I came in for a car wash and to have the car vacuumed and the windows cleaned. The exterior wash was adequate. I pull around and where typically at any other car wash there would be a foreman to look at my receipt and determine which wash I had purchased. At this place, I was left to figure it out on my own. I asked one of the guys working in one of the bays what I should do with my car and he said to just pull in to one of the bays, which I did. And I waited. And waited. And waited. All the while the guys working continued meticulously (read: slowly) detailing the cars in the other bays. I waited by my car because I wanted to make sure that no fragrance was used and also that no Armor-all was used on my dash. I waited about 10 minutes and then I shut my engine off. I waited a few minutes more and then moved my car out of the bay, went inside and requested a refund, which they cheerfully provided. In fairness, the outside wash was adequate. They did provide an attendant to interpret their not-very-user-friendly touchscreen menu where you pay for your wash. I am going to suggest that they ditch doing a full-service wash and just take appointments for detailing. The setup they have isn't conducive to what a normal car wash should offer. read more

Stopped into today, used to be a great place, efficient, pleasant and fairly quick. Not sure what happened today, cars backed up, taking one at a time, the vehicle before you had to exit the wash before they started the next car. The prewash took a lot longer than it should, but they did go over the entire outside and the tires and wheel wells. The help was pleasant enough, should not have take a half hour just to get into the wash, only three cars in front of us. As I said, it used to be a great place, not so much anymore. The price beats any of the other car washes by a mile, but service does suffer! My car was very clean though, so there is something to be said for that! read more

Used to a good car wash. But recently changed owners and it went down hill fast. They do not seem to be maintaining it. My car has more spots on it after a wash than before. The machine doesn't rinse the passenger side at all and you get dried soap residue. Add to that, they raised the prices. So I started washing my car at home. Picture attached is prophetic, the vultures are gathering. BTW, the other car wash in town is no better. read more

America's Auto Spa & Lube - Vultures at the entrance. - Car Wash Near Me - Sebring, Florida

This is a tale of three impressions and proof that 1st impressions aren't always the most important! 1st Impression- I blew into this massive facility on a Saturday afternoon because my car was filthy. I expected to be looking at some kind of good-better-best menu of choices but that was not the case. I was presented with a confusing array of almost ala carte choices that were difficult to figure out. All I wanted is my car super cleaned both inside and out! With lots of questions I finally settled on some choices that were going to cost me about $55 and I was fine with that. The next problem was they were so busy they couldn't do it immediately and offered me a noon appointment the next day. Arrrrgh! I agreed and drove away with a 1st impression of mediocre. 2nd Impression- The next day I show up about twenty minutes early and was pleasantly told that was no problem. I was asked for my keys and was told it would be about ninety minutes. I was welcome to wait in the huge waiting area. I declined and headed to one of the numerous restaurants within walking distance. So my 2nd impression was solid. 3rd Impression- I returned in about an hour and hung out in the nicely appointed waiting area with much appreciated AC and Wi-Fi. I could see my car being detailed on a closed-circuit camera and that was cool. As promised, it was ready in ninety minutes at the agreed price. You should have seen me smile! The windows sparkled inside and out. The interior was immaculate. The exterior was spotless. You would have thought my car was just driven off the showroom floor! So my 3rd impression was wow! In my opinion, these folks need a better way to present their services. They have a very comfortable waiting room and the end result is excellent! I'll be back read more

America's Auto Spa & Lube - Massive car wash and detailing facility. - Car Wash Near Me - Sebring, Florida

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They will Lie to you. Bought a month subscription. Promised me that they would not auto refill my credit account. Wrong they did. Talked to them said to bad . Half of the equipment doesn't work. Stay away from this place. There's better places than that place. read more

DO NOT trust this lousy establishment with your vehicle. Management is so awful, they've gone through more workers than any other business I've seen. They put the wrong oil into your car without a care in the world and will up charge to make you think you got the oil you PAID for. The have tried over and over to rebrand but it won't work when you have incompetent workers and management. Please save yourself the headache and drive a little bit down to a different car wash-there are plenty others that are deserving in town read more

