LOVE LOVE LOVE THIS PLACE…read more I've been struggling for the longest time with acne until I found the best facial spa in Richmond. The concept of this facial spa is you pay a set price and whatever your face needs, will be part of the facial. I respect this, because I don't have to worry about "add-ons" and feel I'm getting my money's worth depending on what it needs. The aesthetician who does my facials is Summer, and I definitely recommend her because she really extracts those THINGS FROM MY FACE. I feel super satisfied because I genuinely feel clean. If you get a chance to check this spa I recommend booking with Summer asap because she gets booked for months. The facials I believe are $120. SUPER CLEAN AND WORTH IT!

This is such a cute and inviting space! I've known Chelsea for years, so super proud of her…read moresecuring her own spa. The waiting area has a nice ambience with the bench-to wall seating and twinkling lights throughout. Even the bathroom here is gorgeous, and can't say I ever say that,yet alone mention in a review. All of the staff here are friendly and personable. I've had facials and waxes done here, and am always happy with both services. I've received services by Chelsea and Kat so far. I love the fact that skincare here is not just a blanket service. They truly customize your facial to your needs and skin type, and discuss use of the products you already have at home-not a hard sale to buy products there. One thing I like here is you will never have a service rushed. They don't overbook and aren't running back to back where you give the unassuming person in the lobby a look of guilt that they were waiting on your service to end, and feel bad. Nope, not here. This may be due to the fact you must call to make appointments. At times, I wish there was an online booking system, but totally understand it once I get quality service in my appointment. I highly recommend Luna and receiving services by any of the team is sure to have you happy and returning!

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

One of the best massages I've ever had. Go for the full 90 minutes. Very firm pressure that…read moreactually was therapeutic compared to other massages that do pretty much nothing to release muscle tension. The room is beautiful and peaceful. Highly recommend.

My beloved eyebrow place closed recently *insert a waterfall of tears* and I was forced to make a…read morechange. I have really sensitive skin and always break out after getting my brows done, whether I do wax or threading. I decided I had nothing to lose by booking a brow appointment at Sugar and Hive. I thought I was booking an appointment to have sugaring done, but when I got there they clarified that it was wax, which was no problem. The area was bright, nicely decorated and squeaky clean. There's a large open treatment area where the facials and other skin services are done and then a couple of treatment rooms for body waxing. My waxer happened to be able to do my brows in one of the treatment rooms which I was glad about. I walked in and was floored by the over the top (see what I did there?) decor. The wallpaper on the ceiling is such a nice touch since you're laying down on the table. I love when businesses really hone in on the little details in order to make the space shine. After talking through my options, we decided to go with hard wax, instead of soft, for my sensitive skin. The treatment was painless and afterward she covered the area with hydrocortisone cream. My eyebrows looked very natural and nicely shaped. I was very happy with the service and the best part is that I didn't break out! The hydrocortisone cream must have been the golden ticket. I made my next appointment before I left and am looking forward to it.

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Beautiful spa, you would never know this amazing place was in an office complex but well worth…read morefinding. I have been twice and both times the massages have been perfect. Will be back again

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

I recently had a PRP facial with Anna and it was such a great experience. She is incredibly…read moreknowledgeable, calming, and made the whole treatment feel very comfortable. She explained each step and answered all of my questions. I'm already looking forward to my next appointment and highly recommend booking with her!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

I have been going to Sherri since she opened her business. I have had multiple services through…read moreher from the amazing Skinfluence Duo to the VI Peel and Cool Peel and have been happy with the results each time. I am going on 60 and feel that Sherri is keeping my skin looking good and fresh. She explains everything very well so there are no surprises. Having been to many estheticians over the years, I feel that she offers more than fair pricing for the level of stellar service and excellent monthly promotions. I highly recommend Skinfluence!

SkinfluenceRVA is a must for skin care! Sherri is knowledgeable, professional and thorough in…read moreevery aspect of taking care of you and your skin. I have had hydro facials, zen facial and micro needling. All were fantastic with great results. Best take away, Sherri taught me how to optimally care for my skin at all times. The products she uses are high quality and you will see results! Go treat yourself with a visit to Sherri at Skinfluence RVA, you will not be disappointed and will be back for more.