1. AmeriGas - Concord

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Concord, CA

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AmeriGas - Concord

1.1 (19 reviews)
Closed • 9:00 am - 5:00 pm
Updated over 3 months ago

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Bill's Ace Hardware Concord - Broken power cord and plug

Bill's Ace Hardware Concord

(290 reviews)

$$

I recently attempted to purchase a grill online for delivery, but the website kept glitching and…read morewould not allow me to complete the order. After several unsuccessful attempts, I decided to visit my local Ace Hardware store, which is conveniently close to my home. When I arrived, I explained the situation to the supervisor, Craig. From that moment on, he went above and beyond to help. He first tried assisting me with placing the delivery order directly from my phone, but the system continued to have issues. Rather than giving up, he spent a considerable amount of time working through options with me and ultimately suggested that I place the order for pickup. He then personally assured me that he would make sure the grill was delivered. Since it was Thursday and I needed the grill by Saturday, I was hopeful but not entirely sure it would happen. To my surprise, I received a personal phone call from Craig on Friday letting me know that his driver was on the way with my grill. This level of customer service is exceptional and not something you typically experience at a large box store. Craig took complete ownership of the situation, followed through on his promise, and exceeded my expectations every step of the way. A huge thank you to Craig for going above and beyond. Employees like him are what make Ace Hardware stand out. Outstanding service and a truly great customer experience. Thank you!

Love this store! Yes, it's a wee bit more than the Big Box stores, but the help, friendliness and a…read morefairly good selection of hardware. If you use the perks they send in the mail, the value is fairly competitive... Plus, the little garden and trinkets section is very eclectic and fun and pretty nice selections of goodies! Overall a good value, because how can you put a price on helpfulness?

Chevron - Typhoon wash!

Chevron

(185 reviews)

Stopped by here to get a quick car wash and ended up buying the monthly special for 6 car washes…read more Michael was the attendant inside and was very helpful and very patient to go through the different car washes they offer and helped set me up once I downloaded the app. There was a couple before me who was also interested who also bought the monthly car wash and he was very patient helping them and explaining how it worked. Good guy. I've come across many workers and they're usually pretty abrupt and don't take the time to explain like Michael did. It took a while and without his help I'm sure the couple and myself included would've just walked away. A big thank you to Michael for all your help!

I went in to get a simple car wash today and left shaking and crying over the disrespect and abuse…read moreof the manager on duty. I paid 15 for the wash, went in and it was over in 60 seconds so I thought, oh maybe new kind of wash system. Start going through the dryer and notice, my windows look exactly as they did when I went in. Mind you, the car had not been washed in a few weeks due to me being in the hospital. I pull around and go in to ask if I can just go through again. The girl says, let me call someone . This really nice kid come's out to tell me, the manager is on the phone and said we don't give refunds. I told him, I don't want a refund, I want my car washed. He goes back in to manager again, come's out (poor kid looked nervous and did not want to be the one being pushed out to do this). Tells me, manager said no refund, so I ask him to come out to the car so he can see it, he come's out and I show him the windows and he was like, ya, but I can tell, he is not wanting to have to deal with this manager. You could see they were not even cleaned one bit. I ran my finger across it and showed him, I said do you see this, he said yes, let me tell manager. Comes back out, take's me to the car and shows me bird dropping on the side of the car and says, manager says it won't get rid of bird droppings, so I tell him again, I'm not worried about that, look at my windows, (there were no bird droppings on any windows, it was on the side of the car.) Comes back with same answer. I finally say, tell the manager I will wait. In the mean time, the girl is so sweet she see the problem but all of a sudden the manager comes out. I'm trying to tell him I do not want a refund, I just want the car wash and for him to come see that the window didn't even get slightly clean. He starts telling me, if you have been coming her for years then you would know, your car isn't always going to get clean. I was like, What? Then he is starting to point at the bird droppings and I say again, I don't care about that , I know they are hard to get off but look at my windows. He said , ya cars don't always get cleaned. I ask if I can just go through again and he say a big "NO", I said are you really gonna treat a customer this bad over a $15 car wash??? Then he starts saying , 'get out of here. leave, get off the property, your not wanted here". So disrespectful and degrading to be talked to like this, not just for me but for anyone. I'm a business owner in the area for 20 years now and this is unbelievable to me. I tell him I would never be so disrespectful to a customer...He starts telling me, " get off the property, I want you to leave now"! A car pulls up because they see whats happening and I ask, does this car look clean, look at the windows, and both the guy and wife say no, so he shoos them off and tell me to leave NOW!!! I called my bank and told them the story, they will get my $15 back because I wouldn't want this place to get a penny of my money no matter how minor. I called corporate and told them what happened and they were appalled at this guys disrespect to a customer. I did call him a little B*&^ when leaving but that was after being disrespected , bullied and degraded by this man child. I also want to say how bad I felt for the kid he kept sending out with different stories to tell me and why on earth would you do that, your supposed to be a manager. Honestly, read the reviews, the older one's are nice because this place belonged to nice people before and was managed by grown ups. I will never go here again and I would hope no one that reads this will either. I want to add one more thing - I know that the last owner had cameras facing right at the car wash. If something went wrong he would come out and help. I am wondering if he saw it was a women and that is why he felt he could be a bully and try and steal money from me, but then I've read some of the other's and he's done it to men too. I'll post pictures when I can get on , on my phone.

Walnut Creek Ace Hardware - Extension cords

Walnut Creek Ace Hardware

(155 reviews)

$$

I always like going to this Ace Hardware in Waknut Creek…read more They are always well stocked with product and are very helpful in finding what you want to buy. Very friendly and a easy hardware store to navigate than the big stores like Home Depot and Lowe's.

Besides the racial profiling? There were at least four people working here and the only person to…read moregreet me was the woman working up front. The rest of the guys sat around talking to her. I didn't realize that they were about to close, but I just wanted to get an extension cord with multiple plugs on it. I'm talking to my stepson who has worked in a couple of hardware stores about this and this yahoo comes over to me with a young kid and a phone and they proceed to take my picture. He was telling the kid about a wall they have in the back with people who steal. Really?!? At first I ignored them, but he was talking about the wall in the back and how to tell them apart, etc. So it was racist indoctrination at work. I'd just left an organization of professional woman who gave out a $1500 scholarship to a couple of young people. And I'm in grad school, so yes I was tired. And I work full time. But we'd had a small electrical fire and needed this cord so I got it. I was glad to return it to another, closer location and I made sure to tell my story to that employee. But these people are so busy worried about me, they are missing the methy nomads who are truly stealing from them! The truth is that the only reason I went in there at closing was because I was going next door to Whole Paycheck and I realized that they would be open longer. And no, not to steal but to buy something I needed. However, my husband had one at home we could use and I decided to take my money back from the racists. As I left, the one person who greeted me said goodbye. That's not to say that she was a friend or friendly, but she was respectful and I appreciated that. I just hope it was sincere.

AmeriGas - Concord - propane - Updated October 2026

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