Get EVERYTHING, from quote to breakdown of charges upon completion IN WRITING. Too many things they told me they didn't honor. I needed a new water heater. When the guy came out to review, he talked with my home warranty people and they only covered part, I was asked if I would pay the additional $700 and approve the work, which I did. He called 2 days later that the parts were in and scheduled to install water heater the next day. He said a balance of $750 would be due upon completion. I told him he told me $700, but he said, no, it's 7-5-0. I needed the water heater, so fine, I'll pay the extra $50 they added. He then added, "if you pay in cash, I'll knock $50 off the bill". I thought about it for a second, but wasn't feeling well, so I said, "I'll have to miss out on that, I'm going to pay with a card." The guy's brother installed the water heater. When the work was complete, he didn't go over anything with me, but I handed him two of my cards (I wanted to split payment up so neither card would be hit so hard). I told him I wanted it split evenly, $375 on each card. He took down my card information, gave me a receipt, and left. I looked at the statement on both cards today, and each has a charge of $393.75. I called and the guy who came to my house first answered. I asked why each card had an additional $18.75 charge included. He said it's a service fee for using a card and said that's why he told me if I paid in cash, he'd take $100 off the bill. I told him he never told me either of these things, he didn't mention a card fee (if I had that info and still chose to use a card, I would have just put it all on one card), and he only offered $50 off (which I assumed was easier for their accounting, not because of a service fee). I told him he also only offered me $50 off, not $100. He repeated several times that no, he said $100 off and that he told me about the service fee for using a card, adding that "EVERYBODY" charges a fee for using a card...stores, restaurants, businesses. I disagreed, telling him EVERYBODY is not doing it, and those who do, have signage, or tell the client about it beforehand, which he did not do. I would have gone out and withdrawn the money to give him cash if he had clearly told me he'd take $100 of the bill, and I would not have been charged any card fees. When his brother was preparing my receipt, he didn't mention any service fee either. He kept repeating his lie, so I finally said I'm done with the conversation. Before I hung up, he had the audacity to tell me the next time I need some plumbing done, he'll make sure to give me a good deal. So, what would/should have been a $600 charge if he honored his word, costs $787.50. If they had been up front and honest and offered what he said they offered, I would not have incurred and additional $187.50 in charges. read more

Rude, did not fix. If they had 0 thats what he deserves. Shows up in a regular car with no markings in his flip flops. Before he even came in the house he asked for my payment of the service call fee. He was sweating bullets before he got down on his knees to look. proceeded to ask me if I stepped on the door of the dishwasher. Then he didn't even know what a 2 drawer Phisher and Paquel dishwasher was and I told him before he came. He said he knew exactly what it was. I did get upset because he said he couldn't help with this. I told him if he can't help, then he needs to leave. He then holds up his phone and says good thing I record all my calls. Disgusting and proceeds to insult me and ask if I'm decrimating, because of his color, the nerve. read more

They didn't fix the problem, they said they would call me back and they have not been in touch since. They will not respond to calls.

I was directed to American Plumbing Solutions and Brian via my home warranty service and have been completely satisfied. Two calls in 3 days - first for a stoppage in the main (he worked very hard and went above and beyond to get through my janky plumbing) which he cleared promptly. The second call was for a leak that happened from a broken, dried out gasket when we turned the water back on, that resulted in hot water spraying all over my kitchenette, fixed immediately. I also must compliment American Home Services (the warranty company) for their video chat, which gave me access to plumbers to help me through the finding of the right accesses to stop the issues. Julie may not sound nice to you guys, but she made sure I got service promptly, so I like her. Because of my Warranty I it was a great value and saved me a ton of money. I will request this plumber again if I have issues. read more

Buyer beware! Do your home work. Very high prices, people are not friendly and mostly rude. price quoted was different than price charged. item was leaking before they left. would not recommend read more

