When we were in the process of getting our home ready to sell, one of the things we had to do--according to our realtor--was to get our septic tank inspected. But, as this was our parents' house, and they had since passed away, we weren't sure what the status of the septic tank was. We also didn't know where to find the access point, and myriad other factors involved with this sort of thing. So we called around. The first few companies we reached out to, who we scheduled appointments with to come out and inspect the property, simply didn't show up. The first company we called made multiple appointments and ghosted every one of them. I really need to find out the name of THAT company and write a review for them. But anyway... So we reached out to American Septic, which makes a surprisingly concerted effort at installing eco-friendly, green septic solutions. It's actually very impressive, and I would use them based purely on this ethical stance. But in our case it didn't even come to that. John, one of the company's founders, made a lengthy trip out to our house, even though what we were still trying to do was simply locate the access point. Usually that is handled by a separate company, so what John did was a courtesy and unexpected. What John did was walk around our property and work with us to find the source of our septic system, but after some discussion, and considering where our property was in relation to the town/village, we determined that we didn't have a septic tank, but were connected to the village sewer system. Since we don't live in this house we didn't realize this, but after some discussion it began to make sense. So despite the fact that he didn't have to, John had driven out to our house to check our septic situation, and in general was a very nice, casually and conversational person. Second, as it turned out we didn't even have a septic system to contend with, and despite this, John stuck around to share some of his wisdom and knowledge with us, and giving us some insights as to how his company runs his business, and the green initiatives I mentioned before. On top of it all, I would have been happy to compensate him for his wasted time, but he wouldn't hear of it. He mentioned that a lot of his competition would surely have billed us for the wasted trip but that it wasn't in his nature to do such a thing. I can't predict what your future situation might involve, but I actually wish I had business to give him! In fact, this event happened in the summer, but I've only gotten around to writing this review now. In any case, based on John's principles, his excellent demeanor, and the fact that he showed up(!) I wouldn't hesitate to give them my business should the need ever arise. Highly recommended company. read more

PLEASE BEWARE OF THIS SCAM ARTIST. Please be aware that this septic company is also listed as Truly Green Septic. I called to request a septic inspection as the outlet pipe was diagnosed as being cracked and compacted by an initial inspector. The reason I wanted a second inspection was due to the owner of the home I was trying to buy bringing another septic guy to claim there were no issues. I was still interested in the home and was hoping a second inspection would prove the issue. When I called I spoke with the Owner John Sloboda. He claimed he could do the inspection and would arrive that day. He was fully aware the issue was the outlet pipe being in need of a camera snake inspection. He asked me to dig the holes to expose the outlet opening as well as by the distribution box so he could have access. He said he was old and didn't have anyone to bring that day- so he couldn't dig- so he would only charge $300. When he arrived I asked him where his camera snake was. He claimed he doesn't need a camera snake to conduct an inspection. He just "knows" what is wrong by looking at things. I said he needed a snake to do an inspection on a pipe that is 40' long and buried. The pipe has cracks and compression well away from its beginning or end. He led me to believe he would be checking the inside of a pipe at the time we scheduled the visit. He said, "But I don't own a camera snake, so how could you believe I was coming with one?" This scammer then put on a pouty face like a sneaky child trying to get away with something while making you feel guilty for trying to cheat HIM! He then led me on a song and dance about how the septic tank itself was bad and he proceeded to try to show me different models that he could sell me. There is no such thing as a septic inspection done without a camera snake. Stay Away. read more

*BEWARE* DO NOT USE THIS COMPANY!! DISHONEST, UNSANITARY AND EXTREMELY UNPROFESSIONAL This company is listed under multiple names being:Truly Green Septic services, American Septic Services, Sloboda Brothers Inc. They came to my property to pump our septic tank, my husband noticed them adjusting the hose out in our yard 5 minutes after they arrived but didn't think much of it once he heard the vacuum going. When they left, we noticed a pile of solid waste and multiple piles of black sludge in our yard that they clearly tried to cover with snow. By the way, I have kids that play in that very back yard! I'm confident the solid products did not come from our septic because we do not use these products in our household. I called the company, the woman in the office told me they "don't take solid waste with us" when I asked if it was common practice to leave it in the homeowner's yard she said "well we can't take it with us" then went on to say there were "tons of tampons and other garbage" (I'm a diva cup gal and am fully aware of what is septic safe and what is not). The owner John called me later that night and told me the same thing the woman in the office did, then said he didn't know what I wanted him to do about it and kept saying that stuff didn't belong in the septic tank. It was very demeaning and offensive because I know this and am sure that when they initially were taking apart the hose, they were actually unclogging and dumping another property's waste on mine. Upon contacting the EPA, I was told by a DEC police officer that although it is extremely poor business practice, unfortunately there is nothing they can do because there are no laws regulating this. I am absolutely disgusted and hope sharing my experience will prevent someone else from having biological hazards dumped on their property. read more

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They did the same thing to me too. Quote price was 260 for a pump service and then after they are done, they said they take 1250 pounds and charged 35 dollars more. read more

American Septic is the best! I had a backup in my septic Christmas day. I called them the next day and they came right out. Mr. Slobada fixed the backup and checked back several times that day to make sure everything was working. The entire family are lovely and professional. I won't use any other company. read more

First, I'd like to mention that this septic co. is also listed as Truly Green Septic. I will be writing a review under each listing. I had them come and pump my septic about 14 yrs ago and they were great. They were friendly, and very informative-gave me an info sheet about my tank and its condition. I called another co. in the interim, and then called "Truly Green/ American septic this time-once again to pump the tank. The woman who took the appt was very nice and helpful. She actually went back in the records to check the size of my tank and quote me a special cash price. When they came out, they informed me that my tank was 250 gallons bigger--and it would cost 35 dollars more. When I informed them that their own records showed a smaller tank they charged the original quote-but said "Next time we will charge for the 1250 gal tank. There will not be a next time. My original home inspection, American's previous visit, and their competitor's previous visit all identified the tank as 1000 gal. I gave them 2 stars because they did the work and did eventually charge their original quote. I don't trust them to be honest for a future job--pity, because my next call to a septic company will probably be to replace the system! read more

When looking for a knowledgeable and reputable company, American Septic is truly a 4 star company. From their professional and courteous office personnel to the responsible septic truck drivers, this company gets my vote for #1. I didn't really know anything about a septic system and when I moved into the Orange County area, I called this company and they were of the utmost professional. I even managed to talk to the owner, John, who gave me some very good advice on how to keep my system running in great condition. I will always use this company and highly recommend them! read more