I ordered two (2) security doors from American Window and Door built to unique specifications. I e-mailed dimensions of the doors and subsequently faxed a measured diagram of the doors to Kevin Croon, owner, validating the original e-mailed measurements, which he gratefully acknowledged and subsequently admitted ignoring.1 Croon also admitted he did NOT check the doors "as built" against my specifications.2 As a result, neither door conformed to specifications and one (1) door conflicted with the existing rear exterior door and required extensive modification, at significant cost, to the existing rear exterior door.
Croon offered a myriad of fixes, after the fact, all involving effort and/or cost to me regarding an installation 265 miles away.
In my opinion, Croon became defensive, aggressive, and implied veiled threats.
I spent an inordinate amount of time trying to work with Croon to explain the error was in the manufacture of the door not to specifications, not the supplied measurements, to no avail. I offered to provide measured photos in order for him to seek an adjustment with his manufacturer but he seemed uninterested in any option other than attempting to lay the blame on the measurements that he admittedly ignored and did not check post manufacture.
Croon, in his refusal or inability to accept or understand the measurements were not in error or conflict, seemed to want to act as attorney, judge, and jury and assign liability without availing himself of the judicial system and referred this disputed debt to a collection agency after being advised this was a disputed debt. I suspect had Croon applied just a small portion of the energy he exerted in aggressive posturing there would not have been a conflict of the hardware.
1. "Had I looked closely at your fax, I would have pointed out the error..."
Croon, E-mail, September 20, 2014, 1:41 PM.
2. "We normally unbox and check every door before they go out for installation but we opted not to do that considering that you had to transport them so far."
Croon, E-mail, September 7, 2014, 1:20 PM read more