So disappointed. This train smells like farts. No part if it was cleaned on the cross country trip, meaning bathrooms were crusted with leftover poo and a mess of pee all over the seats. Trash and food debris littered the observation room. None of the employees enforce any of their rules, so children run screaming through the aisles and people listen to music/watch shows without earphones. Sleeping is all but impossible. The food is crazy overpriced and NOT good, so bring your own if you're going on a long trip; you'll spend more in meals than you did on the ticket. I did it as an alternative to flying just to see what it was like and I'm never doing it again. read more

They have the testicles to beg for Federal Aid to the tune of over 1 Billion $$$ a year. They have the poorest customer interaction of any origination. We Have thousands of mile on the tracks, and every year it get worse with customer service. This was the straw that broke the Camel's back. I will drive before ever using this poorly ran transportation again. read more

Train canceled first time ever using the train they provided no alternative transportation. Just the worst experience ever do not recommend just drive to wherever your going. read more

Decided to take a weekend trip from LA to San Jose. I used to be a metrolink commuter before the pandemic, so when I looked at my travel options, I felt pretty positive about taking an amtrack train+bus combo to avoid the long drive. Big mistake. First of all, it is not clear which platform/bus station you need to leave from, so you have to stop by the amtrack office to ask. The staff is extremely rude and unhelpful. I understand it might be annoying to be answering questions like that all day, but if you just include this information on the ticket or send me an email with it, I wouldn't have to ask you. On my way to San Jose, the bus driver kept making long stops and leaving the bus multiple times for around 20 min without saying anything. So I was not surprised that we ended up arriving an hour late which I feel is very inconsiderate because a lot of people have connecting buses or trains. On my way back from San Jose, the bus has also arrived an hour late. To add, the buses themselves are not that great. They look pretty old, only a few of the seats have charging ports, a lot of the seats don't recline, and the whole bus shakes so much during the trip that you can practically feel every bump on the road. I also attached a photo of the bathroom window which looks ridiculous. To sum up, I would advise not to take amtrack for long trips because it is very unreliable and uncomfortable. Next time I'll definitely just fly or drive instead to spare myself the headache. P.S. I had to take amtrack for short trips to work several times before and it was fine, although pricier than metrolink. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

With the demise of air transportation as a comfortable, enjoyable or safe way to travel and having air travel now rank below the quality of Greyhound Bus Lines at its worst back in the '70s, someone has to step to the plate. Thank God for Amtrak. TSA still hasn't spread its utterly incompetent wings over train transportation yet, but I figure it's a matter of time. Meanwhile, it is still about the only enjoyable commercial travel left in the country. I'd give Amtrak a four-star rating, but I've lived in Europe and Asia, where train travel has been elevated to a work of art, and Amtrak still falls way short of where it should be. Part of it is because of the dismal lack of infrastructure investment in our country in favor of the gas guzzlers and paving greenery. Part of it because of the fact that the Amtrak gold mine in the Eastern US network has to subsidize the other parts of the country. And part because Amtrak management seems to be callous and inattentive to customer service, and unwilling to train its employees properly. Lastly, I wish I could do like in Europe, where I can pay the child's fare and take my dog on the train. After all, I'd rather have my Black Lab next to me than Ann Coulter anytime. Nonetheless, system improvements such as the Acela have made train travel much better than it used to be. Whenever I have to travel and do so without my dog, Amtrak is my preferred venue. Some of my favorite routes include the Vermonter and the Ethan Allen in the East, and the Zephyr in the West. This last one evokes lifetime memories while crossing the Rockies. Man what a view! read more

We boarded on BWI Train station. They help us with the bags. Go us the the designated seat for wheel chair and people with disability. Only thing they didn't ask the station we going to. We gotten to Union Station lower level. During they switching the electric engine to Diesel engine. My brother stated looking for one of the conductors. Not one of the conductors was found. They was switching staff and one of the new conductor was doing there round. He end up contacting a red cap at the station. They got there wheel chair lift in place got me out the train. They got me to the front of the station. Like everything hit and miss. extra star for because I like Amtrak. Two Star for the new staff. One only star I can give them for messing it up. Wish was more then 26 min trip. read more

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I was really excited for my first train trip. Sadly Amtrak ruined my experience with extremely poor customer service. There was an accident that caused a significant delay. I don't fault them for that. I do hold them accountable for the poor and incorrect information I received which caused me to incur additional expenses. I contacted Amtrak after my trip and asked for them to make the situation right. I didn't get any apology, simply a $50 voucher. Like I'll ever travel with them again. I'll deal with airports!! There more I could write, but you get the idea. I wish I could give them negative stars. read more

