I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The previous owner of my home had an account, which she closed in April, 2019. Amerigas came to the home on the day we closed, and filled the LPG tanks, inspected the tanks, and were notified we'd purchased the home and needed a new account. In September, Amerigas came onto my property and capped off/locked two tanks, one of which they own (had been leased to previous owner), and capped a tank owned by the home. LET ME REITERATE. AMERIGAS BROKE INTO A LOCKED GATE, ON WHICH THERE IS A "NO-TRESPASSING SIGN", AND LOCKED OFF LPG TANKS THEY DO NOT OWN OR LEASE. In any realistic world, this would be breaking and entering, with theft as an add-on. They did not notify us that they were coming, and did not notify us that they'd been. They *broke* through a locked gate, marked "NO TRESPASSING" in order to do so. Then, they wanted a $150.00 inspection fee, wanted to charge us for the gas in the tank that the previous owner paid for, and want another $250 to uncap the tank that is privately owned (same tank they capped without permission). When we threatened them with legal action and going to the BBB, they said "We don't want to do business with you, so 'eff off. " Now we are stuck with locked tanks, can't feed our stove, fireplace, nor spa and it's 30 degrees outside. These are horrible people. I feel the local manager, Mr. Najarian, is a racist, foul-mouthed pig, on top of being a liar having made multiple claims about the previous owner of our home not having paid her bills (she sent us a copy of the closed account/paid balances), that the tanks were unsafe (Amerigas inspected the tanks when we took ownership), and that the previous owner had not transferred the fuel to us (the previous owner had written a letter Xferring the fuel). He also promised to amend the problem the same day, and it's 2 months past his promise, ergo, a lie. AVOID, AVOID, AVOID. read more

Amerigas Propane - Propane Near Me - Paoli, Pennsylvania

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We were supposed to be automatic delivery. In January, they didn't deliver, and we were down to 13% in the tanks. We called them about six times, but no results. We heat with propane and have a generator which uses propane. Our area is prone to power outages. We hired another supplier, and had Amerigas remove their tanks. Amerigas was bought out by UGI last year. That might be the problem, but in any case, I'd never use them if somebody else is available. read more

Is it possible to rate a company 0? We have been a customer for over a decade and were paying for automatic delivery We were missed 3-4 times This past winter alone - one of which was during a terrible snow storm where the entire township lost power. We have a generator but because Amerigas missed our automatic delivery we were unable to start the back up power source and ended up with out power for 3 days .....and we have livestock depending on water etc. Customer service was poor New managers at Amerigas with accountability confusion All left for a very dissatisfied experience To top it off we get to pay a significant premium over market! We have switched to Great Valley Propane - Amerigas charged 2.94 per gallon for extremely poor service and left ya completely dissatisfied Great Valley is currently charging 1.75 per gallon and could not have been more polite and helpful read more

I just got a bill for 4.34847 dollars/gallon. According to http://www.eia.gov/dnav/pet/pet_pri_wfr_a_EPLLPA_PRS_dpgal_w.htm the residential price should be 2.77/gallon. And wholesale is less than 60 cents/gallon. These guys are a complete rip off. All my best to everyone else who is benefitting from cheap energy. There's no moral hazard when you have no morals! read more

There are no words for the loathing I feel for this company. They are Uncaring and Unresponsive to put it mildly. They CLEARLY don't care about their customers and have ZERO customer service ethics. We ordered propane deliver on Oct.9, 2020 via their website because "the response time is faster". ETA for delivery, within a week.... being as how it's "just for cooking" I figured I'd enjoy the break from the oven for a week, no big deal. A week later, still no delivery so I called customer service line (after sitting on "ignore" for a half hour, I found that they were very friendly but, basically, ineffective) I was told that the had tried to make a deliver the Monday following my order... now, work with me here, correct me if I'm wrong but, when a company gives you a window of a week for delivery, wouldn't you sorta EXPECT a phone call to confirm deliver address, location of tank, any animals that may be out and impeding delivery as well as time expected? Nope... No call, not even a tag saying that they'd been here - total fail on their part. The customer service rep was sweet and said she'd "expedite the order" to get us up and running. When I went on the website a day or so later, the ETA for delivery was yet ANOTHER FREAKING WEEK OUT, making it now a TWO WEEK ETA... LIVID, I called Customer Service yet again (keeping in mind that when you call you are guaranteed to be on hold.... "Ignore" for AT LEAST A HALF HOUR. I actually drove to a client's house, chatted with her, cut her dog's nails and came home all while ON HOLD. Again, the rep was very sweet and understanding of my anger and diffused the situation quite well, again, promising to "expedite the order".... well, here we are, almost a week later and... you guessed it... still waiting. I emailed CS this time, as I really am NOT in a good frame of mind to actually speak to anyone... I told them to come and get their freaking tank if they don't want my business... Naturally, you can't talk to anyone OTHER than the Customer Service team when you call so forget trying to talk to someone who can actually give straight information on delivery schedules . read more