Don't let these jokers come anywhere near your property. We had work done through a contract through the county water repair program. They broke a private line (gas line to pool heater) and acted like it was my fault. No where in the contract does it say I need to have anything other than irrigation lines marked. They don't return calls. They didn't even bring their own hose and had to use ours. When they came back later to finish the work and put my yard back together they put grass seed in a flower bed. I now have a $4000 repair for a private gas line and grass I need to dig out of a rock bed for a repair that was supposed to be "free". Not to mention the contractor was really rude. When they finished up the work and told me they were leaving they didn't even mention the line they broke. When I asked about it the owner told me "we don't fix gas lines. We are plumbers". Guess who I got a quote from to repair the line? A plumber. Ridiculous. read more

This is the most terrible company I've ever worked with. As a first time homeowner I would never recommend this company even to my worst enemy. Julie or jupi or Judie is rude! I wish I could share a recording of how she treated me after not showing up to 2 appointments I had booked with this plumbing company. Booked another appointment and they show up an hour early when I'm at work and she lies saying I missed the appointment. I went through this company using the home warranty company HSA. They always recommend cheap and bad companies like this because they are cheap and a win for them. They try to milk the system. Never work with them please. Bottom of the barrel company. Dont say I didn't warn you. read more

After a wad of paper towels was flushed down our toilet by a older person who didn't know better, APS was sent out. TERRIBLE DECISION! The main stack was clogged, and after asking the techs, Ken and Brian, to please auger the main stack, I was told they "knew what they were doing since they had been doing this for 30 years"! They instead snaked the main floor drain, that had no issues. They tried to snake the washer drain, could not, and insisted the trap was "rusted shut". The very same washer drain that had been open before the soft clog got there and caused backup from the upstairs toilets and kitchen sink. This so called "rusted shut" trap then turned into a black water fountain. This caused flooding into my basement and under the vinyl flooring, and waste and tp piled up on and around my washer and dryer and all over the floor around that drain. I called APS to come back out. Brian showed up, came downstairs and looked at the mess. After I asked him how this "rusted shut" trap was able to make such a mess, he informed me that this "wasn't his fault". After I laughed at him and told him the hell it's not, he became mortally offended and said if I was going to curse at him he'd just leave. I honestly believe he was desperately looking for ANY way out. He said he would just refer this job to someone else, rather than admitting he was responsible for this. I called and asked to speak with a manager several days ago, and was told they would return my call. APS is now dodging my calls, and certainly don't seem worried whatsoever about the horrific mess they caused by thier ineptitude. I would leave ZERO stars, but yelp won't let me. read more

American Plumbing Solutions - The absolute mess caused by APS - Plumbing Near Me - O Fallon, Missouri

very unprofessiona. The front office lady is extremely rude and hostile and has no people management skills in business was very polite and still got talked to so rudely. also did not show up to the appointment and lied saying they did with no proof. purposely waited around with no one on my home cameras showing up. highly do not recommend read more

Came to the house per my AHS warranty. Said because i turned the water off and that my water pressure was too high , it would be an automatic denial of my warrant for a faucet repair. They were happy to offer to repair it on their own though for $280. They also left my outside hose detached while checking my water pressure and did not hook the hose back up. This caused my pool to drain into my garage for 3 hours. This company is unprofessional and trash. read more

APS has figured out an epic scam and they're getting away with it. if I could leave zero stars I absolutely would. these people are nothing but a scam!!!! DO NOT WASTE YOUR TIME OR MONEY ON THIS SORRY EXCUSE FOR A PLUMBING COMPANY. They were sent out by our warranty company (American Home Shield... who is also TRASH!) to fix a main line clog. first, they showed up and clearly didn't want to do any work. we were told that the toilet needed to be replaced (which we know is a lie). we were also told that he (Brian) would need to go on the roof to access the line but that he didn't have a ladder. we offered a ladder then he said that he didn't know if the warranty company would cover him going on the roof. but that we could "pay out of pocket" and he'd do it. ABSOLUTELY NOT! He then brought out a tiny drain snake that clearly wasn't sufficient to begin with. after that epic fail, he says we need someone to come out with a camera and left. he then told our warranty company that there was a "hard object" in the line to which the warranty company said wouldn't be covered. the guy (Brian) CLEARLY didn't want to do the work. his mannerisms from the time he stepped out of his vehicle showed that he didn't want to be there. but why would he when he knows that he can do absolutely no work and get paid. they deserve to be shut down! this is beyond ridiculous!!! these people are SCUM, bottom of the barrel leaches. DO NOT even consider working with them. read more