Unbelievable Bad, NO management overseeing the quality of either wash or wax. I paid top dollar for a wash and wax and got nothing for my money. Terrible from start to finish. 1. Person assisting in helping with selection just happened to be out from behind the counter at that moment. NO one was assigned to assist in selection. 2. Pre-wash was so poorly done, completely careless attitude. 3. After washing, I had no idea where to go. None. NO one to assist. I had to get out of the car and ask. The car behind me almost hit me. 4. After finding where to go, I entered the building and found personnel chatting, caring less about doing their job. 5. Found out that they had only a regional manager that was rarely there. 6. Wax, really, where? Try and find it. 7. NO vacuum of the car. 8. Only Armor All was on the tires, nowhere else. 9. Historically Bad experience. 10. NO comment box, 11. The car's top dashboard was only wiped down; the rest of the car was not touched. 12. Only plus was Dunkin Donut coffee and Clean Bathrooms. 13. Horrible, Horrible, Horrible. read more

Raised prices and parts of the equipment doesn't work. Car only got half dried. Car did not get washed good. Complained inside to a woman who said, "I can't help you, I am just an employee". I asked for the manager and she said that's me. She was also very rude and yelled. read more

I went to The Palms to have my car washed. Although I paid $20 to have my car washed by the automatic washer, it never happened. The washer ruined my wheel sleeve and I had to remove it manually with no help from the employees. I came the following day to talk to the manager and was told I would have to talk to the owner. I set up an appointment with the owner and he failed to keep the appointment. I took pictures and showed it to the manager and the owner called me and said he would not cover my damages. Thought about taking him to small claims court but it probably would have cost me more than the $450 for repairs. Absolutely would not recommend this business to anyone. New ownership has ruined what was a decent place to have your car washed and detailed. read more

DO NOT USE THE PALMS CAR WASH IN SEBRING FLORIDA! My car was damaged from their new equipment and they refuse to do anything about it. They're disclaimers say that they are not responsible for after market items but this was a factory installed trim. The person in charge was completely rude and dishonest and I was threatened that she will call the police on me because I tried to lodge a complaint! DO NOT USE THE PALMS CAR WASH IN SEBRING FLORIDA! I thought that maybe now that they have all new equipment that they would have been compassionate to a paying customer but they don't care one bit. I cancelled the charge on my card and I will pursue this with my insurance company for them to charge the owners for the damage. DO NOT USE THE PALMS CAR WASH IN SEBRING FLORIDA! read more

America's Auto Spa & Lube - Car Wash Near Me - Sebring, Florida

This place is under new management. They now charge more than the 20 dollar ultimate wash to get it vacuumed and the rest. They also didnt have some of the wash functions working right. My truck went through twice becausr i told the manager it was still dirty. After the second time through it still looked terrible. I will not return read more

Stopped here after my car was plastered with love bugs near Labelle on hwy 29. The system they have here is great. There are two lines but they let folks through in an alternating pattern. First, a guy sprayed all my bug goop with something and a minute later vigorously scrubbed it all down. He did this again just before my car entered the wash. Your car in neutral, you are pulled through and there are so many lights it reminded me of a Disney ride. After it was done, all the bug goop on my windshield was gone. Not all of the love bug bits were removed from the front bumper, but they were easily wiped away later. I got the $15 wash with no add-ons and it was perfect. Since I know I'll be driving to Labelle and getting plastered many more times, I'm glad there is a place to get that stuff removed. read more

In March 2023 I washed my new RAM truck using the tunnel wash. I've had a membership and had used wash several times. This time the tunnel didn't disengage the top bar and it crushed the chase bar on my truck. I estimate $500 damage, below insurance deductible. The kid "acting assistant manager" said the owner wasn't present but would call me. The low life, coward hasn't called me to this day. You take the liability of your vehicle into your hands if you use this business. It may be a matter of time until you have to fix your own damage. NOT so much as a call or a SORRY! Don't believe me try calling the business. read more

Excellent service! Helped us get the bugs off before paying for our wash. Even pre washed the car. Amazing! Will come back.

after using credit card at car wash it would not stop the clock when I was done and ran it up to 15$ for like under 3 min.

