They were great and fast! Diego was exceptional at helping us with a nail in our tire. We were on the way to an event and had to stop because our back tire was losing air fast. He was able to get us in quickly and handle it in under 20 mins. So grateful for him to make that happen. Trevor and Julian were also great at helping make it all get patched up fast.. they also gave us the nail afterwards lol I would come here again if I need to! read more

America's Tire - Tires Near Me - Ontario, California

I had a 3:00 PM appointment for a tire rotation and balance. I called ahead to say I would be 10 minutes late and arrived at 3:10 PM. After waiting in line until 3:20 PM, Jake assisted me with the tread measurements. As he walked away, I had to remind him to record the odometer reading. He said, "Oh yeah, I forgot." I also specifically requested 35 PSI in all four tires, despite the 26 PSI listed on my door, and Jake agreed. My car was ready at 3:44 PM, and Jake offered an alignment check, which I accepted. At 4:10 PM I got up and checked with Jake, he told me I was next, with only one person ahead of me. At 4:40 PM, after waiting about 50 minutes for the alignment check, I finally asked another employee about the status. I was then told the alignment technician had already left. Nobody had informed me! Had I not asked, I could have continued waiting for nothing! I understand delays happen, but basic communication should not be too much to expect. When picking up my car, I asked whether the tires had been set to 35 PSI. Neither the employee nor Jake could confirm. I was told to wait in the tire air-check line, where I waited another 10 minutes. The tires were only at 30 PSI, so they had to be adjusted to my requested 35 PSI. To top it off, the odometer reading on my receipt was off by approximately 70,000 miles. These repeated oversights, unnecessary waiting, and poor communication made this a very disappointing experience. Jake needs to improve his attention to detail and follow-through. I've received excellent service at every other America's Tire location I've visited, so this experience was especially disappointing. I know the company takes pride in customer service, and I hope management addresses these concerns. For now, I'm lowering my star rating until I have a better experience at this location. read more

I'm not really sure what the point of having an appointment is if the scheduled time isn't being honored. I had an appointment today at 11:00 a.m. to have my tires rotated and balanced. I arrived about 10 minutes early, yet our car wasn't even pulled into a service bay until 12:02 p.m.--more than an hour after our scheduled appointment time. I understand that tire rotations are a complimentary service, and I realize paying customers may need to be prioritized. However, when customers schedule an appointment, they plan their day around that specific time. I don't think it's unreasonable to expect the vehicle to be serviced reasonably close to the scheduled appointment time. I want to emphasize that the staff at this location is always very friendly, courteous, and professional. My concern isn't with the employees themselves, but rather with what appears to be a fundamental problem with the appointment system and how appointments are being managed. If appointments can't realistically be accommodated at their scheduled times, then the system should probably be reevaluated or customers should be given more accurate expectations about wait times. read more

I need new tires as my job will take me to places. I picked America Tires because if you buy 4 new tires with certain plan you can take care of tires by getting free rotations and accidental replacement warranty. Service representatives are very friendly and helpful. I come to this location or Puente Hills locations to get free air and flat tire repairs. Price is really reasonable, and they offer wide variety of brands for most of vehicles. Their website is easy to use! Highly recommended! read more

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I took my truck in for them to replace a flat tire and place my spare tire back underneath and this is how they left my spare tire, upside down and extremely loose! read more

America's Tire - Tire is upside down and loose, this thing could have fell off and caused an accident! - Tires Near Me - Ontario, California

I'm not a handy guy. I don't do my own car stuff. Don't change my own oil or "adjust the valves". Whatever that means. So I'm certainly not going to change my own tires. America's tire is where my wife and I have always gone to get tire stuff done. I have an old beat up 99 Ford F150 that has 300,000 miles on it and it finally needed some tires. Of course I went to America's tire got a great price on four brand new tires. They put them on as I sat at Krispy Kreme doughnuts and enjoyed a delicious crème filled doughnut and a hot cup of Joe. Don't tell my wife. Within twenty minutes to twenty five minutes I got the text that my truck was ready and there it was with a whole new set of shoes. Thanks America's tire from guys like me who don't wrench on their own cars. read more