I will never travel with Amtrak again. They are the absolute worst company and the service is horrifying. Train arrived to our destination 8 hours late. We were then forced to walk out of the terminal in a rough part of Chicago at 2:30 A.M. and fend for ourselves. read more

Trash business got there 5 min prior to train departure they made me pay 40 for the next one

I took train 1573: OCEANSIDE, CA - LOS ANGELES, CA but there was a delay over 2 hours to get to the very first stop. I missed the reason for the trip in the first place. I tried to call for a refund but hung up after 45 minutes on hold. Furthermore, the return trip was delayed, Train 768: LOS ANGELES, CA - OCEANSIDE, CA. Once again, I had to be back by a specific time. In order to get home I had to purchase a Metrolink. I never used the Amtrak return ticket. read more

I submitted the below writing to the powers that be at Amtrak last September. I have never received the decency of a reply from them. "Last week on September 13, I rode the Amtrak train from Royal Oak Michigan to Chicago (train #353). There was an incident on this train that requires your attention. A gentlemen boarded the train in Royal Oak to help a passenger with her luggage. After helping her, he stepped down to exit the train. WithOUT a loud speaker warning announcement that the train was departing and while the doors remained OPEN, the train pulled away and the gentleman fell hard onto the pavement. No attempt was made by train personnel (who were made aware of the accident) to stop the train to see if he needed an ambulance or other help. He was left laying and bleeding on the pavement. Several passengers either witnessed or became aware of the incident and were visibly upset. This train had been running late out of Pontiac, MI that morning and an announcement was made that the train would make up lost time along the way to Chicago. Speed should never be a priority over safety. Never. This was reckless on the part of Amtrak personnel. Closing the doors before an Amtrak train takes off should be an obvious safety precaution to you. Further, assisting one who has been injured should more than obvious. You need to work with your Amtrak personnel to eliminate such negligence and recklessness." read more

Im a disabled veteran and they just passed me up and left me for dead in Pheonix and wasnt clear on shuttle connection and location and time! I thought I just can pay cash and get on the train! The needs tho change! read more

I was promised breakfast was included and upon arrival it was not. Custer relations offered no resolution , travel documents are vague and unclear. footrests on train we're broke, and no assistance finding our boarding car. read more

3.5 stars What's it like? Well... first off, very wobbly... In fact, I was expecting to work on some homework on the train, but the copious amounts of wobble made that rather difficult! Expect your computer screen to shake uncontrollably throughout the ride, especially when the train slows and starts up again... and contrary to other "high speed" trains in the world, this one does it very often... There are also "speed restrictions" presumably for maintenance... but that defeats the "high speed" nature of the train.... So how's the wifi interweb connect? "Good try" is how I would describe it. It took me about three tries to get on to the Yelp review site. The connection will die randomly and you will have to accept the privacy conditions to regain access. For folks who like to stream movies, you're out of luck. They know their interweb connection is bad, so they've blocked your favorite shows :-) How's the power? There are two power outlets for each person. There is virtually no customer service unless you actively seek it. When you do ask questions be prepared to get mumbled answers and no friendly smiles. The only bright spot is the train stop announcer. She told us exactly which stop we were on and did not pull the ol "drive through mumbled speaker announcement." The train itself is quite nice, albeit pretty dusty, but less grimy than regular old metro. The seats go back rather far, so it's nice to be able to sleep if that's what you would like to do. Overall, I would say it's a good train. Forget the plane to New York, I'm taking the train. The convenience of just arriving, getting a ticket, not getting groped, and going is a great convenience. Door-to-door, the Acela is much faster than the plane (think Top Gear race). However, I haven't been on the regular train to see if it is indeed worth the difference in price! read more

I'm an Amtrak Guest Rewards member and have used Amtrak many times over the years (Northeast Corridor). Amtrak recently changed its website design - which was a good one, straightforward and easy to use - and now (with this new one) I'm having the most aggravating time making a reservation! Whether it's using my Rewards Points or just trying to book a round trip - somehow the information isn't getting through. Dear Amtrak: Your prior website was fine, why did you have to re-design it for something that's confusing and needlessly time-consuming? Many of us didn't grow up using the internet though it's part of our everyday lives now. PLEASE consider that a number of your customers are in the "Seasoned" group and greatly appreciate USER-FRIENDLY formats. In other words, we don't want to waste a frustrating amount of time 2nd-guessing how to use a non-intuitive site! read more

