So, when I went here, in January of 2020, it was under different management. They did a job on my…read moretransmission. Replaced the flywheel & clutch but did not replace a bearing that was a part of the repair. 3k miles later, the truck began giving trouble again. Difficulty shifting. I took it to a mechanic where I live (FL), and got the shifter fixed. $800 job. that was fixed but the shifting issues came back almost immediately, and this time accompanied by a chirping sound. I took the truck back & my mechanic asked more questions about the work I'd gotten done. I hadn't owned a car in the last 10 years so I didn't know anything. He encouraged me to call them and find out what kind of work was done so they could see if it was related to that and if there was a warranty on it. I called and got a rude person who made sure to tell me that they aren't the same ownership "so WEEE didn't do any work on the truck," she said. I asked if she could get me the information, she put me on hold for 10 minutes, then we got... disconnected. I called right back and got somebody much nicer, who told me what work they did, but was unable to email me any of the information and I guess also unable to find somebody who could do so for her. My mechanic had to call them to get them to send along the information we needed. Turns out all the issues were from the shoddy first job. Great. Better still, it would be covered by the warranty. Turns out labor there was like $300 cheaper than the place I go to now, so I'm not saying you get what you pay for. More that Precise offers a good value when they do the job well (new management, so maybe they do) I understand new ownership means that's not their fault. I am giving 2 stars instead of 1 because they didn't do the shoddy work. They just wouldn't help me at all when I needed them to. My truck is running great now, so I hope you find a mechanic as good as the one I have now. Maybe it's Precise. I don't know.

Would highly recommend! My car had been shaking for months when I drive and they took the time to…read morefind the defective part, order, and replace it; my car runs great now. The price was fair, everyone was super polite, and Don was so kind!! I really got honest and genuine vibes. Thank you all, I will definitely be back!!

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Had a classic vehicle transaxle benched here, they finished it, I took the transaxle home installed…read moreit and it wanted to pop out of gear. Took the whole vehicle to the shop to see if they could fix the problem, they determined, they wanted me to pull the transaxle back out and bring to them. Not only did I not feel like pulling the transaxle back out, I didn't trust they could fix the problem and I didn't want my vehicle sitting around another 4 months. I asked for a refund or even a partial refund so I could take it to another shop and they didn't refund any of my money. Don't expect any refunds if you aren't satisfied with their service and want to go somewhere else. Epic waste of time and money bringing my transaxle to this shop.

This is the second time I have gone to Liberty Transmission. Great communication, professionalism,…read moreand honesty were consistent during both visits. Their diagnostic approach was logical and uncovered several other legitimate issues. They even saved the replaced parts to show me the damage. Unfortunately, they were not able to identify the cause of the issue that originally brought me in. They were very fair in pricing the work that was completed and were honest when discussing additional options and recognizing the point of diminishing returns for further service. Many shops would have taken this as an opportunity to cash in. Although the original issue was not resolved, I will 100% give them another opportunity based on their candor, honesty, communication, and fairness.

I was in a pinch having a check engine light come up as I left the outer banks heading back to DC…read moreand nobody was open on a Saturday morning but them. I gave them the car and they thought they knew what the problem was and that it would only take an hour, but when they found they were wrong they continued working at finding the solution and ended up staying almost two hours after they were supposed to close so that I could return home that day. On top of that the people were genuine and friendly and it came at a very reasonable price.

This place is nasty , very nasty . The grease on the floor has to be at least an inch thick I…read morecannot leave my car here and get work done I'm gonna find somewhere else these people might be good at what they do I have no idea I will not be giving them the opportunity to find out they don't look like they take pride in anything

I have known LJ for a long time, and he has previously done good work for me at fair prices…read more However, after this experience, I can no longer recommend his shop. I brought my African American coworker to his shop for an A/C compressor repair. While we were in the lobby, LJ became very confrontational during a general conversation and used excessive profanity toward him. Despite that behavior, my coworker still allowed him to complete the A/C compressor job. LJ kept the vehicle for approximately five hours and later called to say the repair was complete. We arrived at the shop, paid $3,500, and LJ stated that the repair included a six-month warranty. However, immediately after leaving the shop, the vehicle was still blowing hot air. My coworker made a U-turn and returned to the shop to explain the issue. At that point, LJ became extremely aggressive, yelling and using profanity, stating that they had "just put a new compressor in." My coworker calmly responded by saying that since the repair was under warranty, he simply wanted the issue checked. LJ refused to inspect the vehicle and stated that he was not pulling the car back into the shop, telling him to "go somewhere else." In my opinion, the repair was overpriced, the customer service was unacceptable, and the interaction gave the impression that he was not welcoming or respectful toward people of color. Based on this experience, I would recommend others stay away.

After reading the reviews, I thought this would be a great place to have work done. I could not…read morehave been more wrong. The owner said one thing and did another. He was rude and disrespectful to both my husband and I. He stated he was too busy to do the work and then said he would not charge us for the diagnostic and to pick up our vehicle. When I made arrangements for my vehicle to be towed, he stated he never said that he wasn't charging us. I DO NOT RECOMMEND THIS BUSINESS!! Stay away

So this is my second time coming to The Car Shop. Every time…read moreI come here I leave completely satisfied with the care I have been given. I (luckily) had a warranty coming and these guys were so professional the first time I went and they made sure not to beat up too bad with the price. When my car ended up getting some scoobys and I needed them to replace the engine bad. $7800 to $1608. I couldn't ask for a better job from them and the car drives smooth. Shoot smoother than when I got it it feels like lol. Nonetheless. You someone to take good care of your car? Come here. I drive from near Norfolk the 25ish minutes just so I can come here because of how welcoming, honest, professional, clean, and prompt these guys are. But hey. If you don't believe me? Go to em!! I literally have talked to them for a daggon near a week and a half and they have always kept me in the loop and giving good service while providing no shortcuts.

We needed brakes for our second car and The Car Shoppe of VB was incredible. I know next to nothing…read moreabout cars and they explained everything, were up front about the cost, and let us know any potential extra costs involved. We were impressed with their honesty and they had the repair done the same day. Honesty is important to me so they've got a new loyal customer.

I cannot recommend this shop enough! From the moment I walked in, the team was completely honest,…read moretransparent, and welcoming. They diagnosed my car quickly, explained everything in plain English without any high-pressure sales pitches, and got the repair done right and on time. Fair pricing, great communication, and real peace of mind. This is my new go-to spot for all my automotive needs! They will definitely find a way to help you out

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

Was able to beat the rush first thing in the morning for State inspection. Got my car done in less…read morethan an hour thanks to being the second person in line. I appreciate they let you drop your car off.

Went to get car state inspection, technician took three minute to look at my vehicle. Failed…read morevehicle light not working and bad breaks. Took vehicle to another services center and car passed. No light out and breaks were in very good conditions. Try to get to spend 500.00 on repairs I did not need!