Decent amount of clothes comparable to Forever 21 and Charlotte Russe. Too bad it is inside a decretive mall that attracts shoplifters. The employees are very sweet and I see them dealing with angry and sad customers from time to time I shop there. The employees are willing to go above and beyond to special order items for you. read more

I interviewed at this location once, and I remember the manager--though I forgot her name. I think there are two managers, a mom and her daughter, both of Asian descent, and they seem very "traditionally" minded, if you know what I mean. During my interview with the daughter, she kind of insinuated that as a worker, we would basically have to approach and harass anyone who looked like they might be stealing. They treat everyone like they're going to steal from them, so, if you feel you are being profiled, you're not wrong in thinking that; it's literally what they ask you to do. (THIS IS FOR THE FAIRFIELD LOCATION) read more

Hello! ( Fairfield Location ) I am trying to get in contact with a manager at the Solano Town Center location. Today, June 7th around 2:30PM after I had just gotten off work at Victoria Secret/PINK ( YES, I WORK IN THE SAME MALL MYSELF ) your employee was discriminating against me and ask that she hold my items at the counter. Everyone else around had their items in their hands --- but, me being the ONLY black women shopping had to leave my items I wanted at the counter. When I questioned her she couldn't give me a answer. With me working retail too I know exactly why she wanted me to put my items at the counter --- So I just walked out. Very upset and fustrated as I wanted to try the new hair product they had. I've never seen this women before when I shop there --- I normally always get my earrings from there. I will no longer be shopping there now from now on. Please, contact me. I have already reached out to the proper people regarding this incident. Thank you - Odyssey read more

This is for concord mall ! This is the third time I have tried to go at 7:30 and they say they closed however when you look online it is opened until 8! The girls are not friendly who work there either not shopping here anymore read more

Big store a lot of choices and staff is very helpful! Thank you American One! I got couple of pants and sweat suit read more

I went to this business and bought several items and returned them within the 14 day policy with no problem then I cone to return a dress no my size for exchange and she states I can't but I returned other items with no problem but because it's a dress what's the difference in 0ants that's nasty but she would return my dress but tge shirt I returned is on the sales rack 50 % off no you tell me what the hell is the difference I would not buy another item here and no one else should 8f the store policy are different and I had my receipts read more

These people either really hate their job or just really don't care. I'm not even into overly friendly sales people but why am I the one greeting the people that work there? And why do I have to wait for someone that's doing nothing to help me? Lol Something really wrong here. read more

Hours listed are not accurate. The negative reviews are all true and accurate. Customer service and staff below average, they are unhappy or underpaid, with too much attitude to work in retail and need training or new jobs. Don't waste your time or money. read more

Major lawsuit as store credits should never expire within one month in the state of CA.

Negative start... I usually shopping here, the clothes very pretty and the price is good.. But the customer service so terrible..yesterday I came here at 8:20pm and wanted to try on but they closed fitting room although they close at 9pm.. ok I'm fine.. I came here one more time and wanted to try them on again, the lady who work at fitting room she said "sorry we close" what the fuck???? I looked at time just 7:50pm and I told her this is a second time I came here and you said like that, but now just 7:50pm.. She just said "oh sorry" fucking sorry, she so fucking lazy although store still having a lot of people shopping.. fucking service! read more

Two stars because they do actually have cute stuff but the customer service, hours of operation and return policy are a mess. You can't try things on and they don't allow returns- they'll give you store credit. As far as the hours of operation, they will close half an hour earlier than what's posted online. I called once to make sure they were open and the person on the line hesitated before telling me 6:30. Wth?? I only go here as a last resort. read more

We just went at 8:41 pm tonight in the rainy weather to grab a few itemsand they were closed!!! Just because it's Friday night doesn't mean you can close your doors and go home early! read more

If I could leave zero stars I would, this store closes at least 30 minutes everyday. The staff is rude and always rushing you to either make a purchase or get out as they are in a rush to get off early. The sad thing is other people have jobs as well and can only shop at later hours and the staff of this store is causing the owners to lose a lot of money. Pathetic read more

Very dissapointing on the service I received in American one in Fairfield.SOLANO MAll My daughter got a shirt on friday then my wife and I went to the store to do an exchange the cashier Sandy Praxedis was so rude she didnt even said hi to my daughter ,wife or myself.All she said when we got tot he counter "when get this oooh and then she said this is your last exchange and final sale. She should have be more pleasant. I will never shop in this store. Rude service I give it a thumps way down read more