My 11 year son and I took Amtrak from Sacramento to Seattle on the Coast Starlight. It was a very long trip, but a great experience. We had decided to take the train for something different, even though it's only a 1 1/2 hour trip by plane. I get Amtrak emails and the day I was booking the trip, there was an email for 1/2 off a roomette and a buy one get one free. Great deal on the price and we didn't have to sit up for 20 hours! The train leaves Sacramento to 11:59 pm, so we arrived at 11:30 and were given a ride to the platform on a golf cart. Once the train arrived, our Room Steward was there to greet us and tell us where our room was. Our beds were made up. So, "roomette" is a very tiny place. There are two bunk beds and about 10 inches of extra space that include a narrow closet, steps to the top bunk and a few inches to stand in the room. There are curtains on the windows and covering the sliding glass door to your room. Not really any room for luggage inside the room at all. We had smaller bags so just put them at the foot of the bunks, but there is a luggage rack on the first floor if the train where you can leave your bags. It took a little while to get used to the jostling of the train, but once I fell asleep, I slept like a baby. The train is pretty quiet for the most part, they seem to keep announcements to a minimum at night and you can just barely hear the train whistle at times. One cool experience is the dining car. So, you don't get to choose where it with whom you sit. If you are by yourself or with one other person, they will seat you with other passengers to keep the seats available to everyone on the train. At first I wasn't too happy about that, but met some interesting people at breakfast, lunch and dinner, so it was cool after all. The food is very good, but pricey! One awesome thing about getting the roomette is that all your meals are included in the price of your trip, and according to the server, you can order whatever you like. For breakfast I had eggs, bacon, fried potatoes and a croissant. Lunch was a large salad with bread and lots of toppings and dinner was steak, potatoes, veggies, salad or soup and dinner rolls. I also had a salted caramel parfait for dessert. They had Mac and cheese or hot dogs for kids plus sides. There were a couple if delays due to track maintenance, which made our train about 30 minutes late, but overall I would definitely take the trip again. My son and I talked about taking the cross country train that takes 4 days on a future vacation. There is a lounge car at the back of the train that is glassed in so you can watch the scenery go by. The staff was all very friendly and Accommodating, the bathrooms weren't huge, but had everything we needed and the trip gave us time to talk and hang out together. There is WiFi but in certain places it's spotty due to the mountains. Definitely recommend it if you have the time and patience. read more

This has been an experience of a lifetime.  The bathrooms are DIGUSTING and it took us 35+ hours to get from Washington DC to Miami FL, which should have only taken 22 hours.  I understand things are not always in their control but really... The ride was a BIG JOKE and there were a few incidents  (3 accidents/incidents) beyond their control but riding with Amtrak will NOT happen in this lifetime for me again.    There was a cat meowing for the first 25 hours and the seats are a joke....not comfortable at all.  Sleep deprivation is real.  Then the food stand have the nerve to closed...hunger and thirst is not a joke.  Expensive and limited ice.  We brought snacks but did not know I needed to bring the kitchen sink too.  Surpirse...they finally decided to give us a slice of COLD cheese pizza per person and a 8oz bottle of water to shut us up and calm our patience down...why????  What a joke?  Also the staff was semi-cool as they was loosing their patience too.  Commuication is key and they were limited in giving us updates.   NEVER AGAIN.   Go with caution if you dare.  Too much time wasted. read more

I took a round trip train from Syracuse, NY to Whitefish, MT. It's sad that our rail system is so outdated- it could be so much more. I was one hour late arriving to Whitefish MT. I was 26 1/2 hours late arriving back home to Syracuse, NY. I listened to an Amtrak attendant share a story about how he defrauded his credit card company $4,500. I was seated next to the row reserved for the staff. He and a group of friends went in on a lavish party/concert hotel room at Caesars Palace (with 3 bottles of Grey Goose compliments of the CP balcony suite). He charged the room on his credit card, friends pitched him money for the room. He got caught and kicked out of the room by hotel security for smoking pot on camera. His friends got to stay in the room. He claimed his card was used by someone else without his permission. Bank of America awarded him the money back. He recounted being nervous opening up the reimbursement letter. I found the story interesting and appalling at the same time. Is this guy going to riffle through passengers luggage? Amtrak hires sketchy people. It shows in their attitudes. Multiple passengers were missing stops because their intercom systems do not work properly. They are extremely outdated. Announcements could rarely be heard. I guess our train was hit by a pick up truck in North Dakota. Some guy thought he could make it and clipped one of the cars. One of the Amish girls told me this. Amtrak staff did not disclose this incident to passengers. I feel they had the right to know and they should have been informed. We were stopped for hours. Amtrak does not disclose that they do not have ROW (right of way) along many of their routes. Delays WILL occur. Be prepared to come to a complete stop for multiple freight cars. My biggest gripe is that they would not be honest with me. I asked in Whitefish MT if I was going to miss my connection in Chicago. The train was 7 hours late leaving from Whitefish. They kept telling me "No.". If they were straight up with me I could have arranged for a car rental in Chicago to drive home. I kept asking if I was going to get stuck over night in Chicago and they just kept saying "No" and that is exactly what happened. We got to Chicago at 1:30 am and they processed us and shipped us via bus 45 minutes away to Holiday Inn in Elk Grove. At 3:00 am Sunday night, there I was, stuck in Chicago. Sunday morning rolled around and I was unable to find a rental to drive home. My train didn't leave until 9:30 pm from Chicago. We were dumped off at Union Station at 12:30 pm Sunday with a $10 food voucher. Gee thanks, eats are slim picking in that Chicago station. Speaking of eats being slim picking, the snack car actually ran out of food. They fed passengers this bizarre complimentary meal - a couple of wild rice topped with a scoop or so of Dinty Moore. And a cup of water. Everyone serving was miserable. They herded us like cattle. It was so bad it was laughable. But it wasn't really funny. Just sad. Please just don't take the train or at least not until they get it together. My review could have been more scathing but I held back. read more

