Hello Smiles has a beautiful space. Everything is so neat and organized and clean!! My 4 year old…read morehas been coming since she was 2 and she loves it too. Theres a nice play area and book shelf full of children books. Everyone is so nice too. There are TVs mounted on the ceiling for the kids to watch while they are being cleaned and then they get to choose from prizes and balloon art afterwards. 10/10 recommend!!

Extremely disappointed with our experience at Hello Smiles in Oakley. My wife has a trained…read morediabetic alert service dog, and we felt she was discriminated against because of her service dog's breed. Instead of treating my wife with dignity and understanding her rights as a person with a disability accompanied by a service animal, the situation was handled in a way that made her feel singled out, embarrassed, and unwelcome. What made the experience even worse was the way the doctor communicated with us. We felt the conversation was manipulative and dismissive, and when we tried to explain our concerns and my wife's ADA rights, we felt like the situation was being twisted around rather than addressed professionally. A medical office should understand the basic rules surrounding service animals and the ADA. People with disabilities should not have to argue for basic respect and equal access simply because someone has an issue with the breed of their trained service dog. We left feeling disrespected and extremely disappointed. I strongly encourage this office and its staff to educate themselves on service-animal laws and how to appropriately treat patients with disabilities. No patient should be made to feel this way while seeking medical care.

They are awesome! Been coming here since my daughter been 3 and she is 17 now. Always great and…read morewonderful experience.

We have been coming to Kids Dental World for years. All 4 kids have always had a great experience…read more The staff is helpful and kind. The kids are never nervous about going to the dentist!

It's unfortunate to have to write a disappointing experience review. My story is very much similar…read moreto others review. The quality of care and communication has gone down hill since transitioning to new owners. Last minute cancellations by the office, when calling to reschedule, you get the runaround and it's impossible to speak to someone. I have had multiple calls dropped out of nowhere, which forces you to go through the call center in Sacramento. It's just terrible. We really loved this place but sadly will have to find another dentist.

Here's a problem with Kids Care: Their office management is very disorganized. They continued…read moresending repeated texts and mails about an outstanding balance on kids' dental care, even though the balance was paid online nearly three weeks ago. When I called, the office with the 916 area code explained that these were just automated messages and emails. There seems to be no accountability or understanding of the situation. Parents: There are plenty of other great pediatric dental care options nearby. I would advise you to avoid this one. Not worth your time. Even if you want to complaint about the quality of service, they ignore over the phone.

VERY positive experience for my child having ASD (Autism Spectrum Disorder). Staff was trained on…read moreABA basics so they knew how to pair with him, get him comfortable and do some dental work with him getting disregulated. They were even able to apply a treatment to his teeth, which was a first time success. If you have a kiddo with ASD I highly recommend.

Amazing. Fantastic staff, fantastic facility. They made my very uncomfortable child feel ok with…read moreletting the dentist examine her. Best decision I have made for my child.

ABSOLUTELY the best caring dentist ever!!!!!!!!!!!!!!!!!!!!!!!!!! I was desperate for a dentist for…read moremy 5 year old daughter. The day before calling Dr. Amit Goyal I took her to Kids Dental World because she complained about a tooth ache. We went there, they tooth x-rays, antibiotics ect... Sent me on my way home. I thought everything was going to be ok, but boy was I wrong. The night after coming from the dentist, she complained ALL night long of a toothache. I was confused considering we JUST LEFT KIDS DENTAL WORLD. So I called them back the next day and the answering service said someone will call me back asap... I waited as long as I could until my daughter couldn't take it anymore. I looked on google and typed in "Kids Emergency Dentist". Of course at 1st I had no luck since it was a Sat and everyone was closed. Then I called Dr. Amit Goyal and he was an angel sent from God. I was in a panic! I told him I had double coverage and money I just needed help because my daughter was in so much pain! He was sooooooooo caring! He said he didn't care about any of that JUST TO BRING HER IN! He said the schedule was full and would fit her in. Once she was there Dr. Goyal had to pull her tooth and do a filling in the back! To put the icing on the cake, he called me a few hours after my daughter got home to make sure she was ok. I was speechless!!!! He is soooo caring. I have never had a dentist so caring as much as him. He has a lifetime customer!!!!!!!!!!!!!!