I rarely write reviews of this nature, but enough is enough. If AmeriGas Propane was NOT the only one who could unlock the lock they put on my propane tank, I FOR SURE would not use them. For the last 3 weeks we've been trying to get a service person over to my home to fill my empty tank which they did, but they locked it as they needed to come into the home to check a few things. Days later, I am still waiting for them to come back to unlock the tank. I just called them AGAIN, and hopefully this time they will call me back with time / day to unlock the tank. I afraid of what my bill is going to look like .... sorry AmeriGas ... but so not happy. read more

This is a very poor company, from the top to the bottom. The customer service agents for AMERI gas are ALL overseas. You can't understand them and they can't understand you. I needed a form for Medicare and not ONE single foreigner I spoke to knew what form I needed. They were clueless. After 4 hours of CONSTANTLY calling AMERI gas Benefits Dept, I finally got a manager named TOYA MELTON, an American. She was BY FAR the rudest person God ever put on earth. Evil, actually. The next day my husband, the 40 year employee, gets an email from a Lynne Haney, Benefits Manager, admonishing my husband to not 'allow' his spouse to call the Benefits Center EVER AGAIN! Never ONCE did she offer to speak to us regarding OUR experience with the so-called manager. I know this is all a non-issue for all of you reading this but I DO think it indicates the type of company AMERI gas is. You will NOT get an American to speak to. As an American, I have a RIGHT to ask to be transferred to the states and the majority of the foreigners laugh at you when you ask to be transferred. According to the the Federal Fair Trade Commision, I absolutely have the right to request an agent from America. But AMERI gas does not adhere to these standards; something of which I am checking into as we speak. There's nothing more boring I know, than listening to someone's failed customer service experiences. My goal here is strictly to advise people of the management of this company from the HR Dept to the Benefits Dept and everywhere in between. To admonish my husband NOT to have me phone there ever again, is discriminatory against me and they provided no resolution whatsoever OR any investigation into THEIR employees. I taped a good majority of TOYA and several others and only wish I could share it with you. ANY company that would allow their employees to treat customers (in my case the spouse of a LONG-time employee) in such a manner is no company I would want to be a customer of OR an employee of. Thanks for listening. read more

Very un compassionate customer service. Don't ever be late with a payment or they take you off budget plan and force you to pay up front before giving you a fill. Our tank is 500gal. For a small section of our home and the generator. I would never recommend them. Plus your tied to them because of the underground tank. Unless you buy it you cannot switch propane company's. The buy out cost is over 1000.00 for a 8 yr old tank. read more

I just had the extreme pleasure of dealing with Mike at Amerigas for an estimate to install propane in my home for a gas stove & fireplace. I had a 2nd estimate coming from another company, but, after meeting with Mike, I immediately cancelled the second appointment and chose Amerigas. It definitely more than compensated for the most unpleasant experience with Wilson oil and gas, who, totally flaked on my previous to today's appointment scheduled. Joe at Wilson, was scheduled at noon yesterday to give me an estimate for the same work scope. The appointment time was noon, confirmed by text message the week prior. When noon came and went, I finally called at 12:30, only to be told, he had no record of an appointment and was still in his office. Definitely not what I wanted to hear after taking the day off specifically for his visit. It put a bad taste in my mouth and made me wonder if this was SOP for all related type companies. Amerigas and Mike, restored my faith in the value of great customer service!! read more

This company has the worst customer service ever. We cancelled service last November because they would not deliver gas. Got Scully and they came out the next day. Amerigas still hadn't picked up our tanks (7) and charged us a late fee for rental. Do not use this company! A business owner. read more

I've never posted a negative review before but I regret ever dealing with this company. I canceled after too many years of probably being charged more than their competitors and running out of fuel. They took 6 months to remove the tank despite multiple calls. Two months later we were billed for a return charge. Our receipt shows much more remaining fuel in the tank than we were credited but Amerigas Malvern could care less. Our new supplier has much more competitve rates and is a pleasure to deal with. read more

This is one of the most poorly run, customer-unfriendly business I have had to deal with and I strongly recommend avoiding them. Unreliable is too kind a description. We have never been late with a payment and they consistently fail to provide automatic delivery that we have paid a premium for. We are always running out of gas and then being forced to wait without even receiving a courtesy call to let us know when someone might be coming. They are not to be trusted. Buy a space heater and a blanket because you will need them if you do business with them, read more