Monday 11/25 I had my car towed to American Transmission Center (ATC) at 5844 VA Beach Blvd to replace a pair of braided cooler lines from my transmission to my radiator in which I provided brand new flare lines for. I was quoted days prior to arrival by Rick and inform my vehicle would be worked on between jobs and done by end of day Monday or early Tuesday morning. My job requires travel so I wanted to be around to avoid any storage fees. I stopped by shortly after to clear up some confusion about the job.
Wendell mentioned dropping the transmission to install the lines that's going to cost more which I know in a million years for a gbody 2004r transmission you do not have to drop anything but them lines. Felt uneasy about Wendell info so I called back few hours late to emphasize to only work with the cooler lines, definitely not to drop my transmission, and anything else call first for my permission.
Next day I called 7:30a to see if they started on my gbody and I was told they haven't but will soon. I called again 11:30p to check the status of my car and to inform them I won't be back in VA until late after hours. However, I didn't get to there because Wendell extremely rude self yelled at me stating verbatim that, " I'm a pain in his ass calling every hour on the hour and to not call again! He'll be done when he's done", and hung up on my face.
I was an Aviation mechanic in the USN, completed multiple mechanical work on diesel trucks and rebuild 75% of my gbody with my bare hands! Without a lift I couldn't do the lines myself.
I called back to speak to Wendell manager or a corporate number and he yelled, threw a tantrum, and argued so I hung up and called other ATCs. After speaking with other owners, I learned ATC is privately owned by different people and Rick & Wendell owns the military hwy spot. Wendell has a REPUTATION of being disrespectful, rude, nasty, angry, and very unprofessional. Rick is the reasonable and respectful business man who's going to lose his business with working alongside a scumbag like Wendell.
I sent my military brother to ATC, Rick informed him that Wendell has been looking for fittings to my radiator for 4 hours. If he would've said that, I would've asked how much for a new radiator because I had problems finding the fittings myself. Again, I mentioned these things.
I told Rick seize the job and I'll pay for what's been done and fix the rest. Rick said he'll call me back soon. Three hours go by and I called where Rick said they find the fittings and job completed.
To conclude, the job was trash!! I wished Wendell energy would've match his quality of work because now my car has a whining noise when on, I found a loose fuel line to my carb, my carb is getting too much fuel, and it chokes out!! I HIGHLY recommend anyone NOT TO TAKE their car to ATC on VA Beach Blvd and most of the bad reviews at the other locations were meant for this location, people did not specify locations. Karma is hell and he will reap what he sow. read more