1. American Transmission Centers

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Norfolk, VA

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American Transmission Centers

2.8 (9 reviews)
Closed • Closed

Services - American Transmission Centers

Auto engine repair

Auto HVAC repair

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6 months ago

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2 months ago

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3 months ago

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2 years ago

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3 years ago

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3 years ago

Great customer service with explaining the situation with my truck. Highly recommend!

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4 years ago

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9 years ago

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8 years ago

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Ask the Community - American Transmission Centers

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Affordable Transmissions - untitled

Affordable Transmissions

(5 reviews)

I have known LJ for a long time, and he has previously done good work for me at fair prices…read more However, after this experience, I can no longer recommend his shop. I brought my African American coworker to his shop for an A/C compressor repair. While we were in the lobby, LJ became very confrontational during a general conversation and used excessive profanity toward him. Despite that behavior, my coworker still allowed him to complete the A/C compressor job. LJ kept the vehicle for approximately five hours and later called to say the repair was complete. We arrived at the shop, paid $3,500, and LJ stated that the repair included a six-month warranty. However, immediately after leaving the shop, the vehicle was still blowing hot air. My coworker made a U-turn and returned to the shop to explain the issue. At that point, LJ became extremely aggressive, yelling and using profanity, stating that they had "just put a new compressor in." My coworker calmly responded by saying that since the repair was under warranty, he simply wanted the issue checked. LJ refused to inspect the vehicle and stated that he was not pulling the car back into the shop, telling him to "go somewhere else." In my opinion, the repair was overpriced, the customer service was unacceptable, and the interaction gave the impression that he was not welcoming or respectful toward people of color. Based on this experience, I would recommend others stay away.

After reading the reviews, I thought this would be a great place to have work done. I could not…read morehave been more wrong. The owner said one thing and did another. He was rude and disrespectful to both my husband and I. He stated he was too busy to do the work and then said he would not charge us for the diagnostic and to pick up our vehicle. When I made arrangements for my vehicle to be towed, he stated he never said that he wasn't charging us. I DO NOT RECOMMEND THIS BUSINESS!! Stay away

Gene's Transmission Shop

Gene's Transmission Shop

(1 review)

This is strictly a performance based review. Genes hires other shops to work on your car under the…read moreguise that they are performing the work. Also, they do not have working phones and are very uncommunicative about what they are doing. I only found out where my car was by a chance phone-call from the shop that was actually performing the maintenance. I understand they are remodeling. However, that is no excuse for the exceptionally awful customer service and lack of professionalism. The only reason I'm giving one star is because I can't give zero. Go to Liberty Transmission instead or even a dealership.

From the owner: Welcome to Gene's Transmission Shop!When something is not right with your transmission, it can be…read morevery stressful, especially if you aren't familiar with the inner workings of a transmission and don't know how to do your own transmission maintenance and repairs. Your vehicle is an investment and routine maintenance is the best way to protect this investment for miles of trouble-free driving.At Gene's Transmission Shop, we offer high-quality transmission services, which helps ensure that you wont have to have major transmission repairs in the future. Gene's Transmission Shop also offers outstanding repair services for the times when your transmission is not working properly or may have worn to the point at which a replacement is necessary to maintain your vehicles performance. We are located in Norfolk, VA.For the highest quality, most reliable auto transmission services, you can count on Gene's Transmission Shop. Call us today to schedule an appointment. We promise 100 percent satisfac

American Transmission Centers - autorepair - Updated October 2026

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