We used this company at our office. The service rep came to change the ink and set the ink cartridge on our carpet. It left a large ink blot on our carpet right in the middle of the entryway to our business office. When we complained, we were told it was a hazard of having ink. When we explained that if he had used any precautions, at all, that the stain would not have occurred. He said that he would have the carpet cleaned but that it would result in them cancelling our contract. We said that would be for the best as we did not want sloppy servicemen that were not interested in protecting our space. read more