This company is outstanding. We would recommend them 7 days a week and twice on Sunday. American Home Shield sent them to us and they were in and out within an hour time frame and went way above and beyond. Thank American Plumbing.​ read more

This company has mastered gaming the system. These two gentlemen came out to my house through my home warranty (like everyone else) for a leaky pipe from my upstairs toilet onto the ceiling in my hallway. They came in, saw the water damage, walked upstairs, looked at the toilet. They said, "the home warranty company doesn't allow us to cut into the ceiling, so you'll need to do that. Once you do, just call the warranty company and they'll send us back out." We decided to wait a couple of weeks with the holidays. We cut into the ceiling and called AHS to have them come back out. The warranty company said that American Plumbing Solutions wrote that it was pre-existing prior to the start of our contract, and that it would not be covered. I asked AHS to explain how I would've known they couldn't cut into my ceiling unless they told me that. They said they believed me but had to go by what was in writing from the company. I then asked - do they get paid once they close out the case as not covered? And AHS said yes, they do. So there you have it. Now I have a hole in my ceiling and they stole 100 bucks for doing absolutely nothing but lie. read more

absolutely terrible. took almost 2 months to get any answers or updates after service call. then after doing the requested job (water heater replacement) the installer said to call the next day because they were leaving the old unit to "drain out." we called and no one came To pick up the old unit. someone finally answered (after calling at least 30 times) and scheduled a pickup Time to which no one showed up at the SCHEDULED time in the time window, and no call to reschedule or update. I have called multiple times a day for the last two weeks and no answer or return phone call. Next step, disputing claim for unfinished job with the payment I made. read more

I wish I had seen all these terrible reviews before allowing this company to enter my home (twice). My home warranty company (2-10) sent them out first to investigate what I thought was a leak. One of the two guys was super rude, and acted like I was an idiot for thinking a tapping sound meant something was leaking. They took my $100 service fee, said there was no leak and left. The second time we called the warranty company, they assigned them to us again. I wish I had known I could request not to be assigned this company. The same rude men came out. I showed them the leak in our basement, thinking it would be an easy fix that they could patch right where I could see the leak. They made me pay before they would tell me anything and then said the leak was higher up the stack and they would need a camera and to rip out the wall. They did tell us the warranty doesn't cover the wall work. And after reading the rest of these reviews, I'm glad they left without doing anything. Home warranty is refunding us for their fee and I have requested not to be assigned them again. read more

Great customer service!!!! Would recommend and use aging!!!! Had a leak coming up from the slab and fixed it in less time and saved me $$$$$ Very honest and straight forward to deal with !!!! read more

Great company! They came and fixed all my problems and answered all my questions and provided excellent customer service!

been waiting since 10/8 for service, called several days in a row there is no answer and I left a messages each time and no one called me back, I had been calling them on my house phone and on 10/14 I called again from my house phone and left a message, then I called 2 minutes later from my cell phone and Julie picked up and said they were still trying to work out the contract with my home warranty company and they were suppose to call me and tell me that, but I had 2 different service appointments set up and they never showed up and did not even call me to say they could not make it so since 10/8 thru today I have sat here waiting for them, lost my time to do things I need to do, get your contract straighten out please, Julie did say she was going to ask the owner to come to my home today and she would call me back or I could call her after noon , but I had running to do in town and I never got a call back today 10/14, so I will again call them tomorrow 10/15 read more

BEWARE! Do Not waste your time with these jokers. They came out in 2 days after the initial call. He took a picture and said he'd get back with us. OVER a week later with us calling several times, they said they do not work on waterheaters on the 2nd floor! HE did NOT even try to see what was wrong! This went on for 2 frickin weeks while they left us hanging with NO hot water! They Deserve a MINUS 100 stars. BOO HISS - BOO HISS!!! read more