I love this car wash. You can get a $5 drive through with guys guiding you through. Everyone is so nice. The wash is great. I won't go anywhere else read more

This is the absolute WORST car wash I have even been to. Don't waste your time or money here. You'd be better off paying a high school (or even elementary school) kid to do it. At least then your expectations won't be dashed. I won't even mention how the entire property is an absolute dump, how many of the trash cans are overflowing, or how many of the vacuums don't even work. Oh wait. I just did. I've spent $60 over the course of the past 3 days here. When I went in to talk to the "manager" and he wasn't the least bit concerned. This was my LAST visit. Ugh! read more

They suck! Half of my vehicle is still dirty, they wouldn't give me a refund or let me go back through. They use to be really good. I don't know what happened, but if they continue this way they'll be closed soon. Giving one star is pushing it. read more

Rip off. Dont pay for a full sevice job Just paid 32.25 and got a 5$ wash. Lousy customer service and a terrible job. read more

Be careful. They charged my credit card for months unauthorized. Said it was a mistake and would reimburse me. Many months and calls later and still no response. Now saying new owners and not responsible. Thieving maggots!!! read more

Horrible. Based on the previous poster's review and final experience, I called and made an appointment. Drove there and dropped off our vehicle. We were told it would take several hours. Three hours later we get a phone call that they got busy and never got to our vehicle. We won't be back. read more

Worst car wash most times only part the wash and dry equipment manager is very rude she was screaming and yelling at a customer when told she was rude she stated she was proud to be rude. Very nasty mouth other employee try to stop her from yelling. read more

Got a full service and was amazed by the the look of my car coming out of the wash. The interior was a top notch job this is my third visit and im glad to see the consistency of their work. Im definitely going to join their unlimited club now. read more

Always do an amazing job. Their trying, with lack of responsible employees out in the world - every time I take my car and my husbands truck, we are very satisfied with the job they do! read more

VERY DISAPPOINTED... I wanted my truck washed and vacuumed. When I drove up the huge signs are very confusing... A man walked up and asked if he could help. I told him I wanted a wash and vacuum. He told me the 18.00 dollar wash was what I wanted. He took my card and entered the 18.00 wash. I drove forward to start the wash. The same man started washing my windshield and going around my car to do the back window. Another man motioned for me to pull forward. I started going through the washer with only half my truck "debugged". I figured the washing would get the rest of it off. So when it was done washing I pulled around to get it vacuumed. I asked a different guy if it mattered where I pulled up. He looked at my receipt and said I didn't get a vacuum with what I purchased. I told him the man that took my card and entered it into the machine said that's what I would get. He took my receipt over to another guy and then he came over to me. I told him the same thing and he told me there was nothing he could do. I asked him to at least get the bugs off my windshield and he said if I wanted to pay more money he would clean my windshield and vacuum my truck. He explained the car wash did not grantee bug removal. I told him that if I just wanted a simple car wash I would have chosen the 5.00 car wash... not the 18.00 one. I will never go back and I really wish he would have just apologized for the mistake and made it right. I was tough that the customer is always right... ESPECIALLY WHEN THE EMPLOYEE MADE THE MISTAKE... read more

Place was great always packed until a month ago when it changed hands; price rose by 40 percent and seems the place isn't properly maintained; things have been falling apart. I cannot recommend this car wash. read more

If I could rate this a 0 I would. It's like I went through a light rain shower while driving down 27. Literally nothing came off. Only good job about it was the vacuum and that's because I did it myself and also had to move my car because one of the vacuums didn't even work. Also prices went up due to the fact of new owner- personally told by one of the employees. read more

Will never go here ever again. Bought the 20$ wash expecting them to clean the inside of my car like they usually do & was told it was 15$ MORE TO CLEAN THE INSIDE!! & there was still dirt on the outside of my car after paying 20$ just for a exterior automatic wash! The free vacuums suck!! Very bad expierence if I could give them no stars I would read more

Very poor carwash. Many brushes or services not working or shut off. In spite of them being turned off they will still let you pay for them up front in the hope either you don't notice or don't bother complaining. Find another place to wash your car. This one is really not worth it. read more

I don't know what happened. This car wash was fantastic when it first opened but know only half the brushes work and don't get the wash I paid for half the time. It has really gone down hill. read more