Dirty train. Trash left behind in seat. When I asked staff about cleaning the trash out, she said I needed to wait for us to arrive in Philly for anyone to board the train and clean it. I was in New York when she said this and getting of in Philadelphia. So I had to sit the whole ride with trash in my seat pocket or so their job and clean it myself. I did pay Amtrak all this money to clean trash. read more

Riding from maryland from philly and back has been a nightmare. On the way to Maryland, one of the ticket checking people came around and, without asking, hastily threw my bag with a cake in it above my seat. If he had just asked, I would've done it myself. Instead, before I had a chance to understand what was happening, he tilted my bag and ruined a cake that was worth more than the train ticket. On top of this, the ticket collectors have always been ill mannered and rude towards me. If you are taking short trips (or maybe even longer ones), I would highly reccomend considering megabus instead. Cheaper, Cleaner, more comfortable, less people, way more courteous. read more

There were six of us from Indy, traveling Amtrak from Chicago to Glacier National Park. We purchased our vacation from Amtrak vacations, who is not owned by Amtrak. The Chicago culture is not as friendly as most places, but the Amtrak people in Chi-town were just downright mean and had some serious control issues. UP AGAINST THE WALL, one man spitting his words to several of us in line pointing, so a slow moving cart could come around the corner. The woman in the Metro Lounge was just as nasty, not so much as giving their guests eye contact. Spouting the rules and regs to park your luggage in the undersized closet. By God you aren't getting your luggage back if you don't have your green ticket. Every single Union station worker was on this power trip. One of our six is a petite 55 year old woman who asked for help with her bag to get onto the train 1000' down the track. By the time the conversation was over, she was in tears. Less hassle than the airlines? I think not. Once we were on the train, the ‍ was very welcoming and helpful. The car and roomette was worn and grimy but oh well at least we felt welcome. It wasn't long before the subject of meals came up. The ‍ ask if we want 5pm or 6:45. We chose the later and finally by 9pm they allowed us in the dining car. The meal was as good as train food can be and the folks serving it up worked hard. I assume they were short handed because this is what they repeatedly told us on the way out and back. The ‍ Made up our beds for us (dont forget to tip) and I slept in the upper while my wife had the lower. Not the best night sleep I ever had, its a train...but at 3am I awoke with 16 bed bug bites. My buddy across the hall had two. My RN wife and buddy didn't believe me that it was bedbugs. Two days later in Glacier we met a Nurse Practioner who had the same problem and went to an after hours clinic. They confirmed it was indeed bed bugs. Yikes! Hey, it happens, right? I bet it would happen less if they would vacuum and clean. I notified the conductor and as he shook his head in a not again sort of way, assured me that the car would be taken out of service and fumigated. Not sure if that included cleaning. The conductor handed me an incident report and gave me a look like don't let the door hit you on the butt. The fine people from all over the US working the short summer at the park were well trained and downright helpful in every way. With every problem a response was heard from them, you are with Amtrak vacations? They knew of their shortcoming and the work arounds to fix them.I wont go into all of the screw-ups that this disorganized company made, but there were plenty including over charging and canceling excursions at the last minute. Want to talk with someone on the phone. Get ready to sit for an hour and wait. The trip out thru the plains was mildly interesting if you are the sort of person who can find beauty in anything. The trip back was the same in reverse. Then return to the cow lines in Union Station with their dogs barking at our heels. When people ask how my trip was I ask them if they remember the Chevy Chase vacation movies? Oh, one more thing, a week or two after retuning home a fat letter came from Amtrak. At last an apology or maybe 10% off a ticket or two. Nope, a letter stating if you want to make a claim (reimbusrement for medical) fill out these 80 forms and be sure to give us you SS#, insurance company name, sign this disclaimer etc, Yeah, I'm goin' do that. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

