AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager. The last time I called to check on the status (March 31, 2025) I was told there was not account history of a case number with an adjustment of the price on it. I was told that after "a certain amount of time" that data "goes away", so I am starting over. Customers are unable to contact local Amerigas Offices for resolution and you must go through a call center in another country. All I want to do id have my bill corrected so that I can pay my bill, but I have zero confidence that this issue would be resolved if I paid any portion of this bill prior to resolution. read more

I am on the "Always Full" program so that I never have to worry about running out. Amerigas scheduled my next delivery on 01/13/2022 but on February 3rd we ran out of gas. Since it was sub freezing weather I called to see where my delivery was...they couldn't tell me. So I requested an Emergency Delivery since I was out and it was their fault. I was told that a delivery would be coming in the next 5 days. Why do they even call it an emergency delivery??? Can you imagine? "This is 911 what is your emergency... there will be someone to help you in 5 days????? Well, they emailed me on the 5th saying that my delivery would be on the 6th. Better than 5 days but not great. On the 7th I called again and they said that there wasn't anyone available to deliver my propane so now it is scheduled for the 8th. Listen people, and listen carefully...DON'T USE AMERIGAS. Got it? If I can save one soul from going what I am going through this review will be worth it. read more

Amerigas - Arlington - Propane Near Me - Arlington, Texas

They are not good, bad processes, drivers are great, Amerigas Corporate is the problem. They should keep their noses out of the local markets and let the local people treat the customer right. read more

Called in November 2021, Scheduled apt for land survey, rental quote for 500 gal tank Dec 23, 2021 between 8-12 - no show no call. 1 week later a rep called to reschedule- scheduled for Jan 13, 2022 between 8-12- no show no call. Jan 21- have a missed call from Jeremy+1 817-995-9722 asking what what am I looking for and to call him back. Jan 29- I receive an invoice with an account number, name spelt wrong with an amount of $248 for a dispatch fee and labor for work never rendered. I never gave my social security # nor did I signed a work order or accepted a quote. But America's Made an fake account and wrote up a falsified invoice ir work never rendered? First call I was hung up on. 2nd call rep said she'll file a dispute, did not connect me to a supervisor and then placed me in hold and never returned to the call. I am on hold now waiting now. This company os a scam and reading all the reviews they are not honest, punctual or reputable. read more

This is the worst company I have ever dealt with in my life! Customer Service does not exist anywhere in this company. Just try and call, see if you can get past their junk phone system. I had a deffective 20lb. tank. The screw top to open the tank had no stop. So on a brand new Amerigas tank the screw top popped off and started spewing propane. My natural reaction was to slam the nut back on the valve and start twisting. Luckily I only suffered minor burns to my finger tips. One would think Amerigas would want to get this dangerous tank out of circulation. I was on hold for 30 minutes first round to talk with a live person, only to be passed off to a different 888 number. I called that new number waited another 30 minutes, only to be passed off to a different 888 number. Waited 15 minutes on hold then was told to bring my tank to Walmart kiosk and they will pop one of the kiosk doors for I can exchange the defective unit. So I head to th Walmart call the kiosk number and no one answered. Amerigas never again, you keep selling you defective products until you seriously hurt or kill someone. GO BLUE RHINO PROPANE FROM NOW ON! I took some pictures of my burned fingertips. I'm trying to decide if I should contact a lawyer. Maybe get one of those obnoxious TV lawyers. read more

Placed an order on the 11th for delivery the 18th online. Ran out on the 17th, expected delivery on the 18th been calling everyday since. Still no propane and it's the 24th. No one will even call me. It's been on emergency status for days, talked to multiple supervisors and CSRs. Very frustrating. read more

Stay away! Every time I need my tank filled there is a problem. After the last time they suggested putting me on an automated schedule. I agreed. They didn't do it right and I wasn't put on it but fortunately I checked on my own and realized I was running low. I ordered more and paid almost $2000. It's been weeks and I both haven't had a delivery and am not on the schedule. Each time I call they say they will put a priority on my account. I'm now down to 5% and am kicking myself for listening to them and not just ordering from a competitor weeks ago. read more

The technician came to my location in November 11/29/22and did a site evaluation,the technician said call the office and schedule the delivery for your tank and gas,and I did that.I called and was told that I would have delivery on 01/09/23 and no delivery,the lady said we apologize for the mix up and We have scheduled a delivery for 01/23/23 at 11:00 and I called again and was told by a rep. from Cleveland ,Ohio on 0125/23 that I would have delivery on 01/30/23 between 8:00 a.m. -12p.m,and nobody called me and no delivery from Amerigas at all. From 01/23/23-today 02/01/23 I have talked to 21people at Amerigas, numerous service reps,numerous supervisors,several resolution departments,put on hold numerous times to no avail and I am told the same thing over and over again that they are escalating this,emailing this to upper management and Sir someone will be giving you a call and when I called today the lady who was very kind tells me the new delivery date is going to be 02/20/23 and I told her that is not good enough because I have been waiting for over a month for a tank and propane and still no resolve.I told everyone I spoke with that my building is freezing cold and we have to leave my office,transfer the phone,my assistant and myself go home to work,leave a message on the door and let the delivery people who come call me and I come back to the shop to let them in so I can put the deliveries into the warehouse. I moved into this building 05/01/22 and I let my Landlord know that I have been catching hell with Amerigas trying to get gas to my warehouse so I can operate my business properly on a daily business.Will the Management/Corporate team take a look at my situation and call me and deliver my propane tank and gas to my place of business. James Harris Justin Moving Company,Lancaster,Tx read more

