. The service has grown to include several more drivers, of which I've had two newer ones, both of whom were polite, courteous and professional. If you're reading this looking for a ride, I encourage you to give Bill's Transportation Services a try, whether it's an airport run, drop off/pick up from a doctor visit you won't be able to drive back from, or any other ride you'll want to schedule in advance.

Hired Bill for trips to and from Logan airport and could not be happier with the caliber of…read moreservice. Bill was early for pickup to Logan and super nice on the way there, making the ride enjoyable. The brand new van offered a very comfortable, smooth and quiet ride and we had plenty of time to spare at the airport. Before departures Bill even offered a courtesy check to make sure we had all the important items like passport, wallet, phone etc. Arriving home, our driver Tony communicated his ETA and called us to confirm the precise pickup point even down to the inch. Tony was so nice and we had good conversation with him and again the van was super comfortable and clean. Tony even helped carry suitcases directly to the door. I appreciated that both Bill and Tony communicated multiple times in text with confirmations, ETAs etc. Sent photos of the vans well in advance with license plates which was a really nice touch, so that we knew exactly what vehicle to look for. Bill and Tony easily accommodated an itinerary with multiple stops which made our lives SO much easier and saved us from unnecessary driving and coordination. Everything was done via text/phone which is way better than dealing with a clunky website or corporate office. Price was very reasonable and very well worth it for the level of professionalism you get. We will be booking with Bill's Transportation Services in the future for sure.

Do not use this service. They are dishonest and rude. I…read morebooked a 2-way trip to Logan and had to cancel the first leg but kept the second going back home. Chuck was angry when I canceled and said 'no one ever cancels a trip?!' What? Then I found out my credit card was already charged at the time of booking, not a hold. When I asked for the credit I was told I had to wait until the end of the month for a check!? When I received the check they deducted a 3.5% processing fee out of it because of their mistake charging me too early. That's not my problem for their bad business practice! I'm still waiting for the processing fee but doubt I'll get it back. He laughed at me when I asked for the processing fee back because it was only $10... unbelievable.

Eh. Too many variables…read more Honestly had no idea what this was costing me until after the drive and I was emailed the bill. I made the reservation less than a week in advance and they were able to accommodate which I appreciated. The gentleman was nice enough. It was a short one way from the Pier in Narragansett to The Newport Resort Cambria Hotel for a wedding party after a rehearsal dinner. The price was high but I was just relieved to be able to provide this service for our guests. I didn't want our guests to have to wait around so I opted out of Lyft or Uber for transportation. If I had gone with either service I could have saved myself $100s. They sent a 10 passenger Mercedes bus which fit everyone comfortably and got them home safely. I would just plan better next time.

First time to use a carvedilol right service service. I wrote a super review for the trip to Logan…read more The return trip the morning that THE BLIZZARD was to start really really impressed us. Our plane was 4 hours late arriving after midnight on Sunday. David was right there in one of their wonderful cars . He was phenomenal and delivered us to the Cape at 2:30a.m. and was charming. He carried our bags inside for us, and he still had an hour+ ride to his home. I need to mention that we are elderly and should not have worried that someone would be there. They were there and with chocolates!!

All I can say is WOW! My daughter was traveling alone and I was looking for a ride service that was…read moretrustworthy and reliable. I found that and so much more. Dean (the owner) reached out to me personally to go over any questions or concerns that I had. He even shared his phone number in case something else came up. He was always responsive, professional, and very kind. My daughter's driver, Todd, went above and beyond. He reached out in advance with his phone number, willing to answer any questions I might have. He kept me updated on her flight. He not only got her to campus safely, but waited while she got checked in, took her bags to her dorm, and sent us a pic of her in her new space. It was so much more than we could have hoped for. My daughter was delighted with the surprise of chocolates and water in the car and she loved chatting with Todd. He is an absolute gem. I wish I could give this company more than 5 stars. Truly. If you need a ride and you're around the Providence/Boston area-don't hesitate to give them a call. You won't be disappointed!

