The cleaning team did a great job - used them at the end of December on a new house. Fantastic attention to COVID protocols and did a great job ! Will use again for sure and highly recommend. Professional team and very nice too. read more

I'm very disappointed in the services I received from Tidy Casa. I hired them for a moving clean and added on inside cabinets+walls. I don't have a lot of money so this was a treat to myself to help relieve the stress of moving and listing my house. My house is not big and yet they completely missed most of the walls and my did not clean out my hallway closet (the ONLY pantry style storage in my house). I asked them to come back and yet they STILL did not clean the pantry or the walls. I even moved my couch further from the wall so they could get to it. I am now currently cleaning my house by myself and I'm still finding obvious areas they did not clean. For the amount of money this was NOT worth it. I wouldn't recommend this to anyone. read more

Basic info: Condo 3bed 2bath. Small to medium size. This is an edited review- After a rough start and a very bad first experience with the first cleaning lady that was both frustrating and stressful, Tidy Casa sent a new cleaning lady the next day who did a fantastic job! She made sure all the baseboards were cleaned, and my home finally feels fresh and spotless. The company was understanding and willing to work with me to fix the issues, which I really appreciated. However, it's important to note that the quality of service can vary depending on who they send. I highly recommend being home to supervise or requesting a specific cleaner to ensure the job is done right, as cleaning is expensive, and it's worth getting it done properly the first time to avoid unnecessary stress afterward. read more

I personally will not be using this service again unless in a jam. Too many things on the check list not done. Dust around papers and items on shelves , had to dust myself, dust sides of shelves myself, did not dust fans, cleaned the top of my own appliances and windowsill. Courteous people, totally loved that...I wish them the best. Update: within an hour of this review. Someone from tidy casa reached out. I am in awe and total shock. Just wow... Will update my review from 3 to 4 stars for ownership. read more

It's an ok company. The biggest issue is that the cleanings are not consistent. Some teams show up, are professional, and do a great job cleaning up the house. Other teams show up, are not as professional, are kind of whiny and complainy, and then do a mediocre job of cleaning the house. It's always hit or miss which team you're going to get. Of course we prefer the teams that are professional and who do a good job, but it's not guaranteed. The cost is the same but the quality of work done is not consistent. They also give mixed messages about what types of cleaning they do and don't do, which is confusing because they contradict themselves at times. The prices seem reasonable and it's easy to book services, which is helpful. Overall it's an average/ mediocre experience. read more

Thanks for robbing me of my personal items. And you don't pick up the phone and only take cash. Hmmmmmmmm.

High prices and cancellations. Look elsewhere for a reliable, affordable house cleaning service.

I was referred to Tidy Casa from another cleaner I'd hired in the past and I hoped that would mean they were good. I can't say I was thrilled with my first appointment, they did an "adequate" job. But! I gave my C-grade comments when asked and hoped I'd get someone else. I think we can all do with a second chance sometimes. Next time, Virginia (hope that's right!) came and she's a marvel! She did an outstanding job. I was impressed with her thoroughness and attention to detail. The place felt really CLEAN when she left and she was personable and accommodating. I've asked for her in the future. I hope so since she was late this time, partially due to GPS giving inadequate directions to my place. There's a much easier entrance that Virginia now knows! I'm only taking one star off for lateness (it was 1 hour- someone should have phoned) but I am very satisfied with the service over-all. read more

The worst cleaning service I have ever used. I had two children come to my house not pick up or scrub a single thing. They tipped my rug in the kitchen. Flooded the area of the floor they actually "mopped" for the rooms all they did was as hardly vacuum. I will never pay $200 got such crap again. read more

I am in awe! I was able to schedule a next-day appointment and because life is absolutely insane right now, I wasn't able to do the pre-clean that I'd normally do. Well Veronica to the rescue! She showed up at the expected time and jumped into action. There was lots to be done and I was concerned that she was a team of one, but clearly I didn't need to be. She did an AWESOME job and I am ever so grateful to have one less thing on the to-do list. Thank you, Tidy Casa and Veronica! read more

Sarah did a really thorough job on my not so tidy casa. My only issue was the amount of time spent, but since it was a set, very reasonable rate, In the end it wasn't a terrible issue to have. It just caused a conflict with scheduled carpet cleaners. read more