America's Tire - Nice! - Tires Near Me - Ontario, California

I've been going to America's Tires for 20 years. Very friendly and professional. It's my go to Tire store when I need tires

No sense of urgency. They take their time to even ask what you came in for. They don't stick to them time they say they will have your car ready by. They should have better communication if it's not going to be ready with the time they had previously given you without you having to ask. They only started my car because I asked about it. They should value your time more. They seem to lack communication between the techs and salesmen. There is no accountability within their team and what they commit to. Once I asked they started to have better communication. They seem to want to upsell you and not just take care of what you came in for and let you just figure out what you would like to do on your own. I also asked for paperwork for the inspection so I can show car dealer since I just purchased this car and for some reason they didn't think they could do that. So strange. I took a picture of their device that reads the tire threads but that's all I have. I don't know how you do business that way and expect to make a purchase happen without any paper trail for people have. I guess I'm used to going to Glendora location, receiving great service, paperwork and good service even just for a patch. My advice to anyone is, drop your car off if you can and come back when they notify you it's ready. read more

Made an online appointment to get my tire fixed. Waited in line for 15 minutes to check in and drove a half an hour out of my way to find out that they are out of glue and that was it. No other offer for help. Would've been nice to have received a phone call to save my time and money . They Just said sorry and bye .Never coming back and will never buy tires from this company again. read more

Got new tires on my car here. They did a great job. I ordered online and got a great deal. Very helpful and good service. Asked for a wheel alignment but they checked and said it was unnecessary. They Have integrity! read more

America's Tire - My Chevy Camaro with the new tires! - Tires Near Me - Ontario, California

Came here today to do a tire rotation for my Tesla but also an alignment inspection. Service is great like every Americas tire. I wouldn't go to any other tire shop. Great value also since the tire rotation is free and the alignment was cheaper than Tesla. read more

These guys right here saved the day!! Was getting my Tacoma serviced when I am told there is a nail in my side wall. Dealer says, it can't be fixed. Quote me almost $375 for 1 tire. I am at 8/32 all the way around so I know i have a lot of life left in my tires. I check my i voice and it says the nail is on the shoulder. Still not wanting to pay that much for a tire, i go to my trusted America's Tire. These guys were professional, courteous and immediately inspected my tire. Turns out the nail is not on the shoulder and is repairable! Got that take. Care of plus a rotation of all four and I am out of there in leas than 40 min!!! Kevin and the others were AWESOME!!! read more

Just like to take a moment to recognize both Jake & Zebulon for the level of professionalism displayed by both. Polite, courteous and respectful. Been coming to America's Tire for more than 20yrs and because of the Customer Service and attention to details. We will be back for all of our Tire needs. Family entails 15 cars in all .... read more

Always smooth process, friendly staff, and work is completed on time. Tremendous consistency on always being great service.

I've been coming here for probably 20 years! It has been a while since I'd visited. Man, this place has really changed! The interior looks great! It's so bright and welcoming with plenty of chairs and counters for work space! I've always been pleased with the service I receive from America's Tire, and today was more of the same. I did actually visit their website prior to visiting the location. I was able to pick out my tires online, pay online and schedule an appointment to get the tires installed. They texted me a reminder this morning, with a link to "track my journey." I informed them via the website when I was on my way and when I had arrived. Upon arrival, I was a little concerned because they looked very busy. Thankfully, I was helped right away by Nicholas. He was very kind, helpful, and we even chatted about football a bit. Through the website, I was able to track when my car was being serviced and informed when it was complete. I was out of there in under an hour! Thank you so much, America's Tire and Nicholas! read more