I needed a ride with passenger to TF Green, I had a friend give me Quality's card. ,I called on…read moreshort notice .Joe the owner said not to worry he had multiple vehicle's and would get me there on time. I got e-mail confirmation, and. He came himself early. Trunk open and he got the bags.Very nice professional. Clean and neat vehicle. It was a pleasant surprise and I have used him twice since. With the same great results. Its nice to see a young person starting a business the old fashion way with service. Price was very competitive Give them a try.

Called to get a quote, and the kid on the phone gave me some prices. I was asking specific…read morequestions about car services, hours, etc. to get a full picture of what everything will cost. At one point the person on the phone laughed and told me my question was ridiculous. I said there was no need to laugh, and he could either answer my questions or we could get off the phone. He said "I think I'll choose getting off the phone" and hung up on me. No thanks. I'll take my services that are going to be around $1500 (it's a wedding) elsewhere.

Love services, very professional, on time , communication with clients on time , I will recommend .read more

I booked Austin transportation for 11 people to and from Logan airport. What a great experience it…read morewas from start to finish. The receptionist who I spoke to on the phone was so nice and helpful. I got a detailed email confirmation with all the flight times listed and exactly when the driver would be at my home/airport. On the travel days, I got a text from the driver introducing himself and letting me know the Time he would arrive. Drivers were both exactly on time. We were picked up in a big brand new spacious van with plenty of room for 11people and all our luggage. The driver packed all of the luggage in the van for us. They had a cooler of ice cold waters and sodas for both drop off and pickup. We had two different drivers one to the airport and another from the airport. Both were EXCELLENT! Very friendly, very accommodating, on time, and they were excellent drivers. They both asked if we were comfortable, if the ac was at a good level, what type of music we wanted. They just made us feel so comfortable. Absolutely wonderful experience. I am so happy I found this company because I have used many others in the past and none of them compare to the excellence of Austin. I definitely recommend this business and plan on using them for all my travel transportation needs.

Hello guys we are Tourist, first time in Rhode Island actually in America we called him from Apple…read moreMap, he said yes and called us 20 times in 8 minutes I am not racist person but this dudes english was so bad we did not understand anything at all. When he get here he was yelling at me I was cool with it. for 8 minutes ride he asked for 40 USD and said pay before we go with really rude way when we said it is expensive but okay he told us left the vehicle and yelled at my mother "Stay 40 dollar pay now before I drive" when my sister said why are you yelling she is 14 btw he also yelled at him "SHUT UP GET OUT" I lose control and yelled at him and said " shut the fuck up bitch ass u cant yell at my family". And uber was only asking for 7 Dollar we went with uber, he asked 40 bucks with 20 years old car that vehicle is not even qualified for uber really rude really bad business man

Screen charge didn't match price he charged me and they sent a "custom amount" receipt with no…read moreitemized amounts. I guess when he starts with "you're paying cash right" it's all downhill from there.

I am not sure of our drivers names unfortunately but the entire process was seamless! From the…read morefirst call, to meeting at multiple wedding showcases to me changing times and locations for pickups every single person I interacted with was so pleasant and helpful! Our driver for the day was so awesome; funny, on time, patient and caring as I was so nervous arriving to the ceremony, helped me out of the limo and gave me a quick pep talk and then was so fun on our way to our venue after with great tips and stories and even taught me how to open a champagne bottle for me and my husband to open on our way!! Blessed to have had a smooth and literal transition on my special day and look forward to recommending and also using them again for future events!!! August 8th three village inn wedding - whoever drove us give him a raise!!!!

We used Mark of Elegance for transportation on our wedding day and we can't recommend this company…read moreenough and our driver Chris did a fantastic job. Mark's team helped us find the exact type of vehicle we were looking for. On our wedding day Chris was early and helped keep our party on schedule. The limo was stocked with plenty of cold drinks, cups and bluetooth to help us have a fun ride. Chris even helped us move flowers from Church to the reception hall. Once again thank you to Mark of Elegance and our driver Chris for their excellent service and we highly recommend them for weddings or any other occasions.