i had a very negative experience with Point Place Powersports after purchasing a motor scooter. I…read moredo not know if the problem was due to: The wrong kind of motor scooter was sold to me The motor scooter was defective, and/or The customer service was subpar. From the get-go, the carburetor needed to be replaced. Three times in less than three months all the gasoline leaked out and I had to have that repaired. The gas gauge registered empty when the tank was full. The turn signals stopped working. The whole thing shut down. I bought the motor scooter in March and wound up, in frustration, donating it to Kars4Kids in July. I am 75 years old and thought I would have a nervous breakdown or heart attack if I kept bringing the motor scooter to the shop to be repaired.

Great family to do business with, renting the pontoon trailer to move my boat and had them replace…read moremy MerCruiser outdrive with a new SEI unit and installed new bellows. They did spring tune up and boat was water ready. Also installed custom boat name and vinyl registration numbers.

The store is amazing! The inventory is like nothing I've seen anywhere else. I was able to look…read moreover many motorcycles at my own pace without being pressured, but a salesperson was eager to answer any questions I had. I look forward to visiting the store again and recommend to anyone looking for a a motorcycle, wave runner, 4 wheeler, side by side.. this place has it all.

A lot of people don't realize that powersports dealerships handle thousands of machines, parts,…read moreservice appointments, financing situations, and manufacturer issues. No business is perfect, but Monroe Motorsports has been serving riders since 1995 and has grown from a small warehouse into one of the largest powersports dealerships in the region. In my experience, the staff has always been willing to answer questions, help find the right things, and work hard to make things right when issues come up. The selection is incredible, with hundreds of motorcycles and vehicles available, which is something you don't find at average dealerships. It's easy to find negative reviews online because unhappy customers are often the most motivated to post. Even discussions online about dealerships point out that review sites tend to attract complaints more than routine positive experiences. If you're shopping for a bike, ATV, sxs, or other powersports vehicle, I'd recommend stopping by Monroe Motorsports and seeing the inventory and staff for yourself before judging based solely on online reviews.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.

good service great prices great people to work with the golf carts are out of this world fully…read moreloaded. Just what I was looking for. Thanks, Rev.

Communication!!!!! Talking to Mike in the service department is like pulling teeth a 3 year old…read morecan answer questions better

As a customer of Honda East, I'm writing this review to warn other customers of their sales…read moretactics. They make you think that ad-ons are required to be purchased like the paint protection and the anti-theft ad-ons. If you want them removed from the sale or try to get them refunded they will not do it. They will take the price of the ad-ons and add it to the sales price of the vehicle. They are using that shady sales practice. Be careful who you choose to buy a power sport vehicle from. I will never recommend them to anyone or give my business to them again

Damaged wheel when changing front tire and refuse to repair or replace. Don't get any service done…read morehere.

Summer of 2024 I purchased a 2010 Kawasaki Vulcan 900 with ~4,000 miles for $2,500. What followed…read morewas a series of negligent misrepresentations, failed repair attempts, and what I believe to be deliberate omission of known mechanical faults that put my life at risk. Timeline of Events and Failures: 1. Upon purchasing the bike I rode it home the same day, and immediately experienced a loss of throttle power once the bike warmed up--a dangerous and obvious defect. 2. I returned the bike to Johnny K's Elyria. They retained it for several weeks with no communication unless I initiated it. Eventually, I was told it needed new spark plugs. I agreed to a reduced service fee (approx. $100) despite the issue occurring instantly after purchase. I was told by Johnny K's in Elyria the issue was solved and the bike was fixed. 3. When I arrived to pick up the "repaired" bike, it wouldn't start--dead battery. After jumping it, I drove home only to find the issue was not resolved at all. 4. I brought the bike back again, and was then told it needed a new throttle body, costing thousands. When I spoke with the Elyria manager, I expressed concern about being sold a defective vehicle. His response: "We priced it accordingly." This strongly suggests the dealership had knowledge of the defect prior to sale. 5. The dealership agreed to replace the throttle body--using a used component purchased on eBay. The issue remained unresolved after installation. 6. I was referred to another Johnny K's location, which then told me the bike needed a new ECU--another $900+ repair. 7. Seeking more qualified diagnostics, I took the bike to an independent motorcycle mechanic. They found: * The battery was defective and should have been caught immediately. * Replacing the battery and debaffling the exhaust improved the problem, but it persisted. * Ultimately, they replaced the entire exhaust system--and still, the bike was not fixed. * The mechanic now suspects the throttle body was never actually replaced, directly contradicting Johnny K's statement. Summary: * The motorcycle never functioned properly from day one. * The dealership failed to disclose critical issues and sold the vehicle in unroadworthy condition. * Internal communication was poor, repair attempts were ineffective or possibly fraudulent, and the manager's own admission suggests prior knowledge of the defect. * I am now over $3,000 into a bike that does not function--with mounting evidence that this situation stems from misrepresentation, negligence, and possibly fraud.

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

Hidden return policies..nothing printed on my receipt or told to me at time of purchase..owner…read moresaid its posted behind the counter....good Business practice is to have it in writing on the receipt or explained in person at time of purchase John Pugh. As for your reply to my review..Your practice of only posting a sign is BS because you say no returns on electrical components receipts you should have print safety items also .And I highly recommend shopping elsewhere to anyone who is looking in Monroe michigan all just read read the negative comments here and on Google..

No customer appreciation!!! Drove over 3 hours and they wouldn't give a slight discount on a used…read more2024 motorcycle! Talk about greed!!! Don't even waste your time!

Bought a new R1300GSA, that transaction went O.K. Scheduled first service 2 weeks out at 600 miles…read more I wanted to wait for it and was given a 0930h appointment. Showed up, checked in, asked if on schedule. All sounded good. Checked in again at 1030h with no clear information on timing, I finally left at 1200 noon with unfinished business. I expect better communication after spending $30k on a bike. Service was done somewhere else.