Disappointing and Frustrating Experience -- Please Read Before Renting a Box Here…read more I rented a physical mailbox at this UPS Store for a three-month period. I was given a key and told I'd have 24-hour access to my box -- one of the main reasons I chose this location. After only a couple of weeks, the store went under reconstruction, and my mailbox was suddenly no longer available. I received a call informing me that my box would now become virtual instead. During that call, I was told that, as an apology for the inconvenience, I would receive one month free. However, after my initial three-month term ended, I began receiving multiple calls, texts, and emails stating that my box was due for renewal. When I called the store to clarify, I explained that my mailbox had been converted to virtual and that I had been promised an additional month at no charge. I was then told that the "free month" would only be applied if I renewed for another three-month term, which was not what I was originally told. After several calls and growing frustration, I spoke to Jeanette, who was very understanding and assured me she would correct my account and apply the free month as promised. Despite this, I continued to receive renewal notices. When I called again, I was told not to worry about the notifications and that I could come in to renew after the extra month without any issues. When I went into the store to renew, I was informed that I now had to pay a late fee because I hadn't renewed at the original three-month mark. I again explained everything, only to be told that the free month would now only apply if I renewed for 12 months -- yet another version of the agreement. And it gets better -- at the time I decided to cancel, I still had mail in my box. The agent initially told me that I'd need to pay the late fee before I could receive my mail. It took another employee stepping in to clarify that this was not true, and only then was I given my mail. Still, imagine being told your mail would be held until you paid a disputed fee! After all the back-and-forth, inconsistent information, and lack of accountability, I decided to cancel my box altogether. There was no effort from the staff to resolve the issue or keep my business. **Buyer beware: get everything in writing -- especially any offers or verbal promises. This particular UPS Store seems to make up rules as they go or change policies depending on who you talk to. There are many excellent UPS Stores in the area that provide clear communication, consistency, and genuine customer care. Unfortunately, this location is not one of them, and I won't be doing business here again.

Anyone having issues file a complaint here:…read more Florida Attorney General Consumer Complaint And Federal Trade Commission HORRIBLE EXPERIENCE AT THIS LOCATION!! FROM THE RECEIPT BELOW I WAS CHARGE A "OTHER MESSAGE SERVICE" OF $50 WHICH IS A MADE UP FEE BY THE EMPLOYEE'S THAT WORK THERE. IF YOU LOOK UP THE TERM OTHER MESSAGE SERVICE FOR THE UPS STORE IS HAS NOTHING TO DO WITH HOLDING YOUR PACKAGE, BELOW IS THE CRITERIA OF A UPS STORE HOLDING YOUR BOX WITHIN A 5 HR WINDOW.. When You Will Likely Be Charged If you simply address a package to the store's street address without being a customer or using an official UPS hold service, the owner may charge a "Package Receiving Fee". Typical Fee: Often $10 per package. Daily Storage: Some stores also add a daily storage rate (e.g., $3-$5 per day) if the item is not picked up quickly, though 5 hours is usually within their initial "receiving" window and most locations don't charge this fee. THIS IS NOT RIGHT ESPECIALLY A $50 FEE FOR 5 HRS I've called other locations and I got a price range of Free of charge or $5-$15 for the week

Danielle and her supervisor solved a big problem for my Mom and I and helped us overnight a…read moredocument and meet a deadline. They both went above and beyond for us. This is the store I always go to for shipping and they have always been excellent, but yesterday they were super problem solvers and helped us so much.

Probably my favorite UPS drop off. They have fast service, accessible parking, super polite &…read morehelpful, and close by.

So I am writing this review as I am standing in line for 30 minutes. Yes, 30. And neither of the…read moretwo employees has yet to acknowledge me. Why can't they say, sir I'll be with you in a minute or do you need a form? I really don't know. The other bad thing about this location is its location. You have to find parking somewhere in the Marriott. Not an easy or free task especially if you will be waiting in line over 30 minutes to drop off a single package. Again, one person in front of me and 2 employees. The other employee is now going down to the "basement". What the? Guess who will never be coming back here. This guy! Oh, 40 minutes and still nothing. FYI. Ok 45 minutes later. I'm sending my package and was apologized to. #yelp100

Located inside JW Marriott. Friendly and efficient…read more I used print online option and order was ready when I picked up.