Absolutely Speechless!!!…read more My child is that child who is absolutely terrified of the dentist. My son is 9 years old and taking him to the dentist is painful for him and for me. We have always used his big Sister as a model, but he would NEVER sit in the chair. We just moved to Brentwood and Dr. Goyle was recommended to us. I arrived at the appointment and expected it to go like it had at every other dentist appt. with my son refusing to sit in the chair, being charge for cleaning when it never really happened. My son has Down Syndrome and Dr. Goyle was wonderful with him, still don't know how it happened, but he got him to sit in the chair, cleaned his teeth and even managed to get X-Rays. First time ever in 9 years! My son now wants to go back and "try it again". Thanks Dr. Goyle never thought I'd see the day. Highly recommend this dentist for any child. If he can convince my child he surely can take care of yours.

I was referred to Dr. Shelby by a case manager for my 7y/o son on the autism spectrum. It was his…read moredental first appointment ever. From scheduling, to the moment I walked in I felt welcomed. Dr. Shelby had us come to her office for a quick consultation prior to starting services. Parents with children on the spectrum, (particularly on the higher needs end) know how anxiety inducing these appointments can be. I was a giant ball of unhopeful nerves. Praying my son would not be judged, or become too difficult to be helped. A staff member came in to assist/keep an eye on him for the duration of the consultation. My son jumping into this woman's arms at one point, and yet she showed no irritation, and reassured me as I apologized repeatedly. Maybe it was written on my face, maybe she is a part time mind reader, but Dr. Shelby sat me down in that office, looked me in the eye and assured me everything was okay, and my child would not be judged there. Embarrassingly enough, I broke down in tears. It was like a weight had been lifted off my shoulders, and I was actually seen. Although my child did not tolerate the check up well, as I expected, the Dr. was still able to get X-rays, and did so as efficiently as possible! I received so much reassurance, advice, tips and tricks to help. I truly appreciate Dr. Shelby and her team for the excellent service, care and compassion we received. Would recommend!

I would strongly advise against trusting this office with your child's care. After six years of…read morebeing loyal patients, we were dropped from the practice simply because I asked for appointments after 2:30 PM -- even though their own posted hours are 9 AM to 5 PM. I was simply a mother, who hadn't had a job in over a year, asking for a small accommodation so I wouldn't have to miss work or pull my child out of school. Instead of compassion, the front desk clerk refused to even let me speak to the dentist -- someone we had trusted for years. I was so upset by how dismissive they were that I ended up in tears. One simple request turned into being completely disregarded, and it feels like something was said behind the scenes that wasn't true, because we were ignored and immediately dropped. When I respectfully mentioned I would leave an honest review about my experience, I received a letter dropping my daughter from care. They claimed it's their "policy" not to schedule young children later in the day, yet refused to show me any proof -- no signed document, no written policy, nothing. They also falsely claimed multiple attempts to contact me, but there was only one voicemail left. I returned the call and never received any follow-up. Six years of loyalty, perfect attendance, and a strong relationship thrown away over one basic scheduling request. This office does not prioritize patient relationships, communication, or professionalism. They will not advocate for you -- they will simply cut ties. If you want to be treated with basic respect and compassion, this is not the place for your family.

OMG! This place is absolutely amazing, Dr. Shirani is a…read moreGem-as is he staff. From the receptionist to the dental hygienist they are all very friendly,professional and helpful. They are also a bunch of very attractive ladies that do their jobs well to. Shirani's experience and expertise in the dental field is unmatched in my opinion, my family and I have been going to him for years and have never been left in pain. Over the past 10 yrs I have been to several dentist in the Antioch area, who have done to say the least mediocre work that Der. Shirani has corrected. Not only corrected but never ever throwing the other dentist under the bus. His other absolutely Gorgeous dentist, whom name evades me "sorry" is a tru- BOSS!!! She so sweet and gentle as Shirani, and always a pleasure to see and speak with. The manner in which the team is managed definitely reflects in how they treat us the patients . So thank you Dr.s. I definitely recommend this establishment. Thank all of you for being you. You all are absolutely awesome.

I was very impressed with the follow up call from one of the dentist when I first scheduled. Since…read morethen I have been trying to be seen but with my work schedule & commuting 3 hours a day it's been a challenge. I usually don't leave negative reviews but i was pretty disappointed with the way I was greeted on the phone by the receptionist when I needed to change my appointment. I never cancelled last minute & always wanted to reschedule in hopes of being able to be seen. Completely rude. Just a reminder that the person who's answering the phone is making an impression on future patients. Especially ones like me who were coming to you out of network. Disappointing experience.