The American Plumbing Solutions fixed my leaky faucet right away. They were nice and understanding. They scheduled my appointment right away and did an amazing job. Would recommend. read more

The American Plumbing Team showed up on time, wore masks, and were able to repair my water heater right away. What more could a girl ask for? Terrific service. read more

This plumbing company is a scam. It contracts with a home warranty company. It sends out a lazy, rude plumber. He does a perfunctory check of the plumbing hardware. He says he leaving to get the faucet; will be back in an hour. Six hours later the warranty company calls and states the plumber said the eighteen year old faucet, corroded and rusted in the inside was broken not through normal wear and tear but by negligence. American Plumbing Solution then offers to repair the problem for $500. (The home warranty company charge$40 per month and only $125 for service calls.) This is the home of my 90 year old mother. I have contacted the circuit attorney's office. I advise everyone dealing with company to do the same. This company must be stopped. PS: I brought the facet part to Home Depot and one of its representatives certified the broken faucet was from normal wear and tear. read more

I was told to always start with something positive. They were always on time. All 3 times the warranty company (2-10 Warranty) sent them out. Three trips, three diagnoses, all three wrong. Each time they looked at the leak under the kitchen sink said they found the problem and always offered to fix something else for $100-150 (not through the warranty). On the third trip they said the leak was caused by improper installation and not covered by the warranty. I asked for a different plumber and the company said there were no others in this area. When a REAL plumber (out of network) saw it, he said they were totally wrong. Please be aware that these guys do not know what they are doing and would like for you to pay them (outside of the warranty) while they report to the warranty company that the problem is not covered. Feel like this was a total scam read more

When they came out, they called in for claim on my home owners warranty. The claim was denied. I proceeded to call the home owners warranty company and had one of the plummers with me while on the phone. It appears they were shaping the information and the claim with the home owners warranty company knowing a denial would mean they could charge me more for the work. So, they proceeded to price gouge by charging $415 for 30 minutes of work. While in the basement, one worker started screaming at the other worker correcting him on his work. OVERPRICED and NOT PROFESSIONAL! read more

After filing a work order through our home warranty provider I was passed along to multiple plumbing employers that either no showed multiple appointments or would not return my calls. I reached out to our home warranty company one last time and was directed to American Plumbing Solutions. I was weary after reading a few negative customer reviews. My experience with them could not have been better, however. They were responsive, professional, arrived when they said they would, and fixed our issue the same day. I would happily trust them again with any future plumbing needs and will recommend them to family and friends. read more

Don't want to be mean but want you to be aware of my experience. I took off work early and it was a no call no show experience. I wouldn't even be writing this review but I feel I must after I called them and the conversation that I had. The lady was really rude and gave me multiple reasons why they could not show up today. I do understand things happen and I am truly sorry they had problems in their company today but they left me hanging. She told me should would call me right back and she was going to get another repair person for me. Hours later still no phone call. Regardless, they never called me, never left a voicemail and never sent me a text to cancel. They sent me a reminder text to make sure I was home but they didn't have the courtesy to send me a text or even a phone call to cancel. I have reported them to our home warranty company. I am the customer here and this was simply wrong. That is the honest truth. read more

Horrible vendor through my home warranty. They came out to fix an easy "blockage" on my sink but they weren't here for 5 minutes before stating that lead was disintegrating the pipes and they'd have to go through the wall to replace them. My warranty company reached out to them several times for 2 WEEKS and couldn't get a diagnosis from them to get the work started. The woman who answers their phone line would also never give me a straight answer and would say "I'll call you back in 30 minutes" and would never call back. I finally called my home warranty company and told them to refuse this vendor for my home. I now have a "stoppage" tech coming out within days to fix the real problem---a stoppage. This company is very shady. Beware! read more