Do not shop here! I've just spent over $200 in this store and I needed to exchange 2 items just a few days after purchase and they would not honor it. Crazy!! I definitely will not be shopping here again! read more

I love shopping here ! But the customer service is terrible! Once I got in the girls just started at me and they were right in front of the door . Then once I got to the register there was only one girl and she took forever and was very dry and looked so serious . Bad experience read more

I love American one in Antioch! I always go there to pick up something cute and I'm always helped out and styled by one male associate. He would help me pick out whole outfits with accessories or pieces to go with my other clothes, I never leave empty handed and the prices are so affordable! read more

Every time I come here, none of the workers greet me or ask if I need help. They're all anti social and have no customer service skills. I feel they low key talk shit about you when you leave. I don't know how this location is even open. I only go here when I'm DESPERATE and their prices are fair. Other than that, avoid this place if you can. read more

Store is just so weird and the employees are so rude and nasty. I asked the girl if she could hold my things while I continued to shop she acted like she she couldn't understand me and when she agreed her other employee had a very rude look on her face almost like a mean mug. Then later I decided to get the top on the mannequin because it was so cute and was the only size small the girl legit told me I couldn't buy the top now and that she wasn't going to take it off for me until tomorrow * Friday * that was my final straw I bought what I had and left. I also work retail and I have never told a customer she couldn't couldn't buy something on display until the next day that's the point of advertising something is so that they buy right off the mannequin. That's how you know you did a good job or dressing her!!! I have never heard that before and they took something off of a mannequin for me before and I really think I was racially profiled because not only was a being watched super hard by security I was just treated differently...this store and its employees are sad as hell and need to learn how to deal with customers next time I'll take my business to the black owned boutique right across the way in the mall. I would have today but she was closed!! read more

not the best customer service, they need to work on that. also i asked for a fitting room and i was told the fitting rooms were closed at 630 and it was 620pm i dont understand thats called lazy, left didnt buy the dress because they didnt let me try it on. i do love their variety of cloths, & love this store. concord mall read more

Ok .. So today 5/19/16 around 7:00 pm went to the store to buy some clothes... I take a skirt that was on the wall.. But I didn't ask for help, I show the skirt to my husband but he don't like it, so I put it back , they call the security for nothing, later my friends and I went to try another cloths .. When we were gonna pay , this worker named Maria stop us 3 and said that we were the only ones there by the wall .. She said that we stole the skirt ... I told her exactly where the skirt was so she said I thought you stole the skirt... I have money to pay , i own a Muffler shop , NO REASON TO STOLE ...But the way she act and how she ask us it wasn't professional... MY POINT IS THAT THEY GIVE A BAD COSTUMER SERVICE.... THIS MAKE ME SO MAD.... HOPE NEXT TIME I GO I DONT HAVE TO SEE YOU MARIA !!!!! read more

Every SINGLE time I come in the store, NO ONE askes you if you need help, when you get to the register they say nothing to you, except your total, and they treat everyone like they are stealing!!!! I spend a lot of money there and never once have they asked me for help. The WORST CUSTOMER SERVICE EVER!!!!!!!! I will NEVER SHOP HERE. They deserve a negative star. read more

i wish i could give no stars but i have to give one for the customer service i received not on one occasion but on 2 different occasions. as for the products and clothes offered i like because they have so much to choose from. Now for this black male with the fucked up hair yea he's an asswhole and not very customer service oriented he is very cut off dry and of no assistance to customers. I am a salon owner so i'm very familiar with customer service and how you treat people in general. on my first visit he was very dry and mean and it's not something he said but body language is very important when working in customer service and or sales this day he was on the floor and not once did he asked if i need help or was finding everything ok. when i spoke to him he was very standoffish. second time i came in to exchange an item he was working the register today and when i ask if i needed to leave my bag at the register while i looked he ignored me until i got louder and replied your fine then as i walked away him and another con worker began giggling and mumbling as i walked away. very unprofessional. Again very dry and non welcoming i don't know if i will be back to this location. read more

I like this location than the others, they have really cute clothes! and its really organized unlike the other ones. I always get help from the girls/staff and they always recommend cute outfits! overall the staff is nice and helpful and the organization is wonderful!! read more

Wished they had a website we can shop online for. Finally went to the American one we had in Vacaville today & it was closed down

I really love the clothes here and the prices are very affordable nearly half my closet was purchased from this store. Sadly the customer service isn't good no you welcomes after you say thank you no one ever ask if you need help no greetings what so ever . read more