Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron with Trail Water Restoration did a fantastic job with our crawl space flood mitigation!…read more Aaron is very professional, thorough and his pricing is very fair. He explained every process of the work to be performed and actually performed more work than proposed ,with no up charge. Who does that anymore? On top of that he is very personable and a pleasure to chat with. Trail Water Restoration is highly recommended!!

Had a te h come out to do a clog toilet and it didn't work they came out again and the third day I…read morecalled again and they wanted to charge me again and I told the tech it should be under your 7 days guarantee and she said no and she was arguing with my father that is elderly and has Parkinson's in my home so I called her supervisor and yup he said the same thing and then said it's a plumbing issue and not a drain issue so I'm like why didn't she say that when she came out to do the job

They do not honor their work warranty. They came out to my house which had a clogged sewer drain…read more I told them clearly where I suspect the clog was. The decided to clear out a different part of the line such that water was barely flowing. Upon having to come out the second time (6 days later) when the house was backed up again, they found where the real issue was - exactly where I said it would be. They didn't have the right camera equipment to diagnose the issue and took the easiest approach to maximize their hourly rate. Their initial receipt said "30 day warranty" on the work. However, they charged full price to come out the second time. $550 for the first time, $750 for the second visit when he *actually* fixed the problem by popping the toilet. They should have either done the job correctly the first time, or honored their work warranty (which included diagnosing where an issue is) and reduced how much the second charge was. Just expect that they will do poor work the first time they come out to get your system in minimum working order just so they can bang you again shortly after. I would hire a different plumber that knows how to do the job correctly.

We returned from an extended trip to find huge problems with water intrusion in our crawlspace…read more Calling ServPlus got the guys out to assess the damage and draw up a plan for the remediation of our crawlspace. We were so impressed with the knowledge of the work which was required as well as the concern for cleaning up each day after they had done that day's work. ServPlus always responds quickly to our needs and scheduled Christian, Jesse and sometimes Nick to be the ones to come to the house. I know I can trust Christian's judgement and see that he works hard each time he is here.

Deacon and Chase did a fantastic job with my project. They were very helpful with answering…read morequestions, thorough with ensuring the job was done correctly, and were very professional.

Amazing customer service from start to finish. Everyone was kind,friendley answered any questions I…read morehad. The crew here in Springfield are top notch,I would recommend to friends and family. The finished product is beautiful! My graditude and heart felt Thanks to the entire team. S.Lamb

Horrible place ,will never use them again over priced. People very rude , dont tell you what your…read morepaying for.

Mitigation of a roof leak after rain/wind storm…read more I woke up the day before my flight to visit family for the holidays and found a puddle on my living room floor. It turned out to be a leak that soaked two walls, and I had to find help fast. Oregon Restoration replied to me immediately while other companies took hours to respond. Their friendly office staff calmly walked me through what to expect in the process and sent help that day. Danny arrived right on time and was friendly, professional, and thorough. He let me look at his instruments as he assessed the extent of the damage, shared pictures with me, explained what they would do and helped me understand next steps. After that as I was traveling, he kept in contact with me to make sure I knew what was happening at home. He also worked with my roommates to help them understand what was happening and arrange work visits. Every person on his team was respectful and helpful, and they checked the progress of the drying process regularly. Danny worked with my insurance adjuster to make sure everything went forward smoothly. I found the team helpful, responsive, and diligent, and I've contracted with Oregon Restoration for the repair portion of this journey as well. Thanks so much Danny! This would have been a nightmare without you.

I had water damage and my insurance company referred me to Oregon Restoration. They handled all the…read moredetails for mitigation and repairs with the insurance company directly so I didn't have to get in the weeds of the fine details. I'm still working through the final stages of repairs but overall responsiveness to me and insurance reps is excellent. Quality of repairs is on point (thus far), and flexibility of scheduling around existing work and family commitments is great. Special thanks to Nick Hook, Alicia Copeland and David Nevill for getting things handled immediately. Greatly appreciated :-)

In the process of selling our home, the inspector had noted "possible bio-organic growth" in attic…read more I knew there was no way this was possible, as I am up in the attic very regularly, and it is in very good shape up there (the roof is also newer as well). To satisfy the buyer however, I had an inspection done by ServPro so that they could write something up for me to give the buyer saying that it had been addressed and that there was no mold. The technician who came out was a very friendly, nice guy. He explained to me that what he saw in the attic was nothing more than discoloration of the wood, and there was definitely no mold. He told me they see this all the time in Oregon, and it's not a very big deal, but inspectors have to list it as "possible growth" just to cover themselves from potential lawsuits. He told me they would treat it with something (though he didn't mention what), take photos of it, and write-up a report to give to the buyers. He was out here for probably 30-45 minutes, including the time it took him to do his thing in the attic. The cost for all this? $500. Truth be told, I'd be leaving 5-stars if it wasn't for the cost. I personally would have expected something like this to cost around $300. I figure his time is probably worth $100-$150 an hour (including driving to my house), plus spraying the product, and writing up the report. So I do feel the price was greatly inflated as they know that in my position as the seller, I really have no other choice but to satisfy the buyer. That being said, if it wasn't for the outrageous price for 30-45 minutes of his time, I would be leaving 5-stars. However, I'm going to leave 3-stars because of this. I have no issues with this company as they were all very friendly, responsive, and polite. I just think that $500 is a bit of "price gouging" for something so simple. I would have had no problem doing this myself, I'm just not an official company, so I couldn't give my buyer a nice letterhead saying there was no mold. In summary: Fantastic company, friendly and punctual employees, but drastically inflated prices.