They do a wonderful job of getting the bugs off of my white car. My white dog had shed all over the black interior. Seriously, it was a nasty mess. She was in the car with me over a 2 day drive. The car was so dirty, sandy, fairly and Road trip dirty. Y'all know what I mean....anyway they scraped, sucked and wiped the hair away and it was a difficult job. All shiny and clean! It cost me 60 dollars and looked and smelled great. They even removed some superficial scratches on my pain that had me bummed. They are very nice and the place is clean and has amenities like outdoor waiting, indoor lounge, snacks and drinks. read more

Took my truck in for hand wash, clay and waxed... Claimed paint from over spray wouldn't come off with clay.. Used my clay at home, worked great.. Then didn't wax top of truck... Called left messages for refund. Never called back.. Wouldn't take a bicycle there. read more

This may actually be the worst car washing establishment of all time, and I've been to a lot of car washes. The staff are extremely rude, the highest option for an exterior car wash was there 18$ car wash, after that 18$ car wash my vehicle looked pretty much the same as it did before I got there. Don't waste your money or time this place is GOD AWFUL. read more

Still waiting to hear from someone since filing an incident report 4 WEEKS AGO! I have scuff marks on my car and not even professional enough to return a call. Don't let them hand wash your car! read more

Only half the brushes were functioning. The vehicle was wasn't very dirty but the wash still didn't do a very good job and the wash was like $18! Never going back!!! read more

Worst customer service. My vehicle looked like crap after they were done. Had to wait 30 minutes until they got to my vehicle to detail it, by that time the vehicle was dried and spotted. The employee that came to work on my vehicle was to busy talking to another person and not paying attention to his job. I was there for 1 hour. Called the manager to make a compliant he told me to get lost and hung up the phone. If I was the owner of this business I would clean house and hire people that care. I payed 12 dollars for the wash. The manager told me he did not care about my 12 dollars. Well its only 12 dollars but did he think about the 300 dollars plus that I spent there all year. I do have other vehicles that I have had washed there. This manager needs to leave. 12 dollars is not much but you still should get good customer service for your money. I have purchased more expensive wash services there before but this place is now dirt to me and over priced for some of their services. Sebring needs a MOTOR CITY CAR wash like they have in West Palm Beach....19 dollars gives you the works professional service and a smile on the employees face. 19 dollars includes Vacuum, Clean interior, Windows clean, Wheel shine, Chrome shined and Tire Shine even cleaning you wheel wells. They are making money hands over fist there. You don't have to do anything. This company needs to take lessons from them. Good service means a good tip and returning customers. I'm not looking for any free service by complaining. I don't expect that. I just want good service when I spend my money there. I bet the owner never reads these complaints. SAD. These employees could of had come over to me and told me that it would be a while before they could help me but no that didn't happen. They didn't even say anything to me like .....Hello we will be with you soon. I would of been ok with that. I did not feel welcome. read more

Car wash is always broken down. Parts of the car wash doesn't work. I have a membership and get charged monthly. Suddenly my membership isn't working and they can't find me in the system but my payment comes out monthly. Sebring needs a good car wash. read more

Have liked this place in the past having used it several times. Needed a late wash checked the website and it listed the closing time as 8 PM, got there shortly after 7 and they were closed. Either maintain your listed hours or change your listing to depends. read more

Took my car in there December 1 2019 purchase the hammerhead car wash when my car is finished at the very end it jerked from the right front I drove around front and inspected it found the front bumper torn and a cut in my right front tire talk to a person there he told me they would have to review the camera he would have the manager call me back left my phone number as of this date I have not heard from anyone last two days I've tried to call but no answer on the phone.. thank you read more

If I could give a zero, I would. I understand COVID-19 has effected businesses throughout but it's just not good. The employees seem like they're just exhausted, I don't see any kind of leadership throughout. The guy in yellow who I used to always see - haven't seen him in a while, I don't know if that's a clue or not. There never seems to be any help inside the retail side. There is this Spanish looking female who has been there a while who seems to still have no clue on what's going on. It's not looking good. The waits times are rough, the quality has just declined, starting to wonder if the owners ever check in on this place. It's a shame, used to be a great place to go. Been coming the last 2 years. read more