Earlier this fall my husband and I had the opportunity to travel to Maine in order to see the leaves change. He was undergoing an evaluation for a liver transplant due to two hereditary genetic disorders. Once the transplant occurs, we won't be able to travel for at least a couple of years, so this was our chance to fulfill a dream and spend some time together. For the trip, we chose to take Amtrak and book a sleeper car so that we could stay isolated on the train. According to Amtrak and several travel sites, this was the safest way to travel in the age of COVID. We left Tucson on September 21st, and were due to arrive back on October 1st at around 6:30 p.m. While in Maine my husband was hospitalized with an infection caused by his liver damage. While he was in the hospital, we were both tested for COVID-19 and we both tested negative. That was on September 27th. On the way back to Tucson, we arrived in San Antonio after dark. We went to sleep soon after and, when we woke, the train was on the move, but we were told that we were no longer heading to Del Rio, Tx., but were in fact heading back to San Antonio because of a derailment ahead on the track. We were informed that we would be placed on a bus in San Antonio and be driven to El Paso, a drive of over 9 hours. Because we both have health conditions that place us into a high-risk category, we attempted to find our own transportation. But because of repeated delays returning to San Antonio, all other options fell through. My husband had to be in Phoenix by Oct. 2nd to meet with the transplant team, so we were left with no choice. I informed the conductor of our concerns and he assured me that the bus would be safe and that there would be social distancing. Ultimately we were placed aboard a bus with 21 other people. The bus appears to have been chartered from OK Tours and appeared to be driven by OK Tours personnel. There were no Amtrak representatives on the bus. Before we left, my husband and I had to change seats due to the person in the seat in front of us not wearing a mask. There were at least two people on that trip that didn't wear a mask. The bathroom also did not have any running water. The toilet was a stainless steel bowl with liquid. We were told by the driver, "Don't go number two, because it will smell." He said this because the toilet didn't flush. There also wasn't a sink, just a bottle of hand sanitizer on the wall. We made it to Tucson at 1:30 a.m. on October 2nd and my husband was able to make his appointment. He was driven to the appointment by his brother, as it was in Phoenix, Az. October 5th I started having respiratory issues. I went to the emergency room and was diagnosed with a sinus infection. I was not given a COVID test. On October 6th in the evening my husband began running a low grade fever and also had a severe headache and body aches. On October 7th, my husband and I both paid for a rapid COVID test ($125 each) and we tested positive. After we tested positive, my husband advised his brother to be tested. His brother has tested negative twice - once on October 8th and a second time about a week later. Because we had negative tests for COVID on Sept. 27th, and because one other passenger from our train that we have kept in contact with also was diagnosed and hospitalized with COVID, we are positive that we were exposed on the bus trip - either from the passengers that wouldn't wear a mask or from the unsanitary bathroom, or both. I have also had a health care professional/provider tell me that the timeline from infection to symptoms matches this incident. Because we have only kept in contact with one other couple, we don't know how many others have been infected. Because my husband had COVID, not only was his life put at risk due to his compromised immune system, but his chance at a transplant was delayed by at least a month. How do you put a price on a life that has been touched by COVID, let alone two lives? How do you put a price on a life that needs a liver transplant but has been upended by the negligence of a company and its employees. According to Amtrak's own website, "Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey -- from time of booking to the moment of arrival. With a full-time medical director and public health and safety team who have been on the front lines throughout the COVID-19 outbreak, we have studied, analyzed and made improvements to the Amtrak travel experience - from beginning to end - for the safety and health of our people and travelers." (https://www.amtrak.com/planning-booking/policies/coronavirus.html) We have tried to reach out to Amtrak but they have not been interested in speaking to us and/or addressing the situation. read more

Amtrak is my favorite mode of transportation to New York City. Free WiFi, an outlet to charge my phone, and seating in the quiet car always gives me peace of mind on the three-and-a-half hour journey. I like taking the early morning train and arriving in NY at the top of the morning. I find Amtrak more comfortable than the bus and it gets me to NY a whole hour earlier. read more