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Arrived at my 2:15pm appointment and waited 45 minutes for my tire to be looked at. I then waited two and a half hours after my appointment time to have my car started. I was quoted as the car being finished at 4:18pm, when 4:20pm passed and my car was still where I parked it I asked what the new time would be. I was told my car was next on the list and would be a few more minutes. Five more cars were sent to the back after I was told I was next. It wasn't finished until 4:55pm. This level of service is unacceptable, if you're obviously behind don't promise it will be done. I would have brought it back on a day I had three hours to wait for two tires to be replaced. It took them less than 15 minutes to replace my tires once they actually brought it back. I don't blame the technicians, but front of house needs to work on their coordination. read more

Was referred to this store by a friend and let me tell you, the place did not disappoint. They were fast, professional, courteous (YES EVEN TO THE ONES WHO DIDN'T DESERVE IT). Diego took care of me, was honest and upfront when it came to pricing. Let me know what I needed and did not try to push extras on me. Now, I will admit, I'm a little bitter because this friend of mine told me there's a worker there who resembles Ben Affleck... I get new tires and get to see Batman, I'm in! However I did not see said employee... Although, I did notice another employee who look just like Tom Holland... When Batman isn't available, Spider-Man is the next best thing. I digress... This place will forever be my spot to get tires from! Thank you America's Tire ... PS, I'm coming back to see Batman read more

Was told a simple tire replacement was going to take an hour. After hour 2 I asked how much longer and I was told another 15-30mins. I noticed customers who arrived after me kept getting their cars serviced. It took almost 3 hours. There was no sense of urgency. I love americas tires/discount tires but this location I would not recommend. read more

I gave America's Tire another try after a bad experience a week ago, and they disappointed me again. I trusted them to install my tires properly and keep my car safe -- what a disappointment. I had two new tires installed, and the job wasn't done right. One of the lug bolts is missing entirely, and the rest are loose. If I hadn't happened to notice the missing bolt, I never would have caught this. Beware: check your bolts and tires before you leave the lot. This is a safety issue, not just poor service. read more

Guys up front will try to make you spend every last dollar no matter what service you're getting. They'll stare at women and whisper to each other about them as well. Even though they say you can get your tires serviced at 4/32, if they don't feel like working on your car they can refuse service. Clown show all around if you ask me read more

First of all, amazing service. PAUL, YOU ARE THE BEST! My husband, my 1-year-old, and I were out running errands when we suddenly got a flat tire. Thankfully we were close by. When we pulled up, they looked super busy and all the stalls were full. I asked how long it would take since I needed to get back to work. Paul asked if it was okay for him to work on our car right in the parking lot, and of course we said yes because we were in a rush. He got it done in less than 15 minutes! He was so kind and attentive. I honestly believe he's going to go far, and I really hope he has an amazing future. This is what real customer service looks like. read more

I bought four tires yesterday - original plan was two. I went a good time as there was a sale for $100 off for tires and it just made sense to buy all of them/better deal. This place is busy because they have great prices most of the time better than Costco although they will match Costco's price. A big thank you to Frank he was patient and I appreciate his honesty. The guys work hard there! I will definitely be a returning customer read more

DO NOT COME HERE! They have several claims of people's cars being damaged. We had two appointments for two cars last week. They took both of our vehicles later than the appointment times. On top of that the tech hit our car and now we have damage. We told the manager Jose Cordero and he backed up his employees and said they didn't do it and they do not have cameras good luck. We had to make a complaint against him also to corporate. Now we have a claim started against this location. I have been a customer for over 15 years. I will NEVER use this location ever again and advise others to not use it either! read more

Amazing service from Cristian, Jose, and Mike! Everyone was very helpful and friendly! Highly recommend this place because they were not pushy about add ons...rather they were informative and will come back to buy tires from them read more

