I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.

Have used this service before and was very happy . Prompt arrival and pickup and reasonably priced…read more. Would recommend !

Would have loved to use them, but they ban reservations that aren't at least 2 days/10 hours…read morebefore. Maybe not make it a broad ban and let people call to see if you're available? Update: Still sorry about my own experience, but VERY IMPRESSED by the kindness and professionalism of your reply. Thank you!

We were in town for a wedding and they used Boston Executive Limo Service to get us from the hotel…read moreto the wedding. The driver, Bennie, was so friendly and professional. The car was immaculate and very comfortable. We had to leave the wedding and texted to see if he would come earlier than planned. Bennie didn't hesitate to pick us up and bring us back to the hotel. I highly recommend this service and would be using it instead of Uber from now on.

Warning!!!‼ they are out of business!!!! I booked a ride to…read moreand from Logan, in April 21,2025. NO ONE told me. I have to get a ride to Logan for Wednesday! If I hadn't called and texted my previous driver I would've been sitting waiting for someone to pick me up that wouldn't be coming! They closed in June. The owner is having serious health problems, however his daughter is in charge of booking and contacting the client. I am trying to get my money back, find a ride. It's sad really because prior to this I always had gotten good service.

It's been years since I've been so impressed with a business that I've taken the time to write a…read morereview, but I am delighted to recommend Aisling Car Service. We were looking to transport two parents with and infant and toddler from and to Logan, and they had lots of questions. Kayla patiently answered all immediately via email, and then connected us to Rich, the owner, when she thought he could provide more information. We had an excellent experience. Rich picked up the family at Logan, and because it was dinner time he brought along a pizza (greatly appreciated, especially by the toddler). He arrived 25 minutes early for the return trip. He is personable and patient. And the fare was very reasonable--I believe he offers the best value of any service in the area. We'll definitely use Aisling in the future, and recommend them enthusiastically to others.

I can't say enough good things! Ace shuttle handles each passenger with the utmost respect and…read morecare, and they go the extra mile when it comes to customer service. I have used them twice and referred a friend who used them and each trip was perfect.

Ace transported the grandfather of the groom to the Cathedral of the Holy Cross in Boston and then…read moreout to the Tewksbury CC. Dependable, courteous, professional. highly recommended.

Alliance Car Service generously provided 2 gift certificates for their amazing service. I have…read morepersonally used the service for travel out of Logan Airport. The level of service is an outstanding professional level that is hard to find these days. The dedicated pick up and drop off at Logan Airport, along with the extremely clean and spacious vehicle, made us feel valued. One thing that is very rare these days. I found out about the service through a local Veterans Organization. Run For the Troops. As a Member of the Board, I was very pleased by the generous donation that they made. I have attached the letter below as an example of an old school feeling of making the customer feel important, respected and highly valuable. You are not a number; you are a valued customer. Run for the Troops December 15, 2025 Dear Hicham, On behalf of Run for the Troops and the veterans and military families we serve, I want to extend our deepest gratitude for your generous donation of Two - $250 Gift Certificates to our Silent Auction at our 14th Annual Pre-Race Dinner & Silent Auction on November 7, 2025. Your support means far more than the value of the item itself--it is a powerful statement that our community stands firmly behind those who have sacrificed so much for our freedom. Because of caring partners like you, we are able to continue life-changing programs such as adaptive bicycles, therapeutic equestrian experiences, golf clinics, cornhole tournaments, and community events that bring joy, healing, and connection to our nation's heroes. Since 2010, together with supporters like you, we have raised over $750,000, provided 12 adaptive bicycles, distributed more than 50 handmade patriotic memory quilts, and welcomed thousands of runners, walkers, and dinner guests who all share the same goal: honoring and uplifting our veterans when government resources fall short. One veteran who received an adaptive bicycle said it best: "It means the world to me. Seeing the life-changing gift of a cycle is immediate. Seeing how it changes a veteran's life can never be described by words alone." -- SGM Kevin Bittenbender Your donation helped make moments like these possible again this year, and every bid placed in our silent auction is a direct reflection of the respect and gratitude our community has for our veterans. Thank you once again for standing with us. We hope you'll join us at next year's Run for the Troops 5K and other events so you can see firsthand the difference partners like you make every day. With sincere appreciation, Diana Kiesel Volunteer Run for the Troops

we have been very happy doing business with this company. so far the service is getting better and…read morebetter due to the the professional sttaff.

Professionals. In every sense. Speaking for myself, they are always early. All vehicles are sharp…read moreand always clean. Impeccable service. Even on very short notice, for people like me. Lol Great job guys !

Arranged a ride for my daughter back to college. The car was clean, the driver prompt,…read moreprofessional and friendly. Excellent and will use again!

Great service, price and communication. Needed a 4:30 am pick-up to get to the airport. Definitely…read morerecommend!

I used Sams Liv Express to travel from Cape Cod to Boston Logan Airport. They are professional,…read moretimely and I booked the reservation less than 24 hours from the time I needed to be picked up. The cars are awesome whether it be a sedan or SUV. I was picked up at 4:30 am so the driver used an SUV because he said it was more comfortable for an early morning pickup due to the extra room and I appreciated that very much especially because it was just me and 1 bag. I will definitely use them again. The prices are fair based on other services I have used to get from Cape Cod to Logan. The driver was courteous and helped me with my bags. You can't go wrong with SLE!

This was our first time using this service and definitely not the last…read more We had an early morning flight and were picked up in plenty of time, also allowing for my wife's mobility issues so we were dropped off at Departures versus a limo drop off area. Our return flight was delayed a couple of times, but when we finally walked out the limo was there waiting. Absolutely recommend Valley Coach!! Love that the price includes fees, taxes, and tip. Though because we traveled at Xmas time, did give an additional tip.

Excellent service! Used them to and from the airport and they were timely, responsive, and very…read morehelpful!