I just spoke to the owner of the business, Ryan. I truly appreciate him reaching out after reading my review, and it shows he genuinely cares about his business and his customers. He offered to completely refund my money for the cleaning, making good on the customer satisfaction guarantee. He also explained that the cleaner had a family emergency and needed to leave early and as a result couldn't finish the job. Of course, if she would have just explained this to me up front I would have totally understood! Or if Jessica would have explained this during the follow up conversation I would have also been totally understanding as well, but in her defense she may have been left in the dark about what was going on with the employee. I understand emergencies happen, and because Ryan made good on the situation and provided context, he gained back my trust. I will reach out to them next time I need a cleaning. Unfortunately, after one good experience with this company, the second time I used them I had a terrible experience. I requested a deep clean, which was suppose to include more than just a basic clean. I told the one cleaner that arrived what I had requested online when she arrived, so there was no miscommunication issue. I was surprised that they only sent one employee as I have a fairly big home. She stayed about 3 hours for $260, so the service was not cheap. She did not perform ANY of the deep clean services. Additionally, and most frustrating, she did not mop the floor, which is supposedly included, even in a basic clean. She slowly went around with a spray bottle and a swifter for maybe 3 minutes. My floor was left very dirty. She didn't even touch the stairs. She also did not wipe down surfaces such as the coffee table, kitchen table, and nightstand, etc.--all supposed to be included. She did not take out any of the trashes either. Again, supposed to be included. The only shower that gets used frequently was left partially dirty. The two others I paid her to clean were virtually clean already. When Jessica, an employee, texted to check in right after the service I thought that was a good sign. It even made me wonder whether they've had trouble with this particular cleaner in the past. I was wrong. She made me take pictures to prove that things were left unclean, I guess she didn't believe me? Even after I took time out of my day to do this, she never offered to refund my money, even though they supposedly have a customer satisfaction guarantee! She did apologize, but get this --offered to send the same employee back to my house. I declined, and asked that she at least refund the money for the deep clean part, since none of those things were done. She agreed, and took a whopping 40 off the bill. I was shocked that she only offered this -- as she was completely aware that many services I paid for (like the mopped floor, trashes, cleaning of surfaces, etc.) were skipped over. This is not only unethical, it is fraudulent to accept money for services you advertise and then not perform those advertised services. I did not feel like haggling any further, as the company already wasted so much of my time, but they will not get my business again or others I know who were going to hire them. I wrote this to warn others, please do not patronize this business unless you like to throw money away! I do appreciate house cleaners and how hard they work, and always tip well. But if just one employee can't get the job done because it's too big of a job, then the company should send more employees, they can't just not perform services that they were paid for -- that's fraud! read more

They did a great and thorough job. We will be using them again in the near future! Thank you so much!!!

Sarah went above and beyond my expectations. I have tried everything to remove a water stain in my tub, and I almost cried when I saw that it was gone. Great attention to detail and very friendly. read more

Veronica is still on point. I thought she was doing the "new client" cleaning, and then would slack-off at some point. But, things are still going very well. read more

I had to call their customer service because I couldn't even tell if their cleaners even came to my house or not. I got the "deep clean" which cost $240 and the only thing I could tell was that they cleaned some (not all) of the outlets. I was very disappointed with the price and service. I ended up getting another cleaning company that did it way better for less money. read more

Great service from first call to last! They responded quickly to our cleaning need, did a super job and communicated throughout on issues that needed to be addressed. Rates were very fair and I couldn't be more pleased with results. Barbara was a conscientious and meticulous cleaner and we recommend her and this company highly! read more

I'm so impressed with their service! We had two amazing people come and clean our home and they were able to get the hard water stains off, much better than I have ever been able to. I highly recommend their services. I was juggling too much and having them come over was such a stress reliever and even more so with the outcome! Thank you, Tidy Casa! read more

We have been using Tidy Casa since September 2019. Courtney and Ali always do an outstanding job! They are incredibly friendly, thorough, and fast! Tidy Casa and Courtney's team is highly recommended. It's always a great experience and we will continue to utilize their professional service. read more

I was extremely pleased with the housecleaning service I got from Tidy Casa. Veronica Blue did an excellent job cleaning my home. She was very thorough and a hard worker also very pleasant to have around. read more

I researched many home cleaning companies in Tucson in order to find the best deal with a company I could trust to do my move-in cleaning. I'm really glad I came across Tidy Casa. Erica and Blanca came to clean my new place, and they were fantastic and great to work with. They treated my home like it was their own and did a really great job. Scheduling a cleaning with Tidy Casa was also much easier and faster than other companies I tried. I would definitely use this team again for future cleaning services and recommend to others as well. read more

Nice gals but sloppy work. Basics covered but for $300plus for about 2 hours for 2 people (with hard water spots in showers left; debris from recent construction visible) not sure what we paid for. If your house needs detail this is not for you. If your house is filthy great. Price is very high. read more

Valerie is our newest Tidy Casa housekeeper and we love her! She puts so much energy into her cleaning of our home, it just sparkles when she is finished! Valerie applies intelligence and energy which equals a job very well done! read more

I booked tidy casa because of all the great reviews. Booking is online and super easy! I got several reminders via text and email. My initially assigned crew ended up being sick on the day of service, but I got a call to notify me and got quickly assigned a new team. Sandra and Yuvete(sp?) did a great job cleaning. They were thorough and efficient. I will definitely use them again! read more

Excellent team. Appreciate the timely communications and attention to detail. The team worked efficiently and focused on areas I requested.

Amie and Shelby were great! They were efficient and did a great job. I don't know what products they use but my house smells incredible now and I might need to have them come back just for that! read more

Veronica did a great job! I've never seen the house so shiny! The staff at the main number are very responsive. I would definitely recommend using Tidy Casa again. read more

Sandra Hernandez and Pat were awesome! Best cleaning team ever! I highly recommend them!

