Ample storage was a 5 star place of business, quick response to inquiries or issues. A Very…read morereasonable and friendly owner who was involved. Unfortunately it sold to some A hole. They raised the rates and never informed clients. Then they charged late fees double the increase price and put locks on storage units and blocked you from entry by deactivating your entrance code without ever informing you. No one is ever there on site, No one ever answers the phone now and the recording says we are on another call or out of the office. BULL S. 3 weeks later and the locks are still on the units even after the increases were paid. No one returns or answers the phone. Now the mailbox is full and you can't even leave a message, its a endless loop telling you to leave a message but you can't. AVOID AT ALL COSTS!!!! If I could give a 0 or a negative number I would. Customer service or Human Courtesy does not exist at this place. Reporting to the BB bureau and letting YouTube know! I might add that I have not missed or been late with a payment in 4 YEARS!!!

My realtor recommended Ample Storage St. Charles due to the location, price and past experience she…read morehas had. The facility is clean and well lit at night with easy access. I was no longer needing to store my stuff there and had a few days off and cleaned it out on the last day of the month. I called to find out if I could close out my account and Scott graciously waived the 10 day notice so I didn't have to pay another month. Thank you Scott and Happy New Year~