The owner/manager is completely rude and condescending and any grievance you have about customer service makes him defensive and argumentative. I had a minor issue with the amount I was charged. I had purchased 2 water bottles and a banana and the the total came out to $3.77. As I handed the cashier my 4 dollars I realized I hadn't punched in my rewards number.. so the price dropped to $2.79 (because the water bottle was discounted $1.18) she had realized this but had already punched in $3.00, when I looked at the mini screen I had realized that it said "cash tendered $3.00". I had told the cashier that I had given her 4$ and she said I hadn't. Honestly I didn't think it was a huge deal because it was only a dollar so I just left. I didn't want to argue with the cashier or make a scene but just decided to call the store to give some feedback. I wasn't mad and I was calm as I explained my situation to the manager. Oh boy... I told the manager, "hey there was an error on how much I was charged, and explained the whole situation." I told him I didn't want to make a big deal but I just think the cashiers should be more mindful when counting money. THATS IT!!! (((I DID NOT ASK FOR MY MONEY BACK ))) and when I tell you this whole thing escalated...my god. He automatically became EXTREMELY defensive and irate said "well I have the best team and we are always on top of stuff." The way he said it was completely uncalled for because I was not even attacking his team. He talked to me like I'm was lying and I told him that he could look at the cameras because I counted the money on the counter. I even told him " I know you have a great team, I've been a customer at this location for the past 2 years and the cashiers are great, I'm just telling you that mistakes happen (THATS ALL!). Then he starts arguing with me.. then back pedals towards the end and says "all I'm trying to say is that we have the best team and always take care of our customers." Ummm no sir you did NOT in fact just say this... you blew the ENTIRE situation out of proportion because you thought I was somehow attacking your managerial skills when not once did I insult you or attack you in any way. Then has the audacity to say VERY RUDELY "I'll give you your dollar back." And said no "I don't want the dollar, keep it, I just wanted to give feedback. He then says no "we'll donate that dollar to you." I'm like no keep it and hung up. This man is always rude when he talks to people and not a good spirited person. I can see the cracks in his "nice facade" all the times I've come in but I never got the brunt of it until today. I will never ever come back to this location. I have to clarify that I have never had any issues with the cashiers and they have always been friendly to me. Mistakes happen and that's all I was trying to tell this rude manager. I didn't even ask for my dollar back even though I've had people tell me that it's about the principle... I rather cut my losses. Maybe he could use that dollar towards some etiquette classes. The cheap gas isn't worth his bullshit. I'll gladly spend 2$ more at Chevron accross the street for better quality gas. read more

Came to buy a soda and a water. As the lines were very long I set my things down to use the bathroom. The line was super long for the bathroom as well AND only one bathroom for customers. There was an older woman in line and was walking towards the other bathroom and the clerk behind the counter said out loud to the older lady walking towards other bathroom "You cant use that bathroom because its ONLY for employees!" C'mon what if this older woman had a condition where she just couldnt wait and could possibly get sick if she holds it. Geeze!! Let the seniors or children use the bathrooms when there are long lines like that.. Another thing, is it store policy that makes it ok for employees to eat while serving the customers?? I'm attaching photos and the first girl with the mask below her chin was the rude one. Lastly, are the employees not required to follow covid rules and suppose to wear masks? read more

ampm - 2 bathrooms. 1 for employees and 1 for customers. - Convenience Stores Near Me - Fontana, California

Day 322 of not having receipt paper in any of the pumps. That stupid ass sales tactic to get people to walk inside to try to get them to buy anything is just stupid and you wonder why all your screens are smashed in. Stop being lazy and restock the damn paper. You got 5 lazy people just talking about non sense behind the register. read more

Front counter with jime where he overcharge me to refill my stainless cup Almost 2 times the price in a refill cup because I did not know the oz of my cup so I said I'd put it in the regular cup and poured my refill cup into a 24 oz cup and the associate still tried to charge me the 3.68 instead of 2.49 I ask him why he pointed to the sign. We reserve the right to refuse services to anyone he is rude and threat to sue me really where is customer service and respect and we are the general contractors remodeling a Carl's Jr. Next to ampm I'll be talking to the crews in the morning about buying lunches from ampm guess customers should matter!!!! read more

ampm - Front counter with jime where the overcharge to refill a cup Almost 2 times the price in a refill cup - Convenience Stores Near Me - Fontana, California

Worst gas station attendants. We were 21 and the men there didn't sell us the alcohol because they thought that we were buying doe a third party when we weren't. So we sent someone else to get it for us and they had taken down all the trulys we were gonna get off from the racks read more

"In a soft compassionate voice," to whom it may concern: We were low on gas, saw Chevron gas and an unknown gas station across the street. We chose your location. My mother used the ladies room and she stated it was very filthy. The walls, the floor and the toilet. If you care at all, please hire people who have pride in their work and have it properly cleaned or take it upon yourself to maintain the cleanliness. Thank you read more

This is probably the worst AMPM ever in existence the employees are complete idiots it is completely garbage I went in at 10 before I went into work to get a Red Bull and a Gatorade I was told it is a shift change so I can't buy anything for the next 20 minutes there was a security guard inside while that shift change a previous time at this gas station two men accosted me but there was no security guard in sight this is the worst a.mp.m. in all of Fontana read more

Amazing, you can NEVER pay at the pump, you have to come in side the store....a real pain in the ass if you're handicapped like me

The older man with the scar in the face is rude. He likes to humiliate the customers. He doesnt realize he talking to strange adults. Besides their pump nozzles spilled gas. Used to spend approximately $2500 plus per year, but i am no longer doing that because their service is terrible. read more

I'm a regular here, at least I was, any way, getting tired of the arco extortion .35 charge for atm transactions. They want to charge me for doing business with them? Now they hassle you when you're in the store, all of this while vagrants are sleeping on the sidewalk harassing you for money, save your .35 cents and go to a friendly establishment read more

I understand this isn't the best job but this place is slower than slow. I only come for an emergency and literally will put 5 in just to get to my usual spot read more

This place is a complete joke... Service is very slow, cashiers are rude... And to top it off, they do not accept credit cards. Yes, as of April 10th 2016 this place would not accept either my Visa or MasterCard... They say "debit only"... What a joke!! read more

I try to avoid this place. The employees are rude. I hate the fact that I can't use Credit. This place doesn't even have a Chase atm like the other AmPm's. I never leave this place happy. read more

Whatever you do, do NOT come here. I put $30 on my pump but the rude lady inside put my money on the wrong pump. When I went in to find out why my pump wasn't working, she insisted I said a different number and refused to give me my money back. I've never dealt with anyone so rude in my entire life, I am filing a claim with ampm as we speak. Plus they're slow, rude, and have no customer service besides this. I've always dreaded going to this ampm because of those previously listed reasons but now I will NEVER go there. Stay away from these crooks. read more

Do not take your mobile coupons here from Marlboro. Even though the signs are up displaying they take them. After cigs just went up $2 I needed that coupon. Now I have wasted the coupon and can't get cigs. Thanks for letting me know afterwards. Arco have always always always had issues with coupons. You would think it was foreign. Maybe they are to the owners of these stores. read more