My husband and I hired B&M Movers for a recent move. We saw raving reviews on Google, so we decided…read moreto proceed. Unfortunately, that was not our experience. We reached out to the company and spoke to Kevin about three weeks prior to our move. He confirmed the date and time, and even followed up the day before. He stated that based on what we had, it would take about 4-5 hours, everything would be shrink-wrapped with blankets, and it included transportation. By his initial communication with us, his moving company seemed promising. However, the day of the move is when it took a turn for the worst. They were scheduled to arrive at 12 p.m., but it was 12:20 p.m., and they had not arrived. We decided to give him a call to see his estimated time of arrival. He stated he had arrived, but couldn't get in the gate. We provided him with our gate code, but he was still having issues getting in. We decided to meet him at the gate and let him in. To our surprise, he was alone, but informed us that his original partner had to call out due to a family emergency and he had called another person for backup. However, the backup wouldn't arrive for another hour or so, so I began to get nervous. Kevin stated he would start prepping and wrapping some things while he waited on his backup. His backup finally arrived around 1:15 p.m., and that's when he started the clock. When I saw his backup, he looked young and a little inexperienced. While the exposure was probably great for the young man, we didn't think this was the best job for him to assist with.
We tried not to be in the way, so I opted to sit outside. However, the times I did go inside, I witnessed the backup either bumping and scuffing up the walls, dragging cords, or being fussed at by Kevin. I was a nervous wreck to say the least. As time went by, it was noticeable that there were quite a few items that still needed to be shrink-wrapped and packed. Around 4:30 p.m., my husband asked him how much longer it would take, and he stated about 45 minutes. Well, 45 minutes went by and the job still wasn't completed. It was now 6:00 p.m. and he had also run out of shrink wrap. My husband offered to go get him some more, and he would reimburse him. Although they had run out of shrink wrap, they still continued to pack the truck. Once my husband returned, they had just about completed loading the truck. At 7:00 p.m., they had finally finished packing everything they could, but some items did not make it on the truck. We headed to the storage unit. They took a short break, so we waited on them to arrive. Once they arrived, they began unloading the truck. He also called a third person to assist with unloading the truck. At this time, some items still weren't shrink-wrapped, so my husband had to keep asking for various items to be wrapped. He did wrap them, but I felt that should have been done without asking. At 9:30 p.m., they were finally done unloading everything, but they were coming back to the house to pick up the remaining items. As time went by, they still hadn't arrived, so my husband reached out to see where they were located. Kevin stated he had to switch trucks, but at this time, we decided it was too late and that it would be best to be done for the night. It was nice that he offered to come pick up the rest of the items, but a 4-hour job turned into a 9-hour job, made for an extremely long day. Due to the series of unfortunate events, we cannot recommend this company.