I rarely take the time to write reviews but my experience with Amerigas-Arlington is so bad I felt compelled to let others know. I called to get two propane tanks refilled, and the (800) number is a sales center. A very nice lady help me set up an account and informed me before the tanks could be refilled there would need to be a safety check done. I have one tank for the gas range and two tanks for the pool heater. I informed her that we were remodeling the kitchen and could not perform the safety check until the gas range was reinstalled. She said no problem, she would inform the local office. Three days later the truck showed up to perform the safety check and fill tanks, I told the driver we were not ready and no one had called to set up the appointment. A week and a half later I received a bill for $75 for a service call. I called the local office and was transferred to Crystal who could have cared less and was one of the rudest people I have ever encountered in retail sales. She said she had personally called and left 3 messages and since they were not returned they automatically sent the truck out. I did not receive a single message from Crystal and I myself am in sales so my voice mail is checked religiously. I called back and asked to speak to a supervisor, the phone rang unanswered, I called back and asked for a voice mail, to be told they do not have voice mail, I asked if there was anyway get a hold of a supervisor, I was told she would email Dan and he would call me back. Thus far no response. All of their advertising touts "where customer service and safety are our priorities", if this is how they handle customer service, I would be concerned about how they handle safety! read more

It is December 2013, and we are not happy with AmeriGas Little Elm, TX. Unapproachable We called AmeriGas twice last week--Monday and Tuesday --and left messages when our propane tank showed 20-25% because we needed to have more put in. The voice mail messages we heard said that they were having a high volume of calls and would call us back. They never did so. Promises Made We finally called them back on Friday of the same week because propane showed 15%; we ordered propane. The lady with whom we spoke then said they would deliver within 3 to 5 business days and that they were delivering Saturdays also and were sure they would get to us soon. We are a family of seven with young children. No Delivery Urgency A week later now, Monday, WE call them back because it is 20 degrees out and our propane tank shows 5% now and the lady with whom we spoke today made excuses and asked for additional monies, $125.00, to make a special delivery to us or else they will deliver what we ordered on Friday. We do not think we will have propane to last in these cold temperatures. She said "other people kept calling back until they got through and were provided with propane." We asked to speak with someone else, who is unavailable at the time and she said would call us back! Poor Customer Service We are very disappointed and unhappy with AmeriGas Little Elm company and its people who show a lack of urgency, a lack of courtesy or indifference to customers, poor customer service skills with a willingness to charge customers extra for propane. It's a good thing it is not Texas in summertime and we are not elderly. Our advice--go elsewhere for your propane. AmeriGas Little Elm already has too much business. read more

Price Gouges - Overcharged almost $1.00 more a gallon than other companies. The only reason I gave two stars is because of the delivery driver being an exceptional guy and the lady whom I spoke with at AmeriGas seemingly doing everything she could within the confines of the AmeriGas conglomerate's policies to make it right. It is AmeriGas that is at fault here! They wanted $385 for 100 gallons of propane delivered while two other local companies were charging $290. I had paid $295 for 100 gallons from AmeriGas a month prior. Buyer Beware! read more

As new customers, we we called for service on the Friday before Thanksgiving and were offered a promotion that waived initial tank inspection and first dispatch fee. The first technician said he could not deliver gas until the tank was emptied of the 5% remaining gas (about $30 worth of propane), the leak was fixed and the valve replaced (about $200) and it couldn't be done until Monday after Thanksgiving. Not on Monday, but Wednesday, another technician said we did not have a leak, did not need a new valve and he would get us on the schedule for the next day since it had been 10 days since our first call when we discovered we were at 5% (new house we didn't have experience with.) The gas was delivered 3 days later at 8 PM by an exhausted driver who said he'd done 21 deliveries that day. We went without hot water and heat for 2 days. Then they billed us for a trip fee, new valve and service charge. I had to phone them to get that taken off bill. On second request I called at 20% on Jan. 2 to order a delivery. After several calls and NO INFO on my online Account Status of Delivery, they came at 8 PM on the 11th of Jan. Bitter cold much of this time so we kept the house darned cool 65F and turned hot water to low. The day after the technician filled our tank, the Manager called to say he was doing all he could to keep his drivers working safely, that they were permitted by TX Dept of Transportation to work extended hours. And he apologized for the difficulty we had. Simply recommend you use Amerigas ONLY if they are close by you - as in within 2-3 miles. I wish them the best as do their stockholders. read more