I'm genuinely disappointed with the experience I had with this service. I hired Amie's Cleaning for a standard cleaning and was promised that my floors, kitchen, and bathrooms would be thoroughly done. Unfortunately, when I got home, I found that the floors hadn't been vacuumed or mopped, and there was still dirt and gunk left in places like the refrigerator handle and backsplashes and cupboards (which they guarantee in the standard clean). It was easily the worst clean I've ever had, especially given that I paid $155.
I had clearly communicated that the floors were my top priority. I was also told that if I didn't want a deep clean (which was $235 and not necessary because I had one done recently), they would still handle the basics thoroughly. Instead, I came home to half-done bathrooms, a kitchen where items were knocked over and not put back, and a generally careless job.
To add to that, they advertise a $100 discount, but it turned out to be spread over multiple sessions as small increments, which felt misleading. And when I brought up my disappointment about the job not being finished, the owner basically blamed me for not choosing the more expensive option instead of addressing the poor quality of the clean I did pay for.
I'm sharing this so others can be aware. I was willing to be flexible if the job had been done reasonably well, but this was a really disappointing and surprising experience. I trusted them too much. And now am cleaning today when I don't have the time during the holidays. And Amie did not honor the 100% guarantee, instead she offered to cancel my recurring subscription I had signed up for.
Here's the thing I feel most burned by. I was very clear about the floors. I offered that they skip many things offered in the standard clean like the ceiling fans that I didn't need to put a focus on that. I asked, will I be mopping afterwards. She said NO. On this I agreed to the contract and went forward. Two women here for 2 hours and mostly 2 bathrooms and some kitchen done? I have seen cleaners do my whole place including mopping and more in 90 minutes. Something is wrong here.
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