We have a home warranty, and they contacted American Plumbing Solutions to fix our water heater. Before the repairman- which is one of the owners the lady answering the phone said, showed up, my husband talked to him, explained the problem, told him what type of water heater we had- a Bradford white, and sent him a screenshot of the serial number and brand. He showed up on time, went down to the basement, looked at the water heater then came back up. He said, he needed to get a part, and he was going to check the plumbing supply down the street and said he'd be right back. He asked me for the home warranty co-pay which was 85.00 and I wrote a check. The home warranty called and said the plumber doesn't work on our brand of water heater. What? So he knew before he came what brand it is, and he physically saw what brand it is- and after he receives payment- and lies saying he was going to plumbing store, decides he doesn't work on that brand? So this company is a scammer. When my husband talked to him, he was rude, and when we suggested we would just cancel the check, he said he'd call the police. Of course, the police could do nothing, it's a civil matter. The fact of the matter is, he could not provide the service, he knew he could not provide the service, lied to me ( and my daughter in law witnessed this as she was here) , and demanded payment anyway. He ripped off us and the warranty company- because when a new plumber comes out we won't have to pay the deductible again. Dishonest, and a rip off. UPDATE: They did return my money. read more

This company was sent to my home through my American Home Shield home warranty. They sent some man out who clearly didn't know what he was doing. He flushed a toilet and then said they would need to take my tub apart. He said they would follow up. It's been 3 weeks. I have had to call my home warranty company several times and nothing has been resolved. This company doesn't know what they are doing and they are extremely unprofessional. DO NOT USE! read more

I had another company come out and a month later the problem came back again. This company was through my home warranty like the 1st one. I was able to schedule an appointment at 7:00am which was perfect. Plumber diagnosed the problem, went to get parts from the store and returned to fix the problem. Staff was amazing, friendly and professional. I appreciate them. I highly recommend this company for your plumbing needs. I will definitely use them again if needed in the future. read more

On top of my story, I found the whole group to be rude and awkward. I was forced to use this company by the home warranty. My home's main valve broke, and I could not stop a leak into the basement, and we currently have no water going on 24 hours. We moved in last week, so it was the first time we used the valve. They came in and could not operate the valve ( Tried a whole two turns.. ugh) and took a picture. They took a hundred dollars from me by check and stated that they would get a new valve. Shortly after, I received a call from the warranty company that it was not covered. The Crew blamed me for breaking the 30 year old valve. They lied about the condition of the plumbing and basement. I am still without water, and I am seeking another plumber. I cannot trust a company that lies. Update: I found an excellent plumber on the NextDoor app named Cory. He did the job at almost half the market price; additionally, he was professional and honest. read more

Well, it looks like I'm not alone. I have a home warranty like most of the reviews below and these guys have figured out how to work the system while not do any work. We had a burst pipe and our main line shut off failed to turn off completely so we filed with the warranty to have someone come out. These were the guys that showed up ( and were rude) and told us straight up that "these shut offs fail all the time- i tell people not to use them" and then said " the warrant company doesn't pay me enough to make any money on this repair". They said they couldn't fix the busted pipe until the main shut off was fixed and the warranty company wasn't open today, so they would call first thing in the morning for approval and be back then. Well the next morning i have a message that the warranty company that denied it. I called the warranty company and the plumbers had reported that it failed due to " force and misuse and abuse" so it wouldnt be covered, when it had clearly failed due to "normal wear and tear" which WOULD be covered. This reeked of them lying and not wanting to do the job. It's disgusting. These guys are dishonest to the core and i have reported them to the warranty company and encourage everyone to stay far away. THey are not to be trusted. I would give 0 stars if it would let me! read more

RUN! They do not show up as scheduled. I took the day off from work to be home for my appointment. No call, no show. When "she" answers the phone she's rude and lies about the technician whereabouts. I wish I had seen the other reviews I would have refused to indulge them with an appointment. Highly disappointing. read more

My home warranty sent this company to do a repair of the valve above my water heater which was leaking. This was a few weeks ago. Two men came, and I think they did an exceptional job! They completely replaced the value and even put a permanent one in so that this didn't happen again. Did not use cheap parts. Took their time, made sure it was done right before they left. They did not ask for a cent more than what was owed. I am surprised by the negative reviews based on the service I got. People don't always leave reviews when they are satisfied! Satisfied customer! read more

Absolutely horrid. No courtesy call in advance. Plumber came in with no tools, absolutely nothing. He was supposed to diagnose a water heater issue. I reported them to BBB for misconduct and fraud. That's what they are! read more