I have been coming here for years. I bought tires for a 2013 Passat, 2017 Volvo V60, 2017 A6, and a 2022 A6. I took my car in 10 days ago and got a set of 4 tires installed. When I was leaving there was a thick white lubricant on the wheel dripping from the tire. I touched it and it was wet so I just thought it would come off. Yesterday 9 days later I took my car for a wash and I saw the deep scratch on the wheel where the lubricant had been. I recently paid to have a guy come and fix the curb rash on my wheels. The way the white lubricant was perfectly placed over the scratch, the person knew that they scratched it . I went over there today to talk to them and I thought maybe the guy that did it would take responsibility, but of course not. They don't even know who does each car, its a crew. The assistant manager came and said it wasnt them. Their employee did it and tried to hide it 100%. Its hard I had been there so many times, I never figured I need to inspect my wheels thoroughly. The assistant manager just blatantly said it wasnt us. He could have been It may have happened, but you should have came earlier. Im dissapointe. The person that did it lacks integrity and because of association Americas tires by Ontario Wheels is an unethical establishment. Beware and take time stamped pics of your wheels when you drop your car off there. An employee scratched my rim then put lubricant over it to hide it. read more

America's Tire - Scratched Rim on Audi - Tires Near Me - Ontario, California

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Absolutely ridiculous experience at America's Tire today. I had a scheduled appointment for 10:45 AM and somehow still sat there completely ignored while multiple walk-ins were helped before me. I informed staff more than once that I had an appointment, yet no one seemed remotely concerned. I wasn't even acknowledged until around 11:00 and my car wasn't checked in until 11:07. What exactly is the purpose of scheduling appointments if your staff is just going to pick and choose who they feel like helping first? The waiting area was full of people who arrived after me being assisted while I sat there watching it happen in real time. To be fair, when I finally brought my concerns up to one of the staff members, he was understanding and acknowledged my frustration, which I appreciated. My issue is less with him personally and more with the lack of organization and time management at this location overall. If this location cannot handle scheduled appointments properly, they should stop offering them altogether. read more

Dear America's Tire Customer Service, I am writing to formally express my dissatisfaction with the recent experience I had at your Ontario, California location. My family and I have been loyal customers for over 15 years, consistently choosing your store for our tire needs. Unfortunately, the service I received on my recent visit has left me extremely disappointed and concerned. On Friday, May 2nd, I visited the Ontario location for a new set of tires and wiper blade replacements. After waiting approximately an hour and a half, I returned to check on the status of my vehicle and noticed that the wiper blades had not been replaced. I brought this to the attention of the manager and technician, and simply requested a refund for the wipers. However, the technician insisted on installing them at that point. While installing the wiper blades, the technician accidentally let one slip, causing it to strike and crack my windshield. He did not offer an apology and appeared shocked before walking away to get the manager. When Manager Jose arrived, he acknowledged that the technician did not follow proper protocols--he failed to use a mat or any protective measures. Manager Jose stated, "I guess I owe you a new windshield," but also failed to offer any apology for the damage or the inconvenience. It is now Tuesday, May 6th, and no one has contacted me regarding the promised windshield replacement. Meanwhile, the crack has grown in size, and I am concerned about the safety of driving the vehicle and the potential for receiving a citation due to the windshield damage. This entire experience has been frustrating and far below the standard of service I have come to expect from America's Tire. I respectfully request immediate follow-up regarding the replacement of my windshield and some form of acknowledgment or remedy for the inconvenience and lack of professionalism shown by your staff. Thank you for your prompt attention to this matter. Update it is now may 22nd and still haven't got my windshield replaced. Fleet Response is the worst "Customer Service" I have ever dealt with. They have been giving me the run around. read more

America's Tire - My Toyota $ Runner cracked windshield. - Tires Near Me - Ontario, California

Don't expect quick service. Almost every time I come here the "promise" time of rotating tires is WAY longer. Came today at 3:10p, it's been nearly 2 hours and my car hasn't been seen. I'd recommend looking elsewhere for tire service. read more