To whom it may concern: I want to say first off I WAS really excited to take my kids down to Dallas Texas during spring break and experience the train ride on the heartland flyer! Plus, since a recent move I was using this as a tester to see if the train rides from KC to OKC would be worth it. At first our round from OKC to Ft.Worth wasn't to bad. When we got to Ft.Worth that's when the experience was became the most horrific trip EVER!! First, my children witnessed some guy outside the station removing his clothes... not your fault... second: we board our train (10 mins late) Same train we were on to begin with not a big deal it's not to far off schedule we can still make it to Dallas to see the medieval times!! Cool! Third: they announce it's going to be late (30 min total of 40 mins late) still have time! Shame on me for having them scan my tickets when I thought we were leaving!! Forth: they announce we are going to be another 1 hour late (ha! There goes a total of $300 worth of tickets medieval times that are NON REFUNDABLE!) We didn't leave until 1700 (5pm) when it was suppose to arrive in Dallas at 1520... there's a big difference. Now I have two teenagers that don't get to enjoy the entire reason we decided to take this trip. I then called customer service: Jason from customer relations stated there's not much he could do except give me back the $25 for the trip. I then asked if there was an email I could have to send a recap of my experience. He stated no there wasn't but I could go online. After being more persistent Jason finally gave me an email. I feel as this is effecting the experience my family was going to have. The effectiveness of the customer service representative was not at all what a company would want to represent them, their name, and their brand. I at this moment will not be willing to recommend any of the Amtrak services due to the lack of caring/empathy. There was no acknowledgement of my issue which would of resulted in me probably being satisfied with the issue minus the $300 I spent for our outing today (that we will miss). I'm sending this in hopes maybe you can better train or equipment your employees with the empowerment to ensure the customers satisfaction. I do regret not just driving and I do regret even thinking this was a good idea. Best regards, Alicia B. read more

I would give this business 0/5 stars if I could. I've been riding Amtrak multiple times and I am more than displeased. I understand there is a pet policy where the pets need to stay in their bags, but my dog was legitimately vomiting in her bag so I took her out for less than a minute to clean it up and they told me to put her away. I've also heard people on multiple occasions be incredibly rude to customers for no apparent reason. If you don't like your job-quit. It's that simple. I will not be riding Amtrak anymore as they are ridiculously unprofessional. I will say not all of the staff is like this, but a lot are. read more

My wife and I were flying out of the country on May the 5th. We were taking Amtrak from Baltimore to Newark so that we could get a direct flight. I was paying $240 round trip. My trip has been canceled so I canceled my Amtrak tickets. I was charged a $60 fee to do that and they retain the rest of my money towards future travel. I have no problem with them keeping my money in a voucher but I do have a problem with a 25% fee when the whole nation is suffering through this epidemic. I have suffered through poor service, trains that run late and a general I don't care attitude from their employees. I think they should be ashamed of themselves. read more

Left my friend stranded in upstate nyc. She's a medical doctor that needs to care for her sick baby patients with cancer. She was relying on amtrak to get her home safely and on time to her clinic to care for her patients, but they canceled the SAME DAY. Without proper notice (only a shitty voicemail) she found out 2 hours prior to departure. She called customer service and asked for compensation but they refused and referred her to customer relations. Not only is she stranded, her patients are waiting for her, no other ride was given not she was given compensation. TERRIBLE SERVICE disappointed in y'all read more

Just back from another rail trip: Seattle-Los Angeles-Chicago-Seattle. It's a great way to see the country, and I had a great time. BUT: endless, repetitive announcements are deeply annoying if you are trying to read or nap. And the food, while somewhere around OK+, is boring: the same menu on all trains, the same menu year in and year out. Amtrak is so close to doing a great job (car attendants were great!)... read more

train was supposed to arrive at 11:22. got delayed, and now it's 12:30 and still no information has been provided. Also, the bathrooms nearby are the worst bathrooms you can imagine. not specifically their fault, but it just adds on to the shit that is 'Amtrak'. I should have known it was going to be bad when they can't spell 'track' correctly. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

I booked an Amtrak train ride from Los Angeles to Santa Barbara leaving from Union Station and it was the worst experience ever. The train kept getting delayed and ended up arriving over 2 hours late. At no point during the trip did any Amtrak employee bother to explain why the train had been delayed. Some of the seats were dirty; I was afraid to touch anything. Then at one point during the trip, the train completely stopped because of "software issues" and the train didn't move for at least 20 minutes. By the time I finally reached Santa Barbara, it was past midnight. My friend waited over an hour for me at the train station. I was afraid for our safety driving to our hotel because it was already so late. This was my first train ride with Amtrak and it will most likely be my last! read more

We love to travel from Washington DC to New York City with Amtrak. Is much faster cheaper and more comfortable than flying. My partner accidentally left his MacBook in Amtrak's Acela. We filed at a loss report And thought we would never get the MacBook back. We were wrong. We were notified by Amtrak's few months late and got a laptop within two days! read more