Always the best dental care at Simarro Bros Dental! Jen is…read morethe best hygienist ever! If you're looking for excellent dental care, most highly recommended!

I absolutely love going to the dentist, and this office always makes the experience even better!…read moreLilly is the best! She's so nice and always makes me feel comfortable during my cleanings. The office is clean, welcoming, and the receptionists are all amazing! Such a wonderful team and an overall great experience every time. Highly recommend!

(1 Star) From the…read morevery beginning, this doctor's office has not been willing to work with our family -- and by family, I mean both parents and grandparents. When a grandparent brings a child to an appointment, even with full permission from the parents, they are treated as though they are not part of the child's support system. That approach feels dismissive and unwelcoming. We were also disappointed to learn that there is no hygienist on staff, and that cleanings are performed by a dental assistant. This was not clearly communicated to us upfront. In addition, the office does not seem to welcome questions or open discussion. As a family, we are simply trying to advocate for our child, who is on the spectrum and needs extra patience and support. We asked for assistance with documentation that could help our insurance provide additional coverage for the extra care required, but the office was unwilling to help in any way. We are doing our best to support our child's needs, and we did not feel supported in return. If you value family involvement, open communication, and a practice with a hygienist on staff, I would recommend looking elsewhere.

From the beginning, I often got an odd vibe from the staff, but the turning point was when my…read moredaughter waited 45 minutes past her scheduled appointment with no communication. I completely understand emergencies happen, but families deserve to be informed. After I kindly mentioned that we would likely switch offices in the future, the behavior toward us noticeably changed and the front office staff became very rude. For my son's appointment, I politely asked if they could communicate when running behind since I had a sitter booked. Instead, when they called to confirm, I was told flatly that "sometimes we run late" and that they don't communicate delays. When I asked to reschedule closer to when he would actually be seen, I was transferred to the office manager. While she was condescending, I later saw that other reviewers had similar experiences, so this seems to be a pattern. When I requested the doctor's email to explain why we were leaving, I was told, "we don't give out personal emails." That was never what I asked for. This showed me again how poor the communication is. Beyond the staff issues, I also have serious concerns about the treatment plans. We were referred here for one issue, but both my children were suddenly found to have 6-7 additional issues that our family dentist had never seen. When I followed up with our regular dentist afterward, they confirmed there were no such problems. This raises serious questions about whether unnecessary treatments are being recommended. Unfortunately, this office feels more like a "chop shop" than a place that values patient care. I left my call with them in tears after the way we were treated, and I would never put my children in this situation again. I truly wish I could have kept this feedback between myself and the doctor, but I believe families deserve to know. Everyone's time and trust should be respected, and sadly, that has not been our experience here.

I came here to get my teeth whitened before my engagement photos and my wedding…read more I previously had my teeth whitened two years prior at a different place in Sacramento, but the dental assistant at that other place had struggled with using this flimsy "lip condom" and she got the caustic whitening material on my lips, which caused them to swell up very badly. I didn't have that problem at Brentwood Family Dental because they use more rigid plastic to protect your lips - thank goodness! The hygienist who worked on my teeth here did a great job putting the barrier on my gums to protect them from the whitening chemical. I didn't feel any stinging whatsoever. Each round of whitening included the teeth brightening paste, then some sort of light to activate it for 15 minutes. She mentioned that it makes some people's teeth feel painful or sensitive, but it wasn't so bad for me. I think the hardest part was that I was getting bored of sitting still for so long by the end of it. But oh my gosh it was worth it!! My teeth looked incredible - I had never seen them so bright in my entire life! The hygienist/ dentist made sure that I understood the "white diet" before I left, so that I didn't accidentally stain my teeth while the pores were open. It was a bit of a challenge to only eat clear or white foods and trying to avoid things that were sweet/acidic as well, but that was an important step to preserve the results. She also took a mold of my teeth so she could send me home with an at-home whitening touch-up kit for right before my wedding. I am very happy with the service and quality I experienced here and looking forward to coming back when I need teeth brightening again in the future!

I really love coming here. Dr Alkhoury is super knowledgeable and an artist in his craft! It…read moredoesn't end there. His staff of assistants and hygienists are second to none. I love them all! Equipment seems top notch and state of the art. My family and I are always treated compassionately and kindly. 10/10!