Terrible experience. We have a leaking hot water heater and the tech from American Plumbing Solutions was extremely rude and unprofessional. Showed up without notice, become aggravated when asked for ID, took one look at the hot water heater and left without providing further information. After calling the home warranty for clarification, we were told American Plumbing Solutions "doesn't replace hot water heaters in two-story buildings," which is an interesting comment when we live in a 3 story building and they were in my home for less than 5 minutes. Completely unprofessional and couldn't recommend less. I could've paid a cat to do a better job read more

I was referred to this company through my Home Warranty to snake my kitchen sink. It took multiple calls to reach someone to schedule an appointment and then they did not show up on the scheduled day. When they finally came, the next day, the plumber took maybe 10 minutes looking around the sink and said I had to open up the dry wall behind my sink and charge me $800 to replace a part without even attempting to snake it! I had another company come out and my sink worked fantastic after the snaking. When I tried to reach the company to let them know I was dissatisfied, they couldn't even take the courtesy of calling me back to apologize. It was a waste of a $100 service call. read more

Called these guys for warranty work on my hot water heater. They spent 20 minutes diagnosing the problem and calling around for parts on Wednesday. On Thursday the plumber picked up the part in Chesterfield (a 45 minute round trip) brought it to my house, said it would take and hour to install, then told me the bill would be $325! I thought that was pretty steep for warranty work and 2 hours of labor and I told him so. The plumber agreed it was high, and called his boss. The boss said if I was not happy, they could leave the part, I could install it myself and they would charge $125. I griped some more, then signed the work order. I said I might have to go on-line and gripe about the price. The plumber walked out to the truck with the signed work order and my part and drove away. I called the office and the secretary said the plumber left because I refused to pay. I said, "I signed the work order, how is that refusing to pay?" The owner later called me and said they left because I threatened to give bad reviews. I said, "so you think by leaving, my review will be good?" He said he has lawyers that deal with people who give bad reviews. I guess I will find out. UPDATE--- Thanks American Plumbing!!! Because you left in a snit without doing the work I saved almost $100! You said I would have a hard time finding anyone else to do the warranty work, and if I did find someone it would be much more expensive. GUESS WHAT! Budget Plumbing (636-887-2800) is doing the work for $95 cheaper! Thanks for walking away!! If I could give you less than 1 star, I would. read more

If I could give zero stars I would but I can't. Came out for a home warranty on a leak in our stack. Warranty company said to expect them between 11-1 and the "technician" showed up at 10:28 a.m. and it would have been awesome if they actually called me in advance before just showing up. Tech had no tools of his own. Actually left multiple times to go buy tools to use. Cut a giant hole in my nursery room wall and as he was cutting into the wall cut into TWO water pipes. Made a comment before he said he cut the pipes saying "I should have stayed home." MADE THE LEAK WORSE!!!! Kept huffing as he was "working" as if this was an inconvenience. After he cut into the wall, said he couldn't fix anything today and that the company would call me back Monday to let me know when. Oh AND told me he "doesn't repair the sheet rock. I'm only a plumber." And that I would have to call the warranty company to have someone fix the hole.... Here I am 5 hours later after he was here for 2.5 hours and didn't do a dang thing and my toilet is now leaking!!!! Along with the original leak. I have a lot more negative things to say that he did but I'll save it. Not to mention the fact that I'm 8 months pregnant and have to figure out what the hell I'm suppose to do with a giant hole in my baby's nursery. read more

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Terrible!!! If I could give them zero stars I would! We had a reoccurring problem with our tub leaking into our kitchen area. They were the company sent by our warranty company 2-10. Seems to be a theme on here.. Problem fixed incorrectly the first time which has caused damage to our ceiling. The owner "Ken" refused to take any responsibility and said, and I quote, "A lot can happen over a couple of months.. your house could have moved..." Not to mention it took three days for anyone from American Plumbing to call me back. I've contacted 2-10 and they have offered to make it right. If you have a warranty with 2-10 and need a plumber, make sure you ask for someone else if you're assigned these slackers. read more