I would give 10 stars if I could!…read more I used AAA Insta-Move this past weekend. They were efficient, honest and didn't try to give me the run around. I couldn't have been happier with the service! Moving is such a stress and you feel like you are throwing money away no matter what - so it was nice to work with honest, hardworking guys! They outline everything in advance in detail so there are no hidden charges. They start charging when they arrive at your house and end when they leave your new place. They take credit card on site which makes it quick and easy.

Moved this week from a 3rd FL apt to a 1st floor house. I have been in FL 10 years and have moved…read more6 times and only used a mover 1 time and that was because he was my friend's uncle but since then the moving co. has gone out of business. So, since this was a pretty hefty move for me and I have a hectic schedule, I went with a moving company. Only did a little research as I had to choose quickly and Orlando Yelpers have not done many moving company reviews... Yet! A huge plus was it was a holiday and there was no additional charge. There was a flat rate for the first 2 hours which included the truck, gas etc. Then it was ~$71 each additional hour. They started at 8:15am and were complete by 12:30pm. They were extremely nice and personable, it was really a great delight to work with them. They took direction great and didn't take any breaks and think about how flippin' hot it is in FL. They took care of all the items with care and everything was delivered unharmed =) They really made the move so much less stressful than moves really are. While they were moving I was cleaning so it saved me SO MUCH time! I really recommend this company from the experience I have had. They are certified of course which is essential as well. One note : They did smoke outside while moving some things and I was a little worried about that since I am completely against smoking but I was so worried about getting things done so I didn't even say anything. I am sure they would have avoided it if I had said something but I wish they were a little more aware of their surroundings as they were handling my persona items.

Extremely impressed their processes and renewal processes. Got my renewal notice in the morning…read morepaid online. About 30 minutes later I get an email stating my new registration and plate is ready for pick up. With full instructions in the email just get into the express pickup at customer service. About a half-hour later I walked in and saw a sign, Express Pick-up, almost immediately a lady at customer service called me up, I told her I was here for a express pickup. She asked for my licence and said she'd be right back. A couple minutes later here she comes with new 2 year registration and new plate I had ordered. Very pleasant lady and great service. Total time in the building 7 minutes. Very impressed.

Called for 4 years no return call and still being charged for garbage for 4 years for a house that…read morehave no electricity and water because the appraiser says the house is livable I even told him to call Duke and Duke will tell them they have no electricity but now they said an American can have no electricity or water but the illegals in behind me they got everything and it's okay and also okay for the Polk county enforcer that they can throw tires and beer cans into my property even though I'm not there and they have the nerve to say it's okay that I have to pick it up even though I'm not living there because the house have no electricity or water

Their office is a single room with a locked door in a small business strip. It's creepy. There is…read more1 employee in there. She seemed competent, doing what was required efficiently and with a good attitude. However, the data she gathered never made it to the recipient organization, and phone calls to their "office" go unanswered with voice mails left unreturned. I recommend looking elsewhere, rather than chancing any services with them.

I have been twice now for 2 different fingerprinting requirements for my work. Both times, the…read morelovely woman was friendly, professional, and quick.

I used to drop donations at this location when I first moved to lake Nona and forgot about until I…read moresaw it while leaving an appt. It's so easy , you pull up , pop the trunk and the staff removes the items. There is now a QR code to scan if you want a donation receipt on a marketing sign.

Made some holiday donations and am happy doing my part…read more I'm not ashamed to say I've bought stuff here before and will again. It's a place that has great deals and options. I usually donate at least 3 times a year because let's face it, I have a problem with buying stuff I don't need lol. If you want to donate or buy make sure to support your local Goodwill.