ServPro does great work, no matter how challenging the job!…read more The team taking care of a serious leak & water damage was thorough, professional, and their work exceeded all expectations!

The company did a fantastic jop in me bathroom, I love me new shower .company is very friendly and…read morenice.the worked ae friendly and supper nice. Wat to go rainbow

Rainbow restoration has been a nightmare, as if the sewage back up wasn't enough! We are now two…read moremonths out from when our insurance company had Rainbow come to survey the damage and we are supposedly ( if they show up) going to be finished with the company today. It has been total lack of communication and then blaming me for not knowing what is happening when they have not even tried to communicate. They ripped out a nicely tiled shower I had asked them to not destroy so now that will have to be replaced. Again, they said they didn't know. We still have a disposed of vanity sitting in the garage so my car can't get in at night, and now they say it will be the problem of the construction company if and when the restoration can ever start. I am not one to write nasty stuff and try to employ local people, but this has been a disaster.

If I could give them 0 stars I would. My advice if you are going through insurance for a property…read moreclaim would be to take your business elsewhere. Melissa refused to provide supporting documentation for charges on the mitigation done to my property and hung up on my adjustor and I mid call when asked to do so. They charge above industry standards and when asked to justify their charges we were refused to speak to the estimator and hung up on. I wouldn't recommend anyone go through 3R's construction.

I hired 3 Rs Construction couple years ago and was very pleased with their workmanship and…read moreprofessionalism. It's really hard to find good competent construction people these days but believe me 3 Rs Construction is outstanding in every way.Not only are they professionals but they cleaned up after themselves better than what they found it. I cannot recommend anyone more highly than 3 Rs Construction. If you're looking for somebody to give you a competitive price and a job well done look no further.

We are sharing our experience regarding emergency roof mitigation services performed on December…read more19. After discovering an active roof leak, we contacted ServePro after hours. We were clearly told the emergency mitigation service would cost $1,200, and we approved the work based on that representation. ServePro dispatched Legacy Construction & Restoration LLC as their subcontractor. Legacy's representative verbally confirmed multiple times (in person and over the phone) that the total cost would be $1,200 to install a tarp and stop the leak temporarily. However, we were later presented with an invoice of approximately $3,200, which was never authorized or disclosed to us. No revised estimate or change order was provided. This is purely unethical and unprofessional. Additionally, our HOA later informed us that the mitigation work allegedly caused additional roof damage (including cutting into roofing material and improper tarp installation), resulting in a $350 charge assessed to us as homeowners. Despite multiple attempts to contact Legacy directly to resolve this matter, we have not received a response. We are willing to resolve this fairly and have offered payment consistent with the originally agreed amount (minus the HOA charge caused by the mitigation damage). We believe in honoring agreed terms, but we also expect contractors to do the same. We are documenting this experience so other homeowners understand the importance of: * Getting written estimates before work begins * Confirming subcontractor responsibilities * Ensuring change orders are documented * Verifying scope and pricing in writing We remain open to resolving this matter amicably.

I hired this group to help me restore and renovate my kitchen since I found a leak near my…read moresink/dishwasher area. I had already knew about them from word of mouth and the plumber I hired recommended them also. Their team was efficient and fast with their work. They left a clean place after they were done and provided great service. 10/10 would recommend for anyone looking to get work in their home!

Replacing our back steps…read more The wooden steps that came with our house when we bought it were marginal at best and that was nearly 25 years ago. We had a rickety rail on one side that was removed when we had the sliding glass back door replaced. I've included the before pictures of what we had. Scary, aren't they? In less than two days, Francisco removed the old ones and replaced them with new steps with solid heavy-duty railings. The new steps, with their shorter risers, are much safer and easier for the less steady among us. One of the most gratifying things was how well Francisco listened when we explained what we needed an turned it into a reality. Husband said that the steps were exactly what he was thinking. Our new steps are solid, well-built, and really very nice. Thank you, Coho Contracting and Francisco!!!!

Francisco is amazing. Such a hard worker and reasonably priced!! Would refer to everyoneread more