This is my first negative Yelp review :…read more
If you just need a "basic audio set-up", pay the $129, and just call the Geek Squad, at Best Buy, like I just did. I am 100% satisfied with the Geek Squad. I called them yesterday in the afternoon, and they were at my house promptly, at 9am this morning.
With the Geek Squad, you do not have to worry about not having your phone calls/messages returned after 2 weeks, and being totally blown off, by an arrogant, disrespectful individual, with zero customer service skills.
Scott was recommended to us, by two other local audio video, and tv repair businesses, that I had called, to program our URC Universal remote, but were unable to do what we needed done.
(I had dropped our remote, and it broke. I purchased a new, same exact model remote, and needed it programmed).
I left Scott a phone message, and he called me back later that day.
On March 16, he came to our home to program our new universal remote.
He was actually scheduled to come the previous day, after his scheduled morning job was completed...
We waited, and waited, and waited, for him ALL day, and finally, he called us around 5:00pm, to say that he couldn't make it, offering NO apology, and rescheduled for the next day.
Scott is very knowledgeable, and we were very pleased with his work, and his pricing was only $75, to program our remote.
On Saturday, April 15, we had some issues, with our Yamaha receiver's sound going in and out... (We had purchased it along with our tv, speakers, remote, etc,, about 3 1/2 years ago, from Paul's TV, which went out of business, after the owner died, in 2015, after 51 years, so couldn't call them for service).
I called Scott, and left him a message. He called me back within a half hour.
I told him, that I was "planning" to buy a brand new/sealed in box Yamaha receiver, same exact, older model, that was only available online, either on Amazon or Ebay...
And wanted to ask him, BEFORE I purchased it, if he could install it for us.
He told me YES, he could, it would be no problem, and to call him back, when I had it.
AFTER he told me yes, he told me, that he was also an authorized Yamaha dealer, and could update us to a newer model. I said that I would rather stick with the model that I had, because I was familiar with it...
Long story short, I have left Scott FIVE phone messages, in the last couple of weeks, to set up a time to install the new receiver. He has not called us back...
Very UNPROFFESIONAL...
Scott could have, at least, had the courtesy, to answer/return a phone call, after he previously agreed to do this receiver installation...