This was my first time taking the Northeast Regional and I have to say, I was relatively pleased with my experience from DC to New York's Penn Station. For starters, it sure does beat air travel, especially when you don't have to pay for those bags and deal with TSA. Can I get an AMEN!! In any case, the trip to New York takes about 3hr and 45 min. with several stops along the way, but the scenery is great. The food is severely overpriced, so stock up before you get on the train. Other than that, once you exit at Penn, simply walk down a maze of corridors, dodge some crazy folks and there you are, smack dab in the heart of New York City. Happy Travels. read more

Amtrak - Northeast Regional #172 to Boston :) - Trains Near Me - Washington, DC, District of Columbia

I had a death in my family and missed the train. After calling and waiting on hold for 15 min, they said no refund until there is a death certificate. I am figuring things out as I go, and that will be provided by the facility I have employed, however, I truly did not expect this company to treat people like this during the worst time in their life. When someone dies unexpectedly, life is hard enough without having to provide documentation to a scummy company like Amtrak. I do not live in this state and do not even know where to go to get the certificate, although certainly I will have to. Additionally, the bathrooms were disgusting, there were people clearly doing drugs on board, and we took so many "fresh air" breaks for smokers that the trip was 3 times longer than it should have been. I am not going to bother with this to get a refund of my 100$. Notable is the fact that I did buy "trip insurance" also. I am going to go day by day, and focus on getting through this. Getting dressed in the morning. Doing what I need to. Maybe eating a meal. Shame on you Amtrak. In sum: I experienced a dirty, questionably unsafe train ride, at archaic speeds, in a decrepit appearing train, with overworked and indifferent appearing personnel. After I missed my ride home, I waited on hold and was transferred several times, only to be told that my refund will need to wait pending my submission of a death certificate and a review. This is precisely why those who have other options do not take the train. Henceforth it is a dying enterprise in the United States, resolved to salvage any possible profit by treating the few customers it does have like garbage by attempting to recuperate small fees. Refunding me for a ride I did not take would mean nothing for Amtrak. However, the experience of being treated like this after losing my father is unforgettable. read more

We had a long trip from Washington to Chicago. We had one attendant that went above and beyond.. "Roger" He made our trip and you can tell that he really enjoys his job!! read more

Terrible service. Was over an hour late on a two hour trip. App never updated status. Rickshaw, canoe, taxi, hitchhiking, really anything would be more efficient and cost-effective. read more

This winter my husband and I decided to visit my family for Christmas. We live in Oregon and they live in Montana. Going into the winter season we knew it would not be safe to drive for the visit because of the mountain passes between here and our destination. At first, we looked at plane tickets and were quickly overwhelmed buy the prices and travel times. We decided to try something different and take the train. At first, all seemed well. We arranged to take the train from Pasco, WA to Whitefish, MT and my father would drive 3 hours to pick us up. Everything was in order. To spare everyone the long story of our travel experience, here are some numbers: 2 cancellations, 13 hours of delays for a distance that can be traveled by car in 6.5 hours, 2 people in the wrong rooms, 5 laps walked on and around the train to find an employee, 29 hours of travel time with 3 hours of sleep, 2.5 hours of the train moving, 2 announcements about travel vs 4 announcements about the dining car, and 11 hours spent sitting in train stations. I do not fault Amtrak for the delays and cancellations. The winter storm with multiple feet of snow and temperatures in some locations reaching 50 below zero was out of their control. However, the lack of communication during the troubleshooting process prevented the passengers from having the opportunity to make informed decisions about their travel plans and potentially make other arrangements was frustrating and could have easily been resolved. My second annoyance with Amtrak is the lack of support when a train is cancelled. Yes, they do offer free rescheduling and a refund for cancellation, but not everyone has the luxury of having a flexible work schedule and accommodating family/friends that can allow them to leave a different day than originally planned or even worse, get back home. I can see how many people, if they landed in the same cancelled train situations that I found myself in, could have trouble getting back home and get to their jobs. In these situations, alternate travel accommodations should be provided. My last complaint is the lack of available staff on the train. When passengers had concerns and questions, it was difficult to find staff to help. All passengers were left unattended and allowed to wander while everyone's luggage sat out. Passengers could climb onto the train and in whatever room or seat without supervision to prevent them from taking someone else's spot. Unfortunately, I do not see myself considering taking Amtrak again and will not be recommending it to those I know. The only people I can recommend it to would be to people who have no schedule to keep, no valuables to protect, and no qualms with uncomfortable train station seating. read more

