We would like to caution neighbors about our experience with damage repairs from American Restoration. They contracted to replace our roof and repair the ceiling damage in two bedrooms. Soon after the "completion" of the work, we noticed a new crack and what appeared to be water damage in the same spot in one bedroom. We were concerned that the repair to the roof was faulty, but they resisted having an independent party verify that the new roof was sound before making a second repair of the same ceiling.
In connection with replacing our roof, they contracted to replace gutters and downspouts, but replaced only the gutters and claimed that the calculation on the contract was for only enough linear feet to cover the gutters, not the downspouts. Did they think we would check their measurements and realize that the contract covered only gutters, when the line item was "gutters/downspouts"? When we realized that they had just reinstalled the old downspouts and questioned them, they offered to replace the downspouts for a certain dollar figure. When my husband responded that he would consider it, they immediately halved their estimate for the work.
In addition, they tore up our landscaping and a neighbor's in bringing a dumpster down our long, narrow driveway and claimed that this was our fault for having such a driveway. We have had major bathroom remodeling done and, recognizing that the driveway is long and narrow, the contractor took the debris up the driveway in a truck, rather than a dumpster. American Restoration brought the dumpster down without warning us that it was coming and would block our driveway. Luckily, one of our cars was away from home when they did this or we would have been stranded through the whole course of the repair.
Some years ago we used American Restoration to repair water damage in our basement and thought they did a good job. Not this time. read more