I've been a customer of America's Tire for years, previously going to the Torrance location. This was my first time visiting this location. I needed to replace a tire because my newish car blew a tire on the freeway on the way to work (very frustrating). Came here and they were able to find the tire I needed. Only thing is that it wasn't going to get delivered for a couple of days. That's wasn't going to be an option because I needed to drive a lot back and forth from work, so they were able to find a similar size tire that I was able to use very temporarily at no extra cost! Also, the person helping me was able to find a way to have my cost on the new tire lowered since the tire was pretty new with most if not almost all its tread intact. I set up an appointment and everything was very straightforward and easy. Really great experience with these folks! read more

i made an appointment for a simple tpms change. frabcisco c. helped me and checked out everything. i was told it would be ready in 30 minutes. i got a text saying it would be ready in an hour and 30 minutes. after waiting for an hour and 30 minutes, i went back. they did not touch the car - the technicians do not know which side they need to fix. i wasted an hour and a half for nothing. what a disappointment. read more

Kevin and Julian at America's Tire provided outstanding service. This is the second great experience I've had here, and each time the team has been professional, helpful, and genuinely focused on taking care of their customers. They really went above and beyond to make sure everything was taken care of, and for that I'm forever thankful. You can tell they're for the people and not just trying to make a sale. Because of service like this, I'll continue doing business with America's Tire and recommending them to others. read more

I wanted to make a shout out to Kevin and Daniel for their outstanding customer service. Long story short, even though I was only there for like 23 minutes and it was my first time there, I knew that they won't let you get back on the road unless they know for sure that you are safe and your vehicle is in working order. 100% I will be coming back there since I'm a regular customer at the Jiffy Lube next door. I already recommended this place to my coworker and Tio. read more

Was on hold for ten minutes and my hold call got hung up on.Then just drove to the store (another 20 minutes),no one tried to call back. Stood in line for another 10-15 then was greeted with the worker immediately wanting to put me on a waitlist not even asking what i needed or anything?For what I've already been waiting...Keep in mind one of-the other workers was talking to a customer on the phone the entire time i was physically standing in line.Never had a poor experience with Americas tire...Tried to call to ask the manager if this was how the location always conducts business and no one even picked up my call ‍Big lack of hustle or any sense or urgency at this location.You go to any other locations and you got people quite literally running around getting stuff handled. read more

Quick service on a busy day, and everyone I interacted with was friendly and helpful. My only real issue was that I was charged for the warranty without it being mentioned or discussed beforehand. I was going to add it anyway, but as a former salesperson, transparency matters to me. It may be company policy, but it still caught me off guard. If it's a good service, you shouldn't have to hide it read more

Fast & friendly service! I ordered new tires online and made an appointment to get all of my tires changed. Was in and out of there in about 30 minutes. read more

Wonderful customer service. They have done a great job with my cars. I usually book appointments online very convenient and they complete the work on time! read more

Came for air fill to tow but who was working lowered my PSI to 30 I went to American tire in Fontana great staff and not incompetent

So these assholes lied to me telling me I needed new tires and new alignment so end of story the car never needed an alignment job they made the alignment problem even worse and caused even more problems that costed me hundreds Ed also some who worked their decided to put a screw through my transmission fluid pan and messed up my car even worse and caused my transmission to go out so long story short I had to pay thousands more to get an entirely new car because of these losers I don't ever reccomend going to the one at Ontario mills and if you have to then keep a close eye on your car while it's in their and even after they just fucked my car up 100 times worse read more

I think they are absolutely the BEST in great customer service, especially for women who are NOT mechanically inclined. Not only do they show you, they tell you in ways you can look it up for yourself. They change flats, check tire pressure all at no charge. If they can't fix it, they will recommend a business( no pressure). read more

Excellent customer service! Even got an alignment all within an hour, highly recommend this company great warranty as well!