I was already familiar with Tidy Casa in Phoenix, so when i found out they expanded to Tucson i was excited because I had a-lot of trouble finding a reliable house cleaning company for my VRBO/airbnb rental unit. They do an amazing job keeping the unit clean between renters. Its great to be able to find quality service i don't have to worry about. read more

I just got home after leaving Erica L. and her team at my home earlier in the day and am totally thrilled with the results. I had booked only a few days before so I was really happy to be able to get such great service on short notice. Erica kept me posted on her arrival time which I really appreciated, and let me know when she was done and summarizing what she was able to do. It was such a huge relief to have someone thorough and efficient take care of all the grime and dirt that had accumulated over the last several months. Next time I call Tidy Maids I will definitely be asking for Erica! read more

Love Tidy Casa, Erika and her team are amazing. First time we used them, got the deep cleaning and it was well worth the money. They cleaned the typical floors, counters and bathrooms, but we also had the ceiling fans cleaned, the baseboards scrubbed and even the trash was taken out and the beds stripped and made with fresh clean sheets. After a month my wife and I decided we really wanted to keep using Tiday Casa and signed up for the bimonthly package. I was so happy that we got the same team as before! They came in as professionals, had all of their own equipment, just like before, and told me where they would like to start. I finished up a call and let them get to work. Opted out of the deep clean and went for the standard clean, still included trash a nod beds. No baseboards or ceiling fans, but didn't mind as they were still clean from a month ago. They asked me to inspect and make sure it was what I was expecting and of course it was great. They left the house super clean and it smelled amazing. We have two dogs that shed like crazy and they got all the fur off the carpets, floors, and furniture to the point you wouldn't even believe that we had dogs, lol. The master shower looked brand new and all the faucets and fixtures had an amazing shine, don't under estimate Tidy Casa, can't wait for the next visit. read more

We are new to Tucson and needed a deep cleaning before having company for the weekend. The scheduling process was convenient and was able to schedule within a couple of days. What makes this a 5 star experience is Barbara Sosa and her sister who cleaned our home. They were great and super friendly with our puppy. The house was so clean and Barbara and I walked through each room so she could ensure it was up to expectations and each area exceeded them! Great service all around. read more

The team from Tidy Casa exceeded expectations in terms of quality, patience and positive influence. As an example of patience, they arrived on Thursday and completed most of the work, then the water well went out. No water left for scrubbing and mopping. They suggested getting the well fixed on Thursday and returning on Friday to wrap things up. My home sparkled after they attended to it on Friday. They were so uplifting and fun! I couldn't have come up with a list summarizing all that they did, too many sheets of paper. It's hard to imagine anyone else doing a more thorough, more sparkling job than the Tidy Casa team. read more

Got the deep cleaning and Hannah and Sarah made my bathrooms sparkle! House is completely refreshed

Tidy Casa did an amazing job on my move-out cleaning. Sandra Hernandez made the house look spotless. They were able to work with me even though I wasn't able to be at the house while they worked. I appreciate that they communicated really well. I will definitely use them again in the future. read more

I just had Sandra and her partner come today to clean my apartment. They came on time to the appointment and called me to let me know they were on the way too! I was pleasantly surprised it took them only an hour to clean the whole place, but then again my apartment is only 620 square feet . The service they provided was exactly how the website advertised which I am happy about. It's my first time using a cleaning service, and after today I would gladly do it again. There were small details that were overlooked (vacuum rugs in bathroom) but nothing I couldn't do on my own. My kitchen and bathroom look like new which is what I prioritized the most! I also like how they rearranged things since I did have alot of clutter on my counters and tables, it looks more welcoming. The pricing was fair in my opinion, and one of the lowest I found in Tucson. Thank you guys for your hard work, I definitely look forward to the next time! read more

Needed a last minute cleaning service and found tidy casa on yelp. Loved the online booking, super easy and straight forward. I called to make an appointment since I needed a service within 3 days, Ryan was super, and scheduled Janette's team in 2 days! Janette and her team was great, on time, professional. They explained to me what they did and my house was beautiful in 2 hours! The price was flat rate base on the size of the house and very fair. First time using a cleaning service and definitely will use again! read more

I had scheduled a house cleaning for today and was pleased with the friendly and efficient service by Liz and Sherly. They asked me initially what I needed them to focus on, and spent several hours total, doing each room. They explained what they had done and what I could do to help with problem areas in the future. My first experience with this service was very impressive! read more

Maria and her partner (sorry, I forgot her name) did a magnificent job on my bathroom and kitchen-deep cleaning is what I needed as I'm moving out and that's all I needed. They were very pleasant and personable and the price was right! The office person was also able to accommodate my last minute request and I really appreciate that. Kudos to you folks. read more

Love using Tidy Casa! They were efficient, professional, punctual and most important their cleaning of my rental was outstanding! I will use them over and over again, and have already recommended this team to my friends. read more