BAD CUSTOMER SERVICE ATTITUDE!!!! Nice train. Clean. On time. EVERY employee that talked to me had an aggressive and patronizing tone. I'm new, just asking questions trying to be polite, and each employee I communicated with talked to me like they where annoyed and talking to their 4 year old child. I understand you need to do your job, but JEEZE get a customer service voice and/or customer service training. The staff seems like they all work at a bad inner city McDonald's w/out a manager. -Standing in the lobby in Wilmington. I was waiting in line because I thought I had to check in. The counter person walked away (which is fine) but then another employee came up to me and looked at me like an idiot and said "what are you doing" aggressively. I explained to check in. He squinted frustratingly and said why. I asked if checking in is something one does?? He looked at me with frustration and said no,... you go on the train. It seemed very annoyed. -Getting on the train They let 6 or so people ahead of me on, as I walked in, I was stopped for some reason and employee said "no". Where are you going? They told me I was on the wrong train, I politely told them It was the correct train. 89 palmetto. They again said i was on the wrong train in a very patronizing and annoyed voice. I told them where I was going and they said it didn't go to south Carolina. Wrong train. I couldn't remember the exact city near by, so I showed them my ticket (i was not asked for it) then they let me on. They then told me there aren't many seats left, then I said I was in business class. THEN I was told "Hold on, that's a whole nother story". I was told now your gonna have to walk THREW the train (w/my luggage) 3 cars down. Had they just asked for or looked at my ticket, I could've just got on where I needed instead on bothering the other passengers with my luggage for 3 cars. When I went to to business class, an employee (who thought was being polite) standing outside said can i help you? I said "no I'm good thank you" and kept going . The employee then said .Sir! SIRR!! Then again angerlt "CAN I HELP YOU!?" I said I'm fine. He said im talking to you. I said i know. I asked What can I do, he said to tell him my last name. I told him , then i was able to pass... I UNDERSTAND noe he was just trying to do his job, but I didn't know that at first and that was I very poor way to communicate with someone new to trains. Lastly on the train. Food cabin. Lunch time as you can assume is very busy. Again that's fine. Lines formed from BOTH sides of the lunch car. I waited 10 minutes then goy to the front (yay). I waited a little longer but i wasn't served they stopped serving my side for some reason. A customer said "Hey the line is back there" she clearly hadn't seen me waiting in line. I explained I was waiting because I had been in a line on the other side of the train. I was then told by the lunch car attendant "there's ONE line!". I could NOT fit or get threw to the other side to save my life. Since I got to the front , the line on that side was now 20 people long. I hung around for a minute and was just kind of ignored and pushed to the side. I am okay with rules and procedures, but ALL of these people have no customer service voice. They all have "annoyed parent, taking to their child voice" I didn't give them ANY lip or push back. I kept quiet and polite. However, YOU HAVE A NICE train service! FIRE your garbage rude staff and replace them with people with 2 minutes worth of customer service training. They seemed low class, and have never talked to a human being before. I'm on vacation, but I felt SO uncomfortable I wrote this. I like your train service, please fix this. I think it could be much better. read more

This was a terrible experience for me. It was my first time to take a train ticket (I have been forced since there is no other option for my trip) using Amtrak from Richmond-CA to Sacramento. I normally take the bus (Flixbus, Greyhound) which are reliable enough, even though they have also 10-15 minutes delay every time. I booked my ticked with Amtrak and even arrived to the train station one hour before, in case I don't miss it. After the train arrival time, it got delayed for 2 hours for stupid reasons, and without informing the passengers. I had a very important meeting in Sacramento that day, and after waiting for almost 3 hours, I have been forced to call a Lyft and drive from Richmond to CA. I have paid not only for my train ticket but I also paid considerable amount money for Lyft ride ($120). I have contacted Amtrak customer services the other day for reimbursement of my travel cost, but they responded that they don't have such policy. They just provided a small voucher for next travel which WILL NOT HAPPEN for %1000. Sometimes, there are some urgent issues and if a transport company can not help in that regard, then what is the advantage of using such service. read more

I have been using Amtrak for 5 years since I moved to Chicago from Michigan. Honestly I prefer the Megabus commute over the train for several reasons but as of last year the Megabus has not been an option to travel to Grand Rapids. First of all the Wifi is horrible on the train, second its takes forever to get back. There is always railway problems or some kinda issue that adds at least an extra hour more to your commute. Last but not least....TURN the AC down!!!! Why should we have to bundle up like it's winter in the middle Of August!???? Make sure you wear a sweatshirt and bring a blanket!! The only thing I have good to say about the train is that it's on time, and comfortable seats. Let's step up it!! Considering how expensive it has gotten lately I would expect a little better. read more

The train ride was is nice but, i came across some pettiness with a couple employees. This is my 2nd trip in a month they're telling people in coach all the food is microwaved but.. The kitchen is open with regular food for those with a room. They even bring it to them in white bags so the other passengers can't see what's inside.. Food in coach will destroy your gut, my last ride flying from now on. read more