EMMA/LC is running a scam using your address. Sending consumers cheap iphone charger instead of the…read moreitems they order.

When I first put my stuff in my unit 2yrs ago, I had no problem. Quarterly I would check on it…read more 2yrs years later, we go to take everything out and close the unit out. We see across from my unit the storage door snd floor had roaches outside the door. Also the Storage company should have gave us the customers a courtesy notification that they were repairing/replacing the ceiling. Whoever fixed it broke some of our items and they knocked our stuff up against the door from the inside. It took us 30mins to get in the unit . And then had the nerve to $14 out my account. The customer service was good.

Overall this place is fine. However, there is a person living in one of the units nearby mine. I…read morehave called multiple times over the past year to report it when I go to my unit & even filed a complaint on the phone with a representative who told me management will reach out. Nothing changed with the intial phone calls & nobody has even reached back out to me. Considering how empty the storage place can be at different times, this is a safety concern to have someone living on the premises.

Worker named Freddy made it very simple for me and I was in and out in no time! Very good customer…read moreservice!

Honesty hate this place. From day one there wasn't anything positive about my experience with…read morepublic storage. Called the front office explained there was water damage to me items. She told me to call the insurance company. I honestly did not expect them to really care or do anything. Avoid this place if you can!

Stephanie was amazing, very friendly and she answered every question I asked. Definitely recommend…read moreit to everyone, the customer services is the best part.

This is a well located, clean, and easily accessible storage center. As an added bonus, it's a…read morehistoric building with some interesting features. I rented a unit here for the past six years and closed out today. Throughout the time I've used this CubeSmart, I have always been assisted by Tiffany, who is amazing! She's attentive, quick to help, and compassionate during moments that are often stressful (moving!!)! She sets a high standard for customer service and is kind and funny to boot! Thanks!

Tiffany, the manager, and her staff, are very helpful and available. I appreciate the time I rented…read morehere.

From the moment I walked into the Archer Heights location until the time I returned my rental…read moretruck, I was treated with outstanding customer service. The staff genuinely made me feel like my business mattered. Maria greeted me with a warm welcome and went above and beyond to help after I accidentally reserved the wrong truck. She took the time to make sure I got the right vehicle and made the entire process easy and stress-free. When I returned the truck, Norma Estrella greeted me right away and made sure I had gathered all of my belongings before completing the return. Maria and Norma are true rock stars. Their professionalism, friendliness, and attention to detail made this a great experience from start to finish. They both deserve recognition for the excellent customer service they provide. Thanks to them, I will definitely be returning to this location for my future rental needs.

Great place very clean and the staff are very helpful and polite i would recommend this place to…read moreanyone

Excellent customer service. The staff was courteous and thorough... they even called me a cab when…read moreI returned the vehicle. Highly recommended.

I find most negative reviews to be unconstructive, and instead believe in speaking with management…read moreand resolving issues like adults. I'm only posting this because the manager I spoke with by phone actively refused to address the situation. With that in mind, I'm now posting a full review. This review concerns a rental totaling $1,354. When I returned the truck, I followed the posted instructions to wait in my vehicle for an attendant. After waiting 5+ minutes with no acknowledgment, I went inside and found 2 employees at the front counter with no other customers present, unaware anyone was outside. Vanessa, the staff member who performed the check-in, did not verify the dolly and moving blankets until I asked her to. She said she did not see them on my order. If I hadn't spoken up, I have serious concerns that I could've been charged for equipment I had already returned. That is a clear lapse in intake procedure. With that said, Vanessa was very friendly and professional, unlike her manager, Nancy. Later I realized I left my house key on the truck keyring. I called the location and spoke with Nancy. The very first thing I said was that leaving the key behind was my fault, and I took responsibility upfront. I also told her that I was calling her instead of immediately leaving a bad review, as I assumed that this courtesy would be appreciated by any professional manager. Instead, her only response was that "U-Haul advises customers not to put personal keys on the key chain," as if citing policy excused all other responsibilities. While I was forthright about my own mistake, Nancy repeatedly refused to acknowledge the obvious question: why did no one notice or notify me that my key was attached when I physically handed the keyring to the attendant? I didn't drop the keys in a box. I handed them directly to Vanessa, and she then used that same keyring, now containing 2 keys instead of 1, to start the truck to check the mileage and fuel level. It's reasonable to ask how a second key on the keyring was not noticed at that moment. And since the truck has been rented to another customer, I still don't know what happened to my key. Was it left on the ring and handed to the next customer? Or was it removed and simply never logged or returned to me? If the latter, why wasn't I contacted? When I attempted to explain that the real issue was the lack of accountability after the fact, Nancy cut me off, told me I could leave a review, and hung up on me. I called back several times because I absolutely didn't deserve to be hung up on and thought the call might've just disconnected, but no one answered. I then contacted U-Haul customer service and spoke with Dena, who was very understanding, and asked her if we could add Nancy to our call to resolve things. Dena agreed, placed me on hold, contacted the location, and returned to inform me that Nancy refused to join the call and admitted to hanging up on me because "the call wasn't going anywhere." I can't recall ever being hung up on by a business in my entire life, and apparently Nancy considers that an acceptable way to treat customers. This isn't a small complaint. It reflects a breakdown in both front-line procedure and managerial accountability: failure to verify returned equipment, mishandling of personal property, hanging up on a customer, refusal to join customer service and me on the phone, and open dismissal of a $1,300+ paying customer who was attempting to resolve the matter respectfully.  A manager who not only hangs up on a customer but later confirms that she believes this is appropriate conduct is demonstrating that she is not equipped to hold a managerial role. In closing, I offered Nancy the opportunity to resolve the matter privately, and she instead told me to leave a review, which I've now done. No customer should have to chase down accountability after admitting fault upfront and trying to handle the matter constructively. Until U-Haul assigns management here that is capable of professionalism and basic respect for customers, I can't recommend this location.

I been coming here for awhile and the customer service has always been well . Will continue to keep…read moregoing

KC customer service was amazing . Not only did she go above and behind but she was very polite. I…read morereally enjoyed the cleanness of the store and how I was greeted coming and going! she deserves